very happy with ease of purchase and…
very happy with ease of purchase and condition of phone being as was stated.

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
very happy with ease of purchase and condition of phone being as was stated.
Bought the phone for my sister. She is the delighted with it. Delivery1/3 days. Arrived the next day.
The phone stopped working after 5 days. When I emailed them asking how to return it and get a refund, they were really difficult and even asked me to make a video of the problem, despite the fact I had no phone to make any videos! They still have not yet told me how to get a refund, and I have told them if they don't sort it soon, I can contact trading standards. The customer service is terrible.
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I received a phone from these guys, phone is fine excellent packaging, only it's supposed to be unlocked and it isn't, im now having to pay out to get it unlocked, my partner whose needs it for work is now with out a phone till we can get it sorted,. Update the issue has now been sorted , and they have been in constant contact through out the process and have been extremely helpful and have issued a refund, excellent service and communication throughout out .
Do not purchase from this company I bought a phone of them in March sold as opened never used. As time has gone on the battery on the phone is draining more quickly each day and it has got to the point I have to now charge the phone up upto four times a day and it becomes very hot whilst not in use. I contacted there customer service which is nearly impossible to hear what anyone is saying or understand them as there line is so poor. I was told to reset the phone to factory settings and if the problem still occurred they would send a replacement phone. Have rang today to be told that I can not have a replacement or a refund as its out if the one month time frame and that I have had my phone for five months so I should accept this. So basically if you buy of this company expect your phone to only last around 3 to 5 months. Avoid at all costs I now have to purchase a new phone after only buying one in March! Disgusting company.
I am very happy with their service and products. Also they give us very good price. Order process is smooth, delivery is so quick. I ordered recharge cable which is free. But received type C cable instead. They sent me recharge cable very quickly. I highly recommend Mobile Direct.
Rubbish company ,never reply and phone cable never works and nearly catch fire
Great service phone is mint apart from it freezing every 5 min having to lock phone then unlock to carry on what I was doing
Mobile direct are discussing human beings don’t trust them with your money they with rob you and make up gprs deliveries to make it look like your order has been delivered when it hasn’t . Just look at the other reviews if you don’t believe me , MOBILE DIRECT I don’t care how long it’s been I’ll do negative reviews on you everyday because your company are terrible and you steal from disabled people like me
I’m really thrilled with my phone. Ordering was pretty easy. Delivery was really fast and the phone was carefully and discreetly packaged. What’s not to love !
the phone was brilliant but it had no instructions. As i am elderly this was a big problem
NOT NEW Purchased a 'new mobile' which came with no box, no protection, scratch marks and even had been set up to other users' television. Hearing distorted on calls now also! No contact from customer services and paypal closed case as 'similar to described...' Note to company NEW and USED are dissimilar! REPLY below is nonsense; please do not be fooled. They ignored any communication until PayPal stepped in and they were forced to respond. My review echos that of other 1 stars! AVOID
Very efficient and prompt purchase.
Very good price. Simple to order. Arrived on the next working day. Exactly as described. Excellent service.
It was a quick delivery and a great phone!
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
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