Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.5	121	100%	-1.2	● Low

4.5 / 5 overall

121 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 3.2▼ 1.2
12-month avg: 4.1
All-time: 4.5
Category avg: 4.2

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Quality	Trend	Reviews
Moov ElectricThis company	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.7 out of 5 (good)	4.5 out of 5 (good)	−14%	121
BJS Home Delivery	4.5 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.6 out of 5 (good)	4.2 out of 5 (good)	—	1,999
DB Schenker Sverige	4.1 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	—	—	—	1,000
ThePackengers	4.4 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	4.3 out of 5 (good)	4.3 out of 5 (good)	—	1,000
Tesla	1.9 out of 5 (poor)	100 out of 100	1.7 out of 5 (poor)	1.2 out of 5 (poor)	1.4 out of 5 (poor)	—	1,000

Bottom line: Moov Electric is #2 of 5 on overall rating in this group.

Reviews

121 reviews of Moov Electric. Filter by what matters to you.

4.5ⓘ

Customer reviews (121)

0 reviews in the last 12 months

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Vicky

1 review

Jan 9, 2025

Great prices and helpful customer…

Great prices and helpful customer service team. Thanks!

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C Hizzle

1 review

Dec 19, 2024

Absolute awful company it's now got to…

Absolute awful company it's now got to a point where I'm having to go to the small claims court for my sons money back. They ignore my phone calls & keep lying to me via emails. Despite their T&S and the consumer rights. Be a video on YouTube next few days called "the worst customer service I've ever had, in the hands of moovelectic" keep an eye out for it 👍

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Victoria Slater

1 review

Dec 9, 2024

WORST CUSTOMER SERVICE EVER!!! BE WARNED

We got the aprillia E scooter in June 2024, the motor went on it and it was sent back by the end of Aug. It was assessed and was told it needed a part. To cut a long and stressful situation short, after I contacted Moov weekly to find out what was going on they had no answers for me, told me I needed to wait until a month had gone by before they could escalate it. The month arrived, I contacted Moov again and they escalated it. AGAIN I heard nothing and AGAIN I contacted them about an update, AGAIN they could not give me an answer. I then got given a number for the repair place called Aprillia Smart Movement, I was informed that the part was the wheel and a motor and that they had no ETA, I asked them to call me back the week after with an update, THEY DIDNT! . I called them the customer service here is the WORST i have ever come across, I have 5 emails each that I have received over the last 2 months, because I have called them and told them to send me what they had said in writing. Each of the emails starts with " PLEASE ACCEPT MY APOLOGIES THAT WE HAVEN'T BEEN IN CONTACT WITH YOU " 5 EMAILS!!!!!!! The last email I requested from that was on 26th Nov ( 3 months after they received the scooter for repair) they informed me that they would be in touch with an update. GUESS WHAT THEY DIDNT! I have given the company opportunities to repair this product or supply a replacement over the past 3 months unfortunately I have lost all confidence in the product and company. So I called them today and firstly before the customer service lady asked my name she informed me that she couldn't help me, even though I had spoken to her last month about it. I asked her for the manger, she then told me she could help and look into the case, she passed me onto the manager. He told me he didn't have an update and would call me back in a week, I said he wouldn't as I have at least 5 Emails that prove this, I told the company that I wanted my money back they have had the scooter longer than we have! I told them they had two hours to get this arranged, GUESS WHAT NO ONE CALLED. I called them and apparently the manager was not at his desk ! And here we are now !!!!!! I HAVE A DAUGHTER WITH NO SCOOTER ! To sum this up WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, RUDE, FULL OF PROMISE AND DELIVER NOTHING. BE WARNED YOU WILL HEAR NOTHING FROM THE COMPANY

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Month	Average	Reviews
Aug 24	5.0	7
Sep 24	3.6	8
Oct 24	4.5	4
Nov 24	5.0	7
Dec 24	3.0	4
Jan 25	4.3	4
Feb 25	—	0
Mar 25	—	0
Apr 25	4.4	7
May 25	4.0	2
Jun 25	1.0	3
Jul 25	4.2	5

Moov Electric reviews & trust report

Moov Electric has a positive customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 104 positive reviews

Top complaintsof 15 negative reviews

How it compares

Reviews

Customer reviews (121)

Great prices and helpful customer…

Absolute awful company it's now got to…

WORST CUSTOMER SERVICE EVER!!! BE WARNED

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About Moov Electric

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