Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
I hate that i hit purchase and sent and the second after i purchased i realized it wasnt then phone i wanted and could bit cancel the purchase. I.have had to receive the phone and return and still waiting See if tal y'all are going to credit my acct back. You should allow a person time to cancel before shipping it.
- I bought my iPhone 11pro max in pristine condition and it definitely is as flawless as a new one I love it🥰
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IN SHORT, MY PHONE DIDN'T COME IN 2 DAYS! I WAS OFFERED $20 REFUND TO CHANGE MY 1 STAR RATING TO A 5 STAR, AND THEY PUT REQUIRE SIGNATURE, SO I STILL DON'T HAVE PHONE. DON'T HAVE TIME TO GO INDETAIL NOW, ABOUT HOW BAD IT WAS DEALING WITH AUTOBOTS THAT GIVE GENERIC MESSAGES, ABOUT THEIR HOURS, YET IT WAS DURING THE TIME THEY WERE OPEN! PERIOD! DO NOT LET THE SALE PRICES ON ITEMS FOOL YOU, INTO DEALING WITH THIS COMPANY! UPDATE!!!! PHONE WAS DELIVERED TODAY, (WITH OUT A SIGNATURE!!!!!!!) BUT I THOUGHT THAT'S WHY, IT WASN'T LEFT YESTERDAY! WHAT A JOKE!! LOOP KEEP FLAGGING MY REVIEW SO I WILL SCREEN SHOT, ALL PUT THIS ON OTHER SITES!
Very good product (iPhone 8), like new. Would definetly recommend !
Phone arrived and works great. It arrived just as described. A few scruffs, but nothing major or highly noticeable for the price. The only reason I'm not giving this 5 stars is because of the shipping. It was advertised as 2 Day shipping, but I ordered on a Wednesday and received the following Monday.
It's was okay, it came on time but, when it came it had marks on the screen.
I ordered the wrong item entirely - wrong model and wrong carrier compatibility. The ease of which Loop let me return the item and get my refund is A+ and so I'd shop with them again.
Great phones with great prices. The delivery was fast. Will be buying again in the future.
This is the place to buy a used phone and if you want one that looks new, you will get one, as they will sell you any type condition of phone. I bought one in "pristine" condition, and it was like a brand new phone, Not one mark, not even used look. I will be buying more in future from them. They are straight shooters.
Says it has a 12 month warranty but the phone is off. Other than that it works the best! Haven't had any problems.
Ordered Premium iphone 8, had some minor problems but Loop Mobile reached out and made it right. Using the phones and no issues or problems with them.
I love my phone. It was better than I thought. I am very satisfied. Thank you Loop!
I selected the pristine phone And wanted to pay more but you all are sending the fair one😡
Two day shipping and on my two week waiting and no phone. No one has been able to give me a straight answer or even offer a refund. This is a crime! I have paid for a phone and still have not received it. Very frustrating. ***Update: I have received my phone and it is wonderful! The phone came late but it is a very good buy. FedEx held my product longer than promised. Loop sent it on time and packed it well. Give loop a try, just be patient with FedEx.
I received my husband's phone on the date I was supposed too. It has no cosmetic damages and works perfectly
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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