lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
Lululemon UK faces significant criticism from consumers, with a staggering 75% of reviews rating the company poorly. Many reviewers express frustration with the quality of products, describing items as faulty or not matching the advertised descriptions.
Complaints about customer service are rampant, with numerous accounts of unhelpful responses, lost orders, and inadequate support when issues arise. While some customers appreciate the quality and comfort of the clothing, highlighting positive experiences with in-store service and specific products, these positives are overshadowed by the overwhelming dissatisfaction regarding online orders and customer support. The inconsistency in service quality and product reliability leaves many feeling disillusioned with the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.7 | 6 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.9 | 9 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.1 | 7 |
| Jan 25 | 1.6 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.5 | 13 |
| Jul 25 | 1.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated”
“Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100)...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: lululemon.uk is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.8).
295 reviews of lululemon.uk. Filter by what matters to you.
Ordered for daughters birthday. Email saying arriving next day… never arrived chased on chat help line said were just late - but on way. Called three days later as still not arrived (daughters birthday now passed) told problem at customs and being returned to supplier. Poor customer service - would not use again
placed an order several weeks ago as a birthday present for my daughter and still not received! i’ve called every day for a week and every time they say it’s will be delivered the next day and it never arrives! customer service here is terrible and they don’t even speak english! absolutely appalling! will never be ordering again.
Will never this company again! I placed an order last week which hasn't been received. After calling them Lululemon/UPS claim the package was delivered on the 01/09/2022. Luckily we have extensive CCTV footage of our premises, the UPS driver turns into the bottom of our road pauses for a second then proceeds to turn around and drive back off. Not so much as getting out of his vehicle, let alone attempting delivery. I called again offering to furnish Lululemon with video as evidence to which they weren't at all interested in, I also stated that this purchase was made for a holiday this weekend and that I desperately needed replacements sent out. They said that they couldn't do this and that I would have to order them again, which for me is completely unreasonable. I will not be throwing anymore of my hard earned money at a company that treats customers like this and uses fraudulent courier companies where drivers can seemingly drive off with other peoples goods without any fear of reprisal!
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I have at least five different leggings from this brand and I'm in love! I also recently purchased a running belt and it's great. All their products are top quality, I would 100% recommend.
I made an order and was told it would come yesterday so took the day off from work as there was no delivery window given or a place to advise to leave for a safe place Then at 9pm last night I was emailed to say it would come today again with no delivery window etc It is now 1pm with no communication and I have to leave so now risk the chance of my expensive items being stolen even if they do turn up! This has cost me time and money so I’m really not impressed and have been put off from using this company again to be honest
Terrible customer service. I returned a package with 3 items, which was apparently received empty. Lululemon refused to refund or instruct an investigation through the shipping company (UPS). UPS told me that Lululemon are their customer, and Lululemon would have to instruct and cooperate with them during the investigation. I have CCTV evidence of the package being full when my partner dropped it at the desk of the UPS parcel shop, but Lululemon are acting like I have intentionally returned an empty package. A customer service agent hung up on me and told me not to contact them again the last time that I called for an update, and since then they have stopped responding to emails requesting external dispute resolution. It is my understanding that they should have refunded and then sought compensation from UPS, if indeed the package was actually empty upon receipt, as they claim. Very deceitful, unhelpful and feels like I’ve been scammed/stolen from. Customer service agent also told me that I’ve lost nothing and should forget about it because I paid by gift vouchers which were a birthday gift.
great quality clothing and service
I ordered a simple bag from lululemon. A week since my order they still haven’t delivered the item and are saying that the delivery company’s website must have been glitching and they won’t deliver on a Saturday. My delivery date was changed three time and lululemon can’t give me a reason. In 2022 this is unacceptable. I will not be using them again.
Developed a fault in a rucksack, customer services were so helpful.
Appalling on line fulfilment. Failed delivery date. LL hide behind 3-5 day delivery (why give a date then) and suggest you the customer phone UPS. Consistent theme in terms of on line reviews and if they cared they’d do something about it
They say: "Our quality promise: If our product does not perform for you, we will take it back." Trouser seams were coming apart after less than a month - shoddy quality despite price tag. Shop assistants in Regent Street refused exchange - insisted that repair was only option - means further delay and two trips into store to sort, despite their product quality being the issue.
Ordered two shirts which I did not like when they arrived. You have no details of how to return the items but instead the website asks you to email them for return address. I emailed the company and have just had a response "Due to the influence of COVID-19, we will not accept return. We will refund 50% and you still keep it, is it ok ?. This is totally unacceptable and probably illegal. Terrible customer service and feels like a scam company. I will never but anything from this company again. Stay clear of this company.
Absolutely SHOCKED and DISGUSTED by the customer service I received in the Lululemon Westfields branch in White city today. I overheard a member of staff speaking negatively about me whilst I was in the changing room. I calmly asked her why and she responded extremely aggressively by swearing at and kissing her teeth at me! I asked to speak with a manager as her behaviour was unacceptable and completely unprofessional to which she responded "I don't really". The store assistant began waving in my direction in an attempt to antagonise me whilst I was explaining to the manager what I had just experienced. I've always considered Lululemon to be a reputable brand focused on delivering a high level of customer service; something I no longer believe if they can allow such a caliber of person to represent their brand! Truly the worst customer service experience I've ever witnessed!
Purchased an item online and the wrong thing was delivered. Contacted Lululemon and they said they will refund it and they “arranged for a collection by UPS on the next business day”. Total lie — UPS never emailed me, never came, and I’ve since asked Lululemon to schedule it and they say they will schedule another collection. Happened 4 times now, and nothing has happened. It’s been one month now. Will I ever get this stupid piece of crap returned? Will I ever get my money back? Will Lululemon stop being scammers? No.
I have bought a pair of leggings and the quality is poor. As a large girl myself, I thought the stretchy and quality was great and would have no problem wearing the leggings casually and to the gym, but over the first few months I noticed a small hole. I had this repaired no problem. However, slowly over time more holes would appear as the stitching came loose. I spent £88 on these leggings and had to bin them today. I am very disappointed from this brand as I hoped and expected great quality but failed. Waste of money.
Quality of the clothing is definitely not worth the hundreds of pounds they are priced at. I have ordered 2 pieces so far but have sent back as quality is on par with primark. I have to purchase something as I have a gift card but wouldn’t recommend. Over priced and not good quality.
Before today I would have given lululemon UK 5 stars for ordering online, but just found out for one bra being delivered by UPS I have to be home for a four hour window to sign for it! First time this has happened. I avoid companies that do this. Now have to have it delivered to a collection place and drive to get it. That is time saving and helps the environment...not!
I applied for a job a Lululemon and had an online interview with a regional manager. When the interview finished I was asked if we could arrange a second online interview but I didn't hear anything for a few weeks. I emailed to check if the second online interview was actually going to take place and after a week or so they got back to me to ask if I was free at the beginning of the following week. I responded but never heard anything back! I was incredibly disappointed with the fact that I have been ignored! I just wanted to be told either way but not to hear anything after being asked for a second interview is just unprofessional and rude!!
lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
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