Moov Electric is a UK-based company specializing in electric scooters and related services. The company offers a range of products from prominent brands such as Ducati, Jeep, Lamborghini, Aprilia, VR46, and Argento, catering to consumers seeking efficient and eco-friendly transportation options. Moov Electric aims to meet the needs of urban commuters and electric scooter enthusiasts by providing a reliable platform for purchasing scooters and essential spare parts. In addition to retailing electric scooters, Moov Electric facilitates warranty claims and repair services through partnerships with recognized manufacturers. Customers can access support for warranty claims and repairs via dedicated service channels, ensuring a streamlined process for maintenance and inquiries. With a focus on customer satisfaction, Moov Electric serves individuals looking for quality electric scooters and dependable after-sales support.
Moov Electric receives high praise for its fast delivery and quality service, with many customers expressing satisfaction with their scooters. Reviewers highlight the efficient customer support and the great prices offered, often noting that their scooters arrive on time and in good condition.
However, there are significant concerns regarding product reliability, as several customers report issues with faulty scooters, including malfunctioning motors and dead batteries upon arrival. Complaints about poor communication during the repair process also emerge, with some consumers feeling frustrated by delays and lack of updates. Despite these negative experiences, the majority of feedback remains positive, showcasing Moov Electric as a company that delivers well on service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 121 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 7 |
| Sep 24 | 3.6 | 8 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 5.0 | 7 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 4.3 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.4 | 7 |
| May 25 | 4.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 121 most recent reviews.
“Great Swift quality service”
“Horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | −14% | 121 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Moov Electric is #2 of 5 on overall rating in this group.
121 reviews of Moov Electric. Filter by what matters to you.
Over a year ago
Delivery was great on time and for the price of the scooter it's brilliant, I'm now wanting another scooter so we can go out together myself and partner. Just waiting on the jeep scooters to come back... See more
Over a year ago
Great Swift quality service
Over a year ago
Fast efficient service. Great customer service I purchase all of my e scooter products from this company . 💯
Over a year ago
NEVER buy from these cowboys. Bought a scooter that became faulty, sent it away to their ‘repairs’ place and they’ve held it for over 3 months little to no communication. Absolutely shocking.
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Delivery was great on time and for the price of the scooter it's brilliant, I'm now wanting another scooter so we can go out together myself and partner. Just waiting on the jeep scooters to come back in stock 😁 all my neighbours brought the same scooter from this sight house full of them now lol
Great Swift quality service
Fast efficient service. Great customer service I purchase all of my e scooter products from this company . 💯
NEVER buy from these cowboys. Bought a scooter that became faulty, sent it away to their ‘repairs’ place and they’ve held it for over 3 months little to no communication. Absolutely shocking.
Great price for the Jeep scooter and delivered quickly.
I have ridden the scooter 6 times and it has stopped working completely. It has been recharged only once in this time. R Henderson
Bought a scooter then it came with a brake malfunction as when i released the brake slowly, the scooters light would start flashing and throttle would stop working. I sent it back to them asking for a refund and they replied back to me saying that there is no fault in the scooter, acting like the scooter would just magically fix on the way to them. Everytime i contact them, they either dont respond at all or it takes like 4 days of me spamming them for them to actually reply. They tried deducting money because of that saying that the scooter was ‘inspected’. Im still waiting on my refund after like 2-3 weeks because they cant get their stuff right. Horrible customer service.
Bought a Swifty one e scooter from this company. It was advertised as being “refurbished/ex demonstration” but obviously hasn’t been checked as yet the battery is completely dead. Put in a service request but haven’t heard anything back yet.
Arrived next day brilliant scooter
Active scooter large wheel scooter. Great quality delivery when promised, had now for 10 months over 1700km no problem ,battery life is now starting to drop, but used everyday for work 8km round trip paid for itself 5 times over in savings on bus fare. When battery does die will replace with new scooter, as price is better than the replacement cost, only downside is doesn't like wet weather, mild rain no problem but don't use in extreme rain or snow apart from rain excellent buy ,will replace with same again, shows how satisfied I am.
Quik delivery and very helpful
Moov are a great company and found me the perfect scooter for my son. Excellent build quality on the scooter, amazing price and service to match. Thank you, Luke
Excellent electric scooter, fast delivery and good prices.
My order was a used Ducati pro lll. The price just about £300. Delivery time 2 days. The steering column was crushed at the top making attaching the handlebars impossible without some filling, lubricant, vice clamp and brute force. One of the break cables was damaged. Five screws are missing from the steering column. Finally the advertised range is 30 miles, but it's actually 15 miles at best. It was advised as used condition with cosmetic scuffs and marks but refurbished. This scooter was definitely not serviced or refurbished. All they have done is reset the milage counter to zero. It will be interesting to see how long the battery lasts before it needs to be replaced.
Moov Electric is a UK-based company specializing in electric scooters and related services. The company offers a range of products from prominent brands such as Ducati, Jeep, Lamborghini, Aprilia, VR46, and Argento, catering to consumers seeking efficient and eco-friendly transportation options. Moov Electric aims to meet the needs of urban commuters and electric scooter enthusiasts by providing a reliable platform for purchasing scooters and essential spare parts. In addition to retailing electric scooters, Moov Electric facilitates warranty claims and repair services through partnerships with recognized manufacturers. Customers can access support for warranty claims and repairs via dedicated service channels, ensuring a streamlined process for maintenance and inquiries. With a focus on customer satisfaction, Moov Electric serves individuals looking for quality electric scooters and dependable after-sales support.
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