Someone always answers my button and…
Someone always answers my button and follows up even if pressed in error.

Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
Someone always answers my button and follows up even if pressed in error.
I haven’t had a situation that activated my life alert medallion yet. I check periodically to manually activate the medallion and I get nearly instant answers and or phone call to check my status. I’ve always received helpful advisors who are concerned.
I got a new Life line and it works great. I actually fell and it worked great and it called an ambulance for me and contacted my son
After procrastinating and delaying our need for some sort of medical alert system we decided to research the various alert systems on the market and found that Life Assure Medical Alert best served our needs and budget and have been completely satisfied with our choice. We recently had several occurrences and found the response time instantaneous, professional with a calming voice on the other end. Recently I accidently triggered the alert, immediately cancelled and received confirmation of my cancellation. I still received a prompt response from Life Assure to confirm that in fact all was OK. I have no reservation in recommending Life Assure.
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The operators are very quick to respond. The only negative is the battery does not last as long as I would like.
The agent was very helpful wth the questions I had. Thank You very much.
The person who helped us understood the situation and set things up with the Retirement Home. It was very efficient. Thanks.
Very excellent team thanks for letting us know about charging the battery when needed when l need to leave the house for something I feel at ease to do so cause if he needs medical attention he can press the button for help thanks again to all
I misplaced my Life Assue necklace and was extremely upset, but when I called Life Assure the GPS on my necklace told me exactly where it was. I cannot tell you how happy that made me. I have fetched it and will not take it off again during the day.
They we very helpful gave me lots info
the contacts were always friendly and professional and quickly handled
Knowing someone is there to answer enquiries and receive information about what we have learned about the medical device.
If I'm out and not near a phone. I have my button to push for help. I would push my button, even if someone else needed help.
Any potential or apparent falls have been responded to promptly and courtousley. These calls give the assurance that someone is there if and when they are needed.
My husband wanted the security of having assistance should he fall when I am not home. Life Assure was contacted and we received the unit and all the information within a very short time. Hooking it up was simple and now my husband is feeling much more confident that he has help, if required, 24 hours a day.
Easy to understand on phone and took time to answer all my questions clearly
Being a senior and making every dollar stretch I called with my concern with our ever growing expense at the grocery store and the kind young lady reassured me of my need for life assure and was able to reduce my monthly payment without making me feel foolish and humiliated.I commend her for her thoughtfulness and kindness towards me. I have also many times accidentally set off the unit and get nothing but kindness when they call to see if I'm okay true customer service! Thank you from heart.
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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