excellent!
Watch came in excellent condition and shipped quickly. Highly recommended!

Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
Loop Mobile receives a generally positive reception from customers, with many praising the quality of their products, particularly phones and laptops. Reviewers frequently highlight the excellent condition of refurbished items, noting that they often arrive as described and in great working order.
The purchasing process is described as easy and efficient, with fast delivery and competitive pricing being common themes. However, some customers express frustration with customer service, citing unresponsiveness and a lack of personalized support. Complaints about delayed shipments also appear, indicating that while product quality is high, the service experience can be inconsistent. Overall, Loop Mobile is viewed favorably, especially for product quality, despite some issues with customer service responsiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 335 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 2 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 3.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 335 most recent reviews.
“Good product, easy to purchase, competitive price, timely delivered, good payments options”
“Completely Useless”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.4 out of 5 (good) | 3.8 out of 5 (good) | −12% | 335 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.9 out of 5 (good) | — | 541 |
Bottom line: Loop Mobile is #5 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 3.8).
335 reviews of Loop Mobile. Filter by what matters to you.
Watch came in excellent condition and shipped quickly. Highly recommended!
They said that the battery was at 85% of its capacity, I know it is normal for it to last less than new watches but the battery lasts less than 5 hours. it's totally lousy
Good service for less money. Entertaining to interact with. Proactive company. Seemed too good to be true but it is true. Tried it...liked it...owned it...keeping it. No looking back.
Received delivery and phone was in pretty Pristine condition. Completely satisfied with order. Definitely recommend them.
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Purchased an iPhone 12 in super good condition. Delivery was fast and on time. The phone works great, no scratches at all. Works like a brand new phone. Thank you Loop Mobile for providing a great phone at a great price! Will definitely shop with you again in the future!
Great service, everything perfect 🤩
Good buy at a great price. Product was as advertised. Shipping was quick and easy.
Great value and good shipping time. It came two days sooner than expected. The product is great and it works well, even though it is refurbished.
UPDATE: I was finally able to reach someone via this email address - info [at] loopmobile.us - and get a return sorted out. About a week after shipping the return, I got confirmation of my refund. I guess I'd just say shop at your own risk here, and know that the customer service phone line is kind of a dead end. Will recommend Computer Overhauls again as a good and reputable small business with quick shipping and good service. -- Ordered a MacBook Air from Loop Mobile. After reading a handful of negative reviews about customer service, I figured the majority were positive and the price was right. It arrived in about 3 days, and when I opened it, not only was it packaged very loosely, it was not the computer I ordered. I immediately called the customer service line but countless attempts at different times of day have been answered by an automated "There are no agents available to take your call" message, and my email has gone unanswered for several days now. Luckily I did a payment plan, so only a portion of the cost is lost so far, but 3 additional payments are due to be drafted from my account for a computer I didn't order and don't want. I'm trying to return the one that was mistakenly delivered and just cancel my order for a refund, if someone will respond to me. For other customers, I'd recommend Backmarket (though they sell through there too, that's where I initially found them but prices were cheaper to order directly through the site) or Computer Overhauls instead.
Ordered in good condition was really nice little to no scratches works perfectly
I ordered an Apple Watch, and OMG!!! They said it would be here on Thursday I ordered on Tuesday and my watch was at my house THE NEXT DAY! When I got my watch it was perfect!!! Exactly what I ordered and expected!!!! I will definitely be recommending Loop Mobile to others and I’m so happy I chose to order from them!!!!!!♥️ THANK YOU SO MUCH LOOP MOBILE
I watched iPhone 4 in "Very Good" condition and it is very difficult to differentiate this product from a new one.
Loop Mobile delivered a very good looking product, good working condition. I cannot see any visible signs of the watch being refurbished. My only complaint about the Apple Watch I purchased is that the battery doesn't fully charge but that is what the conditions are of the purchase. For an Apple Watch, a battery with 100% capability is a better fit for me.
I did a lot of looking around for a decently prices Apple Watch that I felt like would be of good quality. I either found watches that I felt like were too expensive for me or the sites had very bad reviews. Right when I was going to give up I ran into this site. I looked up previous customers reviews and they sold me. I was able to order what I was looking for and at a very reasonable price. When I got it from the delivery service I was blown away. It looked like a brand new watch, nobody would think that it was refurbished. So it looked good but I didn't know if the quality would match up. It did! Everything has been great. It charges to 100%, there were no flaws visually, and all of the features work perfectly. I am very happy that I found this site and made my purchase through them.
Awesome service
Loop never fails to slay ✨
Purchased a MacBook Air (2020) for Over 800$ for excellent condition. Turns out the screen has water damage, and the back of the MacBook has a big dent. Most definitely getting my money back, and never purchasing something from here again.
Loop Mobile is a retailer specializing in affordable certified refurbished technology, including smartphones, tablets, laptops, and smartwatches. The company focuses on providing high-quality refurbished devices that come with a one-year warranty, ensuring customers receive reliable products. Loop Mobile emphasizes sustainability by offering 99% CO2 savings through its eco-friendly practices, including 100% recycled packaging. The target market for Loop Mobile includes environmentally conscious consumers looking for cost-effective alternatives to new electronics without compromising on quality. With a commitment to sustainability and customer satisfaction, Loop Mobile makes it easy for customers to purchase refurbished tech with features like free standard shipping and a 30-day return policy.
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