lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
Lululemon UK faces significant criticism from consumers, with a staggering 75% of reviews rating the company poorly. Many reviewers express frustration with the quality of products, describing items as faulty or not matching the advertised descriptions.
Complaints about customer service are rampant, with numerous accounts of unhelpful responses, lost orders, and inadequate support when issues arise. While some customers appreciate the quality and comfort of the clothing, highlighting positive experiences with in-store service and specific products, these positives are overshadowed by the overwhelming dissatisfaction regarding online orders and customer support. The inconsistency in service quality and product reliability leaves many feeling disillusioned with the brand.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 295 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.7 | 6 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.9 | 9 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 2.1 | 7 |
| Jan 25 | 1.6 | 9 |
| Feb 25 | 1.7 | 6 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.8 | 5 |
| May 25 | 1.0 | 4 |
| Jun 25 | 2.5 | 13 |
| Jul 25 | 1.1 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 295 most recent reviews.
“''Vinn was very helpful over the phone, making the ordering process smooth and easy and support were greatly appreciated”
“Absolutely terrible customer service from “enora” on the live chat - my parcel (a running vest which cost over £100)...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 |
Bottom line: lululemon.uk is #4 of 5 on overall rating in this group. On quality, Red Run scores higher (4.9 vs 1.8).
295 reviews of lululemon.uk. Filter by what matters to you.
Purchased Lululemon Align 25 Leggings in dark blue from online sales. Sale goes through, advised 3 hours later item not in stock. So no sale. Money now on hold for 7-10 days with my bank. At a time when I have no money and I still need a Christmas gift for my partner, thank you Lululenom.
So disappointing and £85 out of pocket.. I waited until Black Friday and ordered a running jacket as a Christmas gift for my husband, without any emails or contact at all the delivery failed and it has been sent to the Warehouse. They are refusing to resend it despite the fact i have been on hold and spoken to them so many times and emailed even more. They all keep suggesting i order a different one which is £184 instead of the £69 i ordered in Black Friday, they have sent me a £30 gift card leaving me still £85 down. I won't be re buying this gift now so will have to sort something else. :( Very sad. From the reviews it seems like similar things have happened to other people and they have cancelled orders bought in the sale to leave them to repurchase at a much higher price.
I've had the unfortunate experience of dealing with Lululemon's customer service, and I am compelled to share my disappointment. My encounter with their support team was nothing short of appalling, leaving me questioning the company's commitment to customer satisfaction. It all began when I reached out for assistance regarding a lost order. The frustration started when the advisor Heather P handling my case abruptly disconnected the chat, leaving me in complete bewilderment. This initial interaction set the tone for what turned out to be an incredibly frustrating ordeal. To make matters worse,Heather P's demeanor was nothing short of rude and disrespectful. Instead of providing the support I desperately needed, Heather's unprofessionalism only added insult to injury. Not only did she fail to address my concerns, but she also went so far as to close the chat on me without any resolution. It is disheartening to witness such a lack of professionalism and customer care from a brand that prides itself on delivering high-quality products and services. The way I was treated during this ordeal was not only unbecoming of a reputable company like Lululemon but also left me questioning whether they genuinely value their customers. This experience has left a lasting negative impression on me, and I am now hesitant to continue supporting a company that treats its customers with such disrespect. Lululemon, please take note – your customer service standards are in dire need of improvement, and it is high time you address these issues to ensure that others do not have to endure the same disappointing experience I did.
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Poor experience in Guildford store today - no greeting, when I approached till I was told ‘you can’t return these’ I pointed out that they were full price and was told ‘I don’t think so’ (they were btw). No 10% from email signup honoured either. Why bother having shops if they are such a negative experience? Online only for me now….
Absolutly horrible costumer service. In one purshace the brand: Forgot to remove the alarm on a top. Made a online order, But stated the wrong deliveryadress. Ordered and credited My account for 2 jackets insted of one. When I contacted lululemon about the wrong adress, Hannah, their costumerservice agent let me know that She would not change the adress. When i asked what would happen to the parcel She told me to keep me eyes open and hope the postguy would come. When I said that this was a mistake made by the store and if the adress is not corrected I demand a full refund, She replys that its human to make mistakes and that She Will not make a refund to me. When i asked to talk to her supervisor to make a complaint, She told me that there exsisted no supervisors at lululemon and that I can deliver My complaint to her. When I said that i am completly horrifyed of the sh**ty costumerservice, Hannah threaten me to end the conversation because of My language. I have tried to file a complaint via e-Mail But not Got a reply. I have paid over 600 euros and all I have is a yogamat. Do yourself a favor and stay clear of this brand. It is a scam.
Appalling customer service. Really expensive coat arrived with dust and water damage. Would not exchange and made me send back via post. When I asked if it would be covered if it got lost they refused to check or confirm. When I asked them to check, I got this response: "I am unable to provide the information that you are asking for. I need to know whether you'd like to print a label yourself, or have it scanned. If you do not wish to pick either, I will be ending this chat." Shockingly poor. Avoid at all costs.
Terrible customer service. An item that I ordered was delivered to an unrecognisable location. Lululemon unable to help. Said I have to wait 5 working days for any replacement/refund, as if I am responsible for the mistakes of their chosen carrier. Also, customer services just talk from a very repetitive script and are not at all helpful.
I had ordered a beautiful winter coat in 2 sizes and decided to only keep the larger size, so had to return the smaller one. Initially I received a QR code to send my parcel back, however the store had a broken machine therefore couldn't scan the code and retrieve the label. Went to their online store, and explained the issue they immediately requested a UPS pick up free of charge and the advisor was top notch, friendly and professional!
Great gym clothing, a good quality, worth the price. Wash well.
I really like Lululemon. Buy a lot of it. Wear a lot of it. Have done for over a decade. I generally think their in-store customer service is brilliant but online customer service is mediocre. It also really grinds my gears that the Fast & Free 28” legging is never in stock. If it’s supply chain issues let those of us who’ve signed up for a notification when they restock know or just discontinue them so I can just go do my best to find something from a competing brand. Dislike being in limbo with no information. Otherwise they are great (though reeeaaally wish they would stop using fossil fuels in their supply chain - which is pretty reprehensible. Between that and the disappearing leggings, I’ve been scoping out competitors more and more).
The slowest delivery ever. I don’t know why you list it as deliver 3-5 working days when it’s clearly not the case. 4 days since I’ve placed my order and it’s not even in transit yet
I have recently been to Lululemon Battersea power station. I received top notch customer service. I was clueless about sizing and various products. But staff member Will helped me with the above and helped to choose right clothing / right size. I highly recommend Lululemon Battersea power station branch due to top notch customer service I received. ps- I bought align leggings , I love it!
I ordered from lululemon online and had to return it so I did this via their Guildford store in Surrey. I explained to a member of staff what i was looking for instead and I must say she pulled out all stops to help in any way she could! As the store was busy, other staff members came to my aid as I required and in the end I got kitted out and was over the moon with my new purchases. I can't speak about other stores but the staff in Guildford were exemplary, I will certainly go back there ..thank you Rachel and all the other girls, you made my day ❤️
Awful customer service. Really disappointed with their responses. Would not recommend ordering, just in case you have any issues.
I ordered a gift voucher as a present and asked them to send it by email to the recipient on the morning of her birthday. It didn't arrive and after spending numerous times on the phone to a member of their staff in America - who was frankly utterly unhelpful - we still have'nt received it. She suggested we wait until the next day as it might arrive then (very helpful when her birthday is TODAY!!). They suggested we rang their third party company who sends out the emails - another phone call to America!! They don't answer the phone so I have no alternative but to contact my credit card company to ask for their help in getting back my money. This company professes to be ethical - however not so if you are the customer!!
I've been buying and using lululemon for a good few years, however my last purchase was disappointing as it seemed that the leggings dropped in quality, so I went to store to return them. At the store I was met by a rather unhelpful employee who tried to argue that I couldn't return the leggings because it was more than 30 days since the order. On the website, it says that the return window is 30 days from the delivery. Delivery took 5 days in my case, so I was returning it within 30 days from Delivery. The lady wouldn't accept that and it took me a good 15 minutes (including me going on the lululemon website to show her what it says) for her to agree to refund. In the end she did accept my return, but she was not nice about it at all and she acted a bit as if I slapped her first born. I said thank you and bye at the end and she completely ignored me. Which leads me to think...ok, the quality has dropped and the customer service has also dropped. I will probably avoid in the future
They have stolen my money they have said that the money back in my account but my bank say no I have spent hrs trying to resolve this Don’t use this company they robbers They go on about save the world Blar blar blar look after your customers
I'm your number one fan
I can put up with how expensive their stuff is. I can put up with ineffable smugness around diversity, eco impact,etc. (Is there a contradiction in this as they only sell to the rich?) But they can't get the basics right. Delay after delay to delivery. All announced with a twee email. "We're running a little late".
lululemon.uk is the UK-based online presence of lululemon Athletica, a global athletic apparel brand known for its high-quality products designed for yoga, running, and other fitness activities. The company offers a wide range of athletic wear, including leggings, tops, outerwear, and accessories, catering to both men and women. With a focus on performance and comfort, lululemon’s products are popular among fitness enthusiasts and those seeking stylish activewear for everyday use. The target market for lululemon.uk includes health-conscious consumers, athletes, and individuals interested in wellness and fitness. The company emphasizes community engagement through various initiatives, including fitness events and partnerships with local studios. By providing premium athletic apparel and fostering a supportive community, lululemon aims to enhance the overall experience of its customers, making it a notable player in the athletic wear industry.
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