LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
This practice is so easy to work with. Their operations are very efficient and anytime I've had a question or concern, they have been very responsive. My therapist is the best! Kind, compassionate, and genuine, she has helped me through some very difficult situations. I would recommend LifeStance to anyone.
My experience with Lifestance has been totally positive. I live outside Springfield and waited nearly a year for a therapist in my area to be available—and with mental health, that’s not okay. I found Lifestance on the internet and selected my therapist—who has been very helpful. I’m fully satisfied and would recommend.
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I am happy with both Dr Horstman and Ed Rowinski. They are both encouraging me to change living situation. Ed is helping me to get on proper meds.Both listen to me and help me get well.
I have been seeing Chris Lautt for about 4 years and he is awesome. I'm so grateful for the support and information he provides as well as the fact that he stood with me against my insurance company. He makes certain I have what I really need in that he will advocate with me, not for me.
The billing is fruadulent. You will be hit with multiple large balances with no explanation. Majority of your payments won't reflect on your account. Getting ahold of billing - or customer service - is impossible. The therapy they supply is great... but do not use them. They will bleed you dry and not even bother to document it.
I wrote my initial review on March 5, 2025...over 2 weeks ago. It was detailed and very clear regarding how horrendous their business operations are with regard to charges and payments. Many people here have complained about the same thing. This is the reply I received from Lifestance, AND THIS IS THE SAME REPLY THEY WRITE IN RESPONSE TO EVERYONE: Reply from LifeStance Health Mar 6, 2025 "Karyn, thank you for taking the time to bring your concerns to our attention. We are concerned to learn of your experience. We can assure you that this is not the level of service we would wish for our patients. We would like the opportunity to further investigate your feedback. Can you please contact us at (email address provided) with your full name, phone number, and location so we can pass along your concerns to the appropriate team? Thank you." I did exactly as they instructed. MORE THAN TWO WEEKS LATER, I STILL HAVE HAD NO RESPONSE FROM ANYONE. Obviously, they are not AT ALL "concerned." Of course, I'm not surprised. I am processing a complaint with the BBB; they too have received these same type complaints, many of which have never been replied to or resolved by Lifestance. There are SO many great places to receive top-notch mental health treatment...DON'T GO TO LIFESTANCE - because the truth is, they couldn't care less - there are plenty of reviews from people who have had the same experience as mine. They shouldn't be allowed to run a business this way.
My therapist, Paul Kovach is absolutely AMAZING! He understands my level of need, easy to talk to, gives me practice writing ideas for journal and support groups to join throughout Cincinnati! I highly recommend Lifestance for all your mental health needs!
I see two providers with lifestance and I love them so much! They are amazing people who have helped me tremendously, very comfortable experiences, it feels like you’re talking with a friend! Not much to say about the company itself, maybe a little work with billing.
Had a teleconference appointment. Session started on time and the Doctor was respectful. I felt comfortable during our conversation.
This place is an absolute nightmare and considering they are a mental health provider it is absolutely horrendous how they treat their patients who need their services. After almost a year since my provider Beatrice Okoye a was a no show to our Telehealth appointment they continue to bill me a $100 no show fee although I have EMAIL PROOF that I joined the call and 11 minutes later sent an email asking where was my provider? This was May of ‘24. Since then I have received a bill on 3 separate occasions for $100 no show fee although I absolutely was there. Billing is complete trash and does absolutely nothing to resolve this issue. I’ve sent emails and nothing. I’ve sent a messages via the patient portal and no response. Between the provider not showing up for our appointment and the way their business operations being completely unprofessional I have no idea how this place in business. Find somewhere else for the sake of your own mental health
I saw Leanne Gebhart today to do medical management because my psychiatrist has retired and I needed my medicine that I have been on for 30 years. I have been a nurse for 45 years and have been on the same medicine for a panic disorder. I have been well controlled and have had no panic in years. I am 73 years old and this 45 year old nurse who presents herself as a psychiatric professional treated me like I was a complete idiot and that she wanted to put me in the hospital take me off my medicine and basically told me that I had no business on it and tried to Read out of a little book. She did not consult the American psychiatry information that says my dose was therapeutic and basically told me that if I didn’t wanna play ball with her, then that was too bad and she wouldn’t bill me. I am here to tell you she has put my life in danger and if I should go into withdrawal without this medication, she will be the cause of my possible death. I would never send anybody to her. She is an idiot. , she will be the cause of my possible death. I would never send anybody to her. She is a idiot.
Great professional service and the providers are compassionate and not just hearing you they listen to understand you, which in turn causes you to listen to understand . Thank you Lifestance made a big difference in my life. Just keep me with one provider that's why I gave you a 4 stars. Thank you
I am very grateful for your help and grateful for your time You're very patient with me. I greatly appreciate all you do for me. Thank you.
I’ve been attending Virtual appointments conveniently for the past 4 months. I was unable to get consistent Mental Health Therepy appointments through Veterans Affairs, so chose to try Lifestance through my private insurance ($15 co-pay.) My therapist is always available for me and I feel like I am so blessed to have such an amazing experienced and intelligent person listen to me and help. I would recommend Lifestance to the most important people in my life, my Family. Lastly, I love that I can call and talk to someone if I need to change or cancel an appointment. Leaving voice messages and email communication is difficult for me.
My doctor and my therapist are both wonderful.
Easy to access and good amount of providers with service times available.
I have only had 1 appt so probably too early for a review, but they asked. I was not told to load a special app prior to my appt so that created some problems. The practitioner was okay, but not sure I agree with her treatment plan. Too big of a change in meds at one time. Not sure I will continue treatment here ,
So far I have been very happy and impressed with my therapist Jamie. She has been so helpful. A little disappointed in the slow response from billing.
Elaine is amazing. She is very smart and easy to talk to. She helped me learn a lot about myself.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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