Great service
Great service. 2nd time using them. Great prices and phone arrived next day immaculate. ✌️😁

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
Great service. 2nd time using them. Great prices and phone arrived next day immaculate. ✌️😁
Quality products, Great service everytime.
Smooth transaction and topnotch customer service
Really good service, phone as described. Would highly recommend. Fast delivery.
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Fast delivery fantastic phone 3rd time buying amazing service
I purchased a phone that unfortunately stopped working. The process of getting it repaired was excessively long, and the customer service was extremely poor, to the point that they haven't even responded to my last email. I believe a company should be judged on how they handle issues when things go wrong, not on the next-day delivery that the courier handles. Based on my experience, I would neither purchase from them again nor recommend them to others.
I get lots of updates from mobile direct which saves me having to call up and ask. The phone I perched is great and the right one for me
First class service, quality and communication.
I purchased a new open but never used I phone 12 . Arrived very quickly in a cardboard box not an iPhone box . Had it a couple of weeks and had bad signal so I reset the network settings and in the settings on the phone popped up saying display not recognised . So I got in touch with mobile direct and after 2/3weeks of back and forth I managed to get a refund. In my opinion there is not such a thing as open but never used . Buy from a large company like Tesco . Rant over
I ordered again another phone from them and i'm very happy with all the help they provieded. I also needed my IMEI number for the other phone as it got stolen anr they send it very quick and assisted me with everything i needed. Thank you guys
Edit: I have now received help and some clarification from JFX/Mobile Direct regarding an order that had a delivery address error. It would still be preferable for there to be a phone line for customer service issues such as this, and for JFX to have more transparent contact info in general - as it is I had to do some considerable internet digging to find a route to communication. I will update the review again once the product has actually been received.
Prompt delivery
I purchased a pho e over a year ago and everything was great so I used them again. The phone can and the battery was faulty I returned the phone at my own cost. We received the phone back and it hadn't been looked at or replaced, I returned the phone for a refund we are 8 days in and I still haven't got my money back I have contacted everyone involved and nobody can tell me where my money is.
Great company I have ordered 3 phones 1 for me and the other 2 for family members and they phone are in the best condition
I HAVE ALREADY GIVEN MOBILE DIRECT 5 STARS FOR THEIR EXELENT SERVICE AND ATTENTION ON MY RECENT VISIT TO THE STORE.
Ordered phone paid for it.paid for 24 hour delivery then to be told 24 hours later phone not available pick new phone. Which I did arrived 48 hours later. Absolutely a joke still waiting to be reimbursed difference in price. I im still waiting for difference in money
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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