Great quality and saves you tons of money!
I got an iPhone 8 for half their original cost and was in amazing condition! It came with a charger and a warranty in case I wasn’t happy with the phone I received.

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
I got an iPhone 8 for half their original cost and was in amazing condition! It came with a charger and a warranty in case I wasn’t happy with the phone I received.
Reacted promptly to issues. Adequate support.
Thank you for working with me and I am happy with my new iphone 11 pro max, arrived in perfect condition
The first phone sent had screen damage. This was not the end of the world but it was frustrating trying to contact customer support. Only a foreign phone number on the website and no email response for several days. I also stated that I wanted a replacement phone but still had to wait for a refund and reorder myself. Eventually another phone was sent but there definitely have room for improvement. The phone was a mother's day present but ended up being 10 days late. Later the company did follow up and offer me a $20 refund for my inconvenience which was nice.
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Phone is like knew
iPhone 11 Pro Max I received was pristine condition. So far all good. Will definitely purchase another phone from Loop again.
Simple order process and quickly received the phone. Great job!
No customer service or support I’ve been trying to make a return for over a week and all I get is generic automated email responses saying customer service will respond in 48 hours but it’s been a week and no one has gotten back to me yet.
Excellent phone. You would not know it isn’t brand new. Shipping was slightly slow, it was a day later than I figured, but everything is great.
El celular llego en perfectas condiciones con 98% de batería sin rayas 100% recomendable
I need to unlock the iPhone 8 that I got from you please let me know the password or code so my server can connect Thank you!
Looks like brand new phone. My daughter very happy.
Pros: screen and back looks great, one week in no issues with the phone, new charging cable, competitive pricing, great website/interface, great correspondence with shipping updates. Cons: The phone was very dirty, wall adaptor was disgustingly dirty with visible hair, dirt, and burn marks. Conclusion: For paying the premium for “Pristine” I expected the phone to not have face grease on the screen, dirt and sludge blocking all the speaker ports, dirt in the ear speaker, and the wall adaptor to have burn marks on it. Overall I would probably buy from loop again-maybe.
I just ordered my second phone from Loop-Mobile and I am very satisfied with the product. The phones are reasonably priced and the condition was great. I would recommend to others.
I was sent a locked instead of an unlocked IPhone. Reaching customer service to return and replace the phone has been next to impossible. No customer service number and sloop does not return emails within 48 hours. So frustrating. My recommendation: Do not buy from them.
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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