They sold me a LOCKED phone
They sold me a LOCKED phone! And they are not cooperating in getting that resolved. Note: they have no 800 or other number to call and just keep responding with cryptic emails.

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
They sold me a LOCKED phone! And they are not cooperating in getting that resolved. Note: they have no 800 or other number to call and just keep responding with cryptic emails.
Poor sent me a phone and is still locked I called the company that the seller of the phone they tell me they can’t unlock it till the original owner call them and unlock it when I don’t know the original owner I brought it threw loop iPhone 8
They delivered what was promised. My only issue was the shipment required a signature, which I didn't know ahead of time. I had to create an alternate delivery address via FEDEX and pick the item up because I was not going to be home. Just an extra step but not ground shaking.
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Extremely delighted with purchase of Iphone8 for my grandaughter. It was in excellent condition, great price, great shipping and service, and it also included a warranty which was a bonus. Thank you Loop.
Always awesome stuff.
Awesome and My son really enjoyed getting his new phone
Always great service !
Thanks we really do enjoy it! Will use again
Very thing was fine
I never got my phone I ordered. I wrote an email to the seller but they haven't responded in two days. Guess I'll have to try file a claim with fedex. Basically zero customer support from loop mobile though. This is my second order from them, the first one arrived fine, but no sign at all on my second order. Apparently they don't use boxes to ship their phones, just bubble wrap. You might be best trying somewhere else for iphones not loop mobile.
Still haven't received a response after sending multiple email. I received a phone damaged in the box and they are not doing anything about it.
I was a little suspect because I usually order direct from apple and new, but I wanted a iPhone XS so after searching several sites I found Loop Mobile. I am so glad I did it was a great experience exactly what I wanted and way way cheaper. My iPhone is perfect and function perfectly. I am gonna tell more about Loop Mobile.
Got an iphone 8 from Loop last week. Amazing quality and super fast shipping! Appreciate the quality assurance process!
Regarding purchase of refurbished iPhone 8: I am exceedingly pleased with the purchase of my “new” phone! Delivery was on time and the selection of “pristine condition” was without any disappointment. Transfer of information from my old phone and Activation by Verizon took place smoothly. Thank you for a superior product. I won’t hesitate to use your service again or recommend it to others.
My Daughter loved the phone just like new
Try to get information to send back phone for days!!! There’s no way to call this company!!!
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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