Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
Life Assure Medical Alert receives a generally positive reception from its users, with many praising the quick response times and helpful staff. Reviewers highlight the effectiveness of the service, noting that operators are always available to assist, even in non-emergency situations.
Customers appreciate the ease of setup and the support provided during the process. However, there are significant complaints regarding high-pressure sales tactics, with several individuals reporting unwanted follow-up calls after initial inquiries. Additionally, some users express dissatisfaction with the reliability of the device, mentioning issues such as false alarms and battery life concerns. Overall, while many customers find value in the service, the aggressive sales approach and device performance issues detract from the experience for some.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 163 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.3 | 42 |
| Nov 24 | 4.7 | 38 |
| Dec 24 | 4.0 | 23 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 4.1 | 9 |
| Apr 25 | 4.2 | 10 |
| May 25 | 4.6 | 10 |
| Jun 25 | 4.2 | 10 |
| Jul 25 | 3.9 | 11 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 163 most recent reviews.
“After procrastinating and delaying our need for some sort of medical alert system we decided to research the various...”
“The single most annoying customer service in the country”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Medical Equipment.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.5 out of 5 (good) | 2.8 out of 5 (fair) | −4% | 163 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 51 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Life Assure Medical Alert is #4 of 5 on overall rating in this group. On delivery, PRO Test scores higher (5.0 vs 2.8).
163 reviews of Life Assure Medical Alert. Filter by what matters to you.
Over a year ago
Someone always answers my button and follows up even if pressed in error.
Over a year ago
I made an inquiry on my Mother's behalf and ended up getting a high pressure sales call several days later. I made it clear, several times, that I would review the information (which I asked be emaile... See more
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My wife called this company to get some basic information and pricing. During the call she was pressured to sign up immediately, she said she wanted to wait, now they call her 3 times a day. The more times they call the less we are interested in signing up with them.
Someone always answers my button and follows up even if pressed in error.
I haven’t had a situation that activated my life alert medallion yet. I check periodically to manually activate the medallion and I get nearly instant answers and or phone call to check my status. I’ve always received helpful advisors who are concerned.
I made an inquiry on my Mother's behalf and ended up getting a high pressure sales call several days later. I made it clear, several times, that I would review the information (which I asked be emailed to me) with my Mother and would not be making a decision on the call. She was relentless - trying to coerce me (your Mother could have a fall tonight!) into providing shipping and billing details. Also spent a lot of time reviewing the obvious benefits of a senior having a medical alert device - I already know this stuff...that's why I was inquiring! Very odd approach. I could definitely see a senior becoming flustered and signing a deal.
I got a new Life line and it works great. I actually fell and it worked great and it called an ambulance for me and contacted my son
DO NOT contact this company! They will spam your phone. I signed up for the brochure info, and they have since called me SIX TIMES! I have blocked my phone number, but fear that they will just use another number and sell it.
After procrastinating and delaying our need for some sort of medical alert system we decided to research the various alert systems on the market and found that Life Assure Medical Alert best served our needs and budget and have been completely satisfied with our choice. We recently had several occurrences and found the response time instantaneous, professional with a calming voice on the other end. Recently I accidently triggered the alert, immediately cancelled and received confirmation of my cancellation. I still received a prompt response from Life Assure to confirm that in fact all was OK. I have no reservation in recommending Life Assure.
Great and patient people to help with setup.
The operators are very quick to respond. The only negative is the battery does not last as long as I would like.
It was easy to deal with the company. The staff gave me all the information for me to make the decision of buying Life Assure Medical Alert
The agent was very helpful wth the questions I had. Thank You very much.
System never worked correctly would go off even if my husband hadn't fallen, very difficult to turn off the sound. Quit using it, and asked for account to be cancelled. Billed for another year -- two years of no use. Husband is in long term care no longer required. Unit was packed up and line land cancelled. Due to renovations unit cannot be found and the want to charge me $200 for replacing a unit that is over 5 years old and garbage -- do not use this company it is a scam
The person who helped us understood the situation and set things up with the Retirement Home. It was very efficient. Thanks.
Very excellent team thanks for letting us know about charging the battery when needed when l need to leave the house for something I feel at ease to do so cause if he needs medical attention he can press the button for help thanks again to all
No good at all
I do not want to write a review. The service was exactly as it should be. We needed something and you provided it. Case closed.
The Customer Service team - a one-stop-shop for everything after purchase - has worked hard to assist me in setting up and implementing my system understanding what I can do and can't. Aside from learning my habits for the fall detection' part of my system, it works very well. However, certain options when I purchased were not well explained, indicating to me that there may be need to update that checklist. And even more important, the one-page instruction provided is less content and usefulness than buying a simple new coffee maker - something that should be corrected, perhaps contributed to after EVERY system activation. I would have volunteered to write a draft based on my experience if there had been any take-up when I commented.
I misplaced my Life Assue necklace and was extremely upset, but when I called Life Assure the GPS on my necklace told me exactly where it was. I cannot tell you how happy that made me. I have fetched it and will not take it off again during the day.
I’m happy with the device but consider it a little too soon to give a constructive critique. I would much prefer to give you my feedback after 6-9 months.
They we very helpful gave me lots info
Life Assure Medical Alert specializes in providing medical alert systems designed for seniors, enabling them to maintain their independence while ensuring their safety. The company offers a variety of products, including the Classic Home Medical Alert System and the Premium Mobile Plus Medical Alert System, which are tailored to meet the needs of elderly individuals who require immediate assistance in emergency situations. Targeting older adults and their families, Life Assure emphasizes its commitment to user-friendly solutions that facilitate quick access to help. The company operates without long-term contracts or hidden fees, providing a risk-free guarantee to its customers. By focusing on the unique requirements of seniors, Life Assure aims to enhance the quality of life for its users through reliable medical alert technology. For more information, visit their website at lifeassure.com.
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