NO ACCOUNT ACCESS
I transferred my mobile account from a well known supplier to an Asda Mobile SIM only contract. From the outset their mobile App didn’t work, I contacted their tech support, who couldn’t resolve the issue over the phone but promised to escalate the issue. I then became unable to access my account via the web. Trying to login, the site informed me, I didn’t have an account. Which I clearly do, confirmed by a phone call to ASDA mobile. It had worked previously. After numerous phone calls and e mails, including screen shots of the App and web problems and attempts to access from different devices ASDA have been unable to fix the problem. I still have no way to access to my account. The technical team I speak to are polite and understanding but totally ineffectual. There appear to be issues as I was told by one team member to try accessing my account as a Pay-as-you-go customer (not monthly) as this had resolved a previous issue. Unsurprisingly this did not work. In my last communication with ASDA, I stated as I could not access my account and they could not resolve the issue I wanted to cancel my contract. However, they would impose a disconnection charge of over £100.00 If my past experience is repeated, this review will cause ASDA to issue an empathetic platitude but not resolve the issue.
