The shipping was fast but the phone…
The shipping was fast but the phone speaker it didn’t work and no response

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
The shipping was fast but the phone speaker it didn’t work and no response
I ordered a refurbished iPhone from Amazon. It was delivered via FedEx from Loop today. Delivery was fast, but when I opened the package . . . A hand-printed note saying “I KNOW WHAT YOU DID LAST SUMMER” was on top of the phone inside the box. THIS IS NOT FUNNY. It also leads me to wonder if the phone itself was tampered with. Beware of this seller.
Received my Mac on time and in beautiful shape! Highly recommend.
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Well to be honest they have great prices and free shipping but I've been having a lot of trouble with receiving my package
Good im so happy for my watch
Rude. Not helpful. Rude. Rude.
I just purchased an Apple Watch Series 6 and it seriously looks brand-new! The ordering process was super simple to navigate. I received a number of emails confirming my order, providing tracking number, and updating me on the status of the shipment which was reassuring. My watch was delivered very quickly, despite it being a holiday weekend. I ended up saving myself over $200 purchasing through Loop Mobile. I would highly recommend as a cost-saving option.
Very good product, no complaints
Product was on time and looks great! I actually bought it for a Christmas present, so it will not be used until then. Hopefully it works!
I have returned the product and can’t get my money back.
Wonder experience with loop. Phone call s in excellent condition and it shipped really fast. Had phone in my hand 2 days after I ordered it. Will be buying my granddaughter an iPad next.
It's an amazing seller
Quick shipping and the Iphone 12 pro max I received is working very well.
I ordered my phone on a Friday at August 12th and it said that it would get to me in about 1-2 business days because I chose the FedEx 2 day shipping. I understand that this wouldn’t ship immediately. I thought was going to ship on Monday but wasn’t till Wednesday when it was shipped. Also, I was told I was gonna get updates about my shipment but I didn’t get ANYTHING. The only thing I saw was that my order was placed nothing else. On Wednesday, If I didn’t complain about my phone not coming or saying I would never use Loop mobile again. I don’t know if would have got my phone or not or it would came much later. Furthermore, my order came a week later after my order and that was unacceptable especially when I didn’t get any update about my order AT ALL. So again as I mention in my complaint this will be the last time I order anything on Loop Mobile.
fast delivery, phone works very well and great costumer service.
I received 3/4 of the correct iPhones. 1 completely different color was sent. 1 phone had a third party non functioning camera installed. One phone is covered in sticky stuff and scratched up. I have been reaching out for 4 days now, to return them. No response. No updates.
My phone is working good now. The problem was eith the password. The phone is ok.
I paid $400 for a used little phone with a lot of scratches on the screen…..not worth the money….
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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