LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
LifeStance Health receives a mix of feedback from its clients, with many praising the quality of therapists and the overall care provided. Reviewers frequently highlight the professionalism and relatability of their therapists, noting positive experiences that contribute to their mental well-being.
Customers appreciate the ease of booking appointments and the supportive staff, with many expressing gratitude for finding the right therapist. However, there are significant complaints regarding appointment management and billing issues. Several consumers report frustrations with missed telehealth links, unresponsive customer service, and unexpected charges that lead to confusion and dissatisfaction. The inconsistency in handling appointments and billing disputes detracts from the otherwise positive experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 48 |
| Oct 24 | 4.0 | 83 |
| Nov 24 | 3.8 | 54 |
| Dec 24 | 4.1 | 66 |
| Jan 25 | 4.1 | 82 |
| Feb 25 | 4.2 | 64 |
| Mar 25 | 4.1 | 92 |
| Apr 25 | 3.7 | 51 |
| May 25 | 3.8 | 63 |
| Jun 25 | 4.2 | 78 |
| Jul 25 | 4.1 | 74 |
| Aug 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“My therapist is so cool and relatable and my psychiatrist is very consistent and knowledgeable”
“I spoke with someone who told me that my appt was canceled for Tues, July 29th at 11:30 and it must have been the bil...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 1.4 out of 5 (poor) | 3.0 out of 5 (fair) | +3% | 1,000 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: LifeStance Health is #5 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.0).
500 reviews of LifeStance Health. Filter by what matters to you.
Dr. Frye goes over my meds for depression. We reviewed side effects. We discussed getting off one of meds because of a side effect. He explained how to go about doing that. Dr Frye is always patient and thorough.
I can't say enough about my provider, Deb. I am so happy I found her. It is so easy to talk with someone who you know genuinely cares about what you have to say. I had one little issue with the system but it was not bad enough to change my rating.
I have been with Vincent for 3 years now. He has been wonderful in helping me through some hard times. Always accommodates if I have change appointments. The office staff are always pleasant and helpful. I would recommend Lifestance to anyone who asks.
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Dr. Howell was incredible helping me cope with my anxiety and was very patient within the allotted time to figure out what medication will help me out so I can get back to my life
I love how Dr. Grey actually listen to me and is more helpful than any other facility I've ever been to. Only thing I don't like is that I do have a foster child whom is only on Medicaid and I really wish Life Stance would accept Medicaid also so that they can help the children that I Foster as well
My experience with Lifestance has been very good. After over losing a 6 years relationship with a therapist and psychiatrist, from a different counseling center, I chose to continue on my wellness path with Lifestance. I have found Lifestance to be professional, empathetic and most importantly my therapist and psychiatrist LISTEN to me. I feel empowered in my med protocol and my weekly therapist sessions are important and gratifying. I have suggested Lifestance as a Mental Health provider to other people.
Life stance has helped me a lot these last few years since the pandemic. I found out a lot of what I was dealing with was grief. I’m thankful for the care that I got at LifeStance. I would recommend LifeStance to others and Infact, I have recommended them to quite a few people. Thanks LifeStance!
Best counselor I’ve ever had. For the first time I am seeing myself in a true light. One must keep trying until the right fit is found. Twelve years it’s taken for that to happen. Keep at it till you succeed.
Absolutely love it here!!!!
I have a great connection with my Doctor. I love going to my appointment’s.
Annaken Towens my therapist Rocks! Annaken has after a lot work helped me find my most authentic self! It’s never new what that meant. Sounds good but how? I couldn’t get there, I was broken and not able to function, I’ve done the work, she’s been my guide out of the ptsd. Today I’m not where I want to be, but Im here and discovering my purpose at 71. Once again it’s all been an inside job! Thank you Annaken!
I have been using Lifestance for a few years now and I’ve only had one bad experience and it was with a therapist. Other than that isolated incident the two psychiatrists I’ve seen through them have been incredible and really listened to get me using he correct medications and improving. 2/3 of the therapists I’ve seen have been amazing, the approached things in ways I was comfortable while also pushing the boundaries enough for me to improve. They listened if a technique didn’t work. It has been a great experience for me and has improved me life more than any other provider I’ve seen. I would strongly recommend Melanie Sweet to anyone needing an amazing trauma therapist in the MD area
I have been with LifeStance for over a year and a half, and I can confidently say that it’s one of the best decisions I’ve ever made. The therapist I was matched with, Tract M., guided me through deep trauma and long-standing issues I had grappled with for far too long. I’ve worked with many therapists, but never before have I felt such complete trust and received such incredible guidance and reassurance. Additionally, I had the privilege of working with a practitioner named Gwen, who truly believed in my ability to heal and grow. Her unwavering support made a significant difference during times when I felt completely alone. The administration and billing teams have consistently been communicative, patient, and understanding – qualities that are crucial in moments of vulnerability. I can genuinely say that I am a transformed person today, and it’s all thanks to the compassionate care I’ve received. My journey has led to profound positive changes in my life, and for that, I am immensely grateful.
LifeStance has excellent healthcare providers and they utilize technology well so it's very easy and efficient to schedule appointments, make payments, complete all the required check in paperwork, and attend the video appointments. The two providers I have with them are top notch. They each are very compassionate, easy to relate to, are excellent listeners, and provide excellent care. Everything thus far has been seamless and painless. Great job everyone! All the personnel I have encountered are very personable and professional from the appointment scheduler to the doctor. I highly recommend using LifeStance and their healthcare providers. I also like the convenience of their patient portal. I have been using HealthStance for a little more than a month to date
I’ve had many surgeries with different doctors, nurses and staff from around the country. This by FAR was the most wonderful experiences I’ve had. The entire reception staff, techs, nurses and Dr. Hannay were amazing. The amount of communication for my friend and myself was incredible. I would absolutely recommend this facility and staff to anyone. Dr. Watershied referred me to Dr. Hannay. I’m grateful to have been referred to Proliance.
Adrienne & Danny have both exceeded my expectations regarding mental health & therapy. There is never a time with either, that I’ve not come away with a better sense of myself & where I’m going from here. They both get 5 stars from me unequivocally!
I love Ms Whitney somuch
Had an appointment scheduled on a Friday at 5PM for 60 minutes. Dr. did not show and then come to find out once you are entered into the patient portal you cannot book online. Obviously the office is closed so cant book a pretty urgent appointment.
LifeStance Health is a healthcare company that focuses on providing mental health services to individuals seeking support and treatment. The company offers a range of services including therapy, psychiatry, and medication management, catering to various mental health needs. LifeStance Health operates through a network of licensed professionals, ensuring that clients receive tailored care based on their unique circumstances. The primary customers of LifeStance Health include individuals of all ages who are looking for mental health support, as well as families seeking comprehensive care for their loved ones. With a commitment to accessible mental health resources, the company utilizes both in-person and telehealth services, making it convenient for clients to connect with qualified professionals. Through its platform, LifeStance Health aims to improve the overall well-being of its clients by providing effective treatment options and a supportive environment.
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