My laptop is damn near brand new all…
My laptop is damn near brand new all the bells and whistles these guys know what they are doing!!! Very very happy with doing business with them A1

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
My laptop is damn near brand new all the bells and whistles these guys know what they are doing!!! Very very happy with doing business with them A1
The actual purchase/shipping service was great. I only knocked off a star because I tried to contact them during the time between ordering and shipping and it was crickets. I was in a little bit of a pinch for time (about to leave on a two week trip) and I needed to verify when it would be shipping so that I would know where to ship it. I had it shipped it to my home, hoping they'd come through quickly, and they did! So it all worked out. The phone came the night before we left. But based on a few of their bad reviews, I thought they'd pay more attention to the emails. They didn't, but like I said, the order was processed and the shipped as fast as possible so it worked out great. Just a couple days of nail-biting.
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Nachdem Kauf hab ich die negativen Erfahrungen hier gelesen, bestätigen kann ich sie jedoch nicht. Das Handy übertrifft meine Erwartungen voll und ganz. Geliefert wurde es sogar einen Tag früher als zunächst angekündigt. Einziger Fauxpas, es wurde die falsche Farbe geliefert 😅 da ich diese aber eh lieber gekauft hätte, wenn sie zu haben gewesen wäre, passt das so.
Vorsicht! Ich bestellte mir ein iMac Late 2015 mit deutscher Tastatur und wunderte mich wie Loop Mobile diese Geräte so billig anbieten kann. Das Gerät kam dann auch sehr schnell. Dennoch mit französischer Tastatur (nicht Original). Bei einrichten war der Mac auf italienisch eingestellt und konnte bei der Installation nicht auf deutsch geändert werden. Beim überprüfen des erhaltenen Produkts stellte sich raus, dass ich ein mid 2014 Mac bekommen hab der preislich weit unter dem Wert lag den ich bezahlt habe. Jede Kontaktaufnahme scheiterte. Leider ist bei manchen Apple Produkten nicht ersichtlich, ob man das richtige bekommen hat, da die zb Macs alle gleich aussehen. Scheinbar versucht Loop alte Produkte an Unwissende teuer zu verkaufen. Überprüft eure Produkte beim Erhalt!
so i bought an iphone xs max from loop mobile. unfortunately, all cameras did not work after 6 months. after contact with loop mobile, a new iphone xs max is dispatched to replace my previous one. anyway, a reliable merchant. deserve to visit more.
Disappointed, I was directed to their site based upon a Google ad. Regarding iPhone eight Verizon ready phones. The listing on their page made no mention of the phone being only t-mobile Compatible. I put in A refund request and have yet to hear anything in five days. I expect better.
Love loop, their people, everything. Had what I needed in 2 days…on Maui! Thanks again!
Excellent product and speedy delivery
Amazing product, still in great condition and came pretty fast.
Heating up a lot want to return
I’ve been attempting to return an Apple Watch and I can’t get anyone to answer my emails….. I initially received an email asking for my order number. I responded with the number and haven’t heard anything for a week. Update 6/20/21 Loop Mobile corrected the situation promptly…….. once we made contact they were professional and helpful with my return….. I would use this company again in the future.
I am looking forward to updating this review. For now, I have only a meaningless tracking number, not the phone I ordered. According to the email I received the day after my purchase, my phone should have been delivered six days ago, but the tracking number still says "shipment information sent to FedEx." I submitted a support request yesterday. I've gotten lots of communication from them: the tracking number a few times, several coupon codes, and now an email from TrustPilot asking about my experience. But I haven't gotten the item I ordered or a reply to my inquiry about it.
The phone I got was not unlocked and they never sent me a package to return it like they said they would. I want my money back.
Teléfono en muy buenas condiciones coincide con la descripción del grado
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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