My order was just as described
My order was just as described

Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
Mobile Direct receives high praise from customers for its excellent service, fast delivery, and competitive pricing on phones. Many reviewers highlight the quick turnaround, with several noting that their devices arrived within two days and were in immaculate condition.
Consumers appreciate the variety of payment options and the ease of the ordering process. However, there are notable complaints regarding product quality, with some customers reporting issues such as receiving broken or faulty phones. A few reviews mention difficulties with refunds and the company's response to these problems. Despite these critical points, the overall sentiment remains largely positive, reflecting a strong customer satisfaction with the service and products offered.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 1,056 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 24 |
| Oct 24 | 4.6 | 28 |
| Nov 24 | 4.2 | 26 |
| Dec 24 | 4.5 | 30 |
| Jan 25 | 4.5 | 32 |
| Feb 25 | 4.7 | 24 |
| Mar 25 | 4.7 | 46 |
| Apr 25 | 4.4 | 29 |
| May 25 | 5.0 | 35 |
| Jun 25 | 4.5 | 46 |
| Jul 25 | 4.6 | 37 |
| Aug 25 | 4.6 | 47 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great phone so far”
“So apparently the hour I’ve had my phone I’ve smashed the screen or crushed it and the only way I can get it back is...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | +2% | 1,056 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 541 |
Bottom line: Mobile Direct is #3 of 5 on overall rating in this group. On service, Mobile Monster scores higher (4.9 vs 4.6).
500 reviews of Mobile Direct. Filter by what matters to you.
My order was just as described
The Laptop specification and cost were the best available across the internet, ordering was straightforward. Delivery was supposed to be within 3 working days however this did not happen. an inquiry email had to be sent to establish the delay. Only then did I receive an update on the reason for the delay. rating only given for poor communication .
Fast, efficent,quality
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Absolute disgrace of a company. Items described and new unused when they are clearly used damaged items. The HomePod I ordered wasn’t even UK it was US and totally beat up! Never mind new! Horrendous dealing with customer services. They Do not respond. Update. Nothing but absolute liars. The item was not described as a US version whatsoever or I would not have bought it. Just trying to sell used items as new and doing nothing but lying! Why would your despatch team send an item you don’t have, they have not! Again just more lies! Same hassle and lies trying to get refund, been with them two days and having to chase for it.
quality fone happy with my purchase
ordered a Galaxy Samsung S21. Advertised as opened but unused. it doesn't work. it won't switch on or it is switching on but you can't see anything as if the screen is not working. Paid £239 for it. Trying to ascertain if it is scam. only telephone number I can find is unavailable. I would give it 0 stars but am unable to.
Ordered Samsung phone for daughter after her old one got broken. Easy order, next day delivery. Amazing!
Their kindness
Prompt response to the matter and no hesitation about what was needed.
First class service, very happy with my phone, will definitely use Mobile direct again in the future
My trusty S10's screen cracked over a year ago and progressively got worse. I love the phone though, and because of the manual nature of my job did not want to spend £500+ on a newer model. So £175 later a new S10, I'm a happy chappy!
Good service all round but charging cable that was requested wasnt in the packaging. I would use Mobile Direct again though.
SCAMMERS!!! Absolutely appalling customer service. I recently ordered apple airpod max's however the item was damaged, USED and faulty, I tried to contact them regarding this issue to which they said to send them back which is what I did. When they received the headphones they didn't contact me for around 3 days, so I had to contact them instead. Their response to my issue was to simply accuse a 18 year old who has been saving up of fraud, the only people that are committing fraud is the company itself. I cannot fathom or comprehend the stupidity from these workers. When I asked for proof of the serial numbers being different they sent me an attachment disclosing the items shipment, I believe there is a worker pocketing the good items and selling the good ones off and leaving us customers unsatisfied. There has been many attempts to secure a refund but none has been successful, due to there being so many chances for them to give me a refund for their screw up I will be contacting trading standards and I will be taking legal action against this company.
TERRIBLE CUSTOMER SERVICE. I assume they get people trying things on but in this case my son didnt. Purchased what was sold as an unused paid of Aipods - the expensive headphones not the in ear ones - and received a pair that were obviously used and did one side did not work. they accused his of fraud saying the serial numbers did not match up. on the box its actually written that the product is damaged. Will not refund or send working products. Say its fraud but if they took 2 mins to check the inventory or the serial number of the pair sent they would see they had ownership of them and someone screwed up int he warehouse. or someone in the warehouse is sending defective items and pocketing the good ones. To accuse a customer of Fraud and not report it to the police makes me think this happens a fair amount. What 18 year old has spare headphones the same colour laying around to send back? If they make a mistake (because they are perfect and never mess up /s) they they will take your money and call you a criminal rather than investigate and see what really happened. £449 is a lot of money for an 18 year old and I wont allow it to end here. Edit. They were yours. Either you have someone working there committing fraud or you don’t have a very good system of recording product. Either way it’s terrible service for such expensive equipment. So determined not to be wrong you don’t research anything internally. Looking at other reviews lately this isn’t an isolate incident. See you in small claims.
The product was sent quickly. Quicker than I was expecting. The information I received was great as well. The product for the price is amazing.
Mobile Direct is an online retailer specializing in mobile devices and accessories, operating through their website, mobiledirectonline.co.uk. The company offers a wide selection of products, including refurbished smartphones, tablets, and smartwatches from leading brands such as Apple. Customers can find popular models like the iPhone 15 series and iPads at competitive prices, often accompanied by discounts. The platform caters to a diverse customer base seeking quality electronics at affordable rates. Mobile Direct emphasizes convenience with services like free delivery across the UK and the option for interest-free installments, making it easier for consumers to manage their purchases. All refurbished devices are thoroughly tested and certified by reputable partners, ensuring that customers receive reliable products.
This profile hasn't been claimed by the business owner.