Moov Electric is a UK-based company specializing in electric scooters and related services. The company offers a range of products from prominent brands such as Ducati, Jeep, Lamborghini, Aprilia, VR46, and Argento, catering to consumers seeking efficient and eco-friendly transportation options. Moov Electric aims to meet the needs of urban commuters and electric scooter enthusiasts by providing a reliable platform for purchasing scooters and essential spare parts. In addition to retailing electric scooters, Moov Electric facilitates warranty claims and repair services through partnerships with recognized manufacturers. Customers can access support for warranty claims and repairs via dedicated service channels, ensuring a streamlined process for maintenance and inquiries. With a focus on customer satisfaction, Moov Electric serves individuals looking for quality electric scooters and dependable after-sales support.
Moov Electric receives high praise for its fast delivery and quality service, with many customers expressing satisfaction with their scooters. Reviewers highlight the efficient customer support and the great prices offered, often noting that their scooters arrive on time and in good condition.
However, there are significant concerns regarding product reliability, as several customers report issues with faulty scooters, including malfunctioning motors and dead batteries upon arrival. Complaints about poor communication during the repair process also emerge, with some consumers feeling frustrated by delays and lack of updates. Despite these negative experiences, the majority of feedback remains positive, showcasing Moov Electric as a company that delivers well on service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 121 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 7 |
| Sep 24 | 3.6 | 8 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 5.0 | 7 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 4.3 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.4 | 7 |
| May 25 | 4.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 121 most recent reviews.
“Great Swift quality service”
“Horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | −14% | 121 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Moov Electric is #2 of 5 on overall rating in this group.
121 reviews of Moov Electric. Filter by what matters to you.
Original item appeared to be a repaired scooter not just a class d. It worked intermittently for about 50m then no more drive. Moov sent out a replacement at no cost as soon as the old one had been collected and received. My son is happy with the replacement and the only trouble with it was the charge socket is lose. I hope they can be more careful of what they send out in future.
I purchased a Jeep e-scooter at the end of May, and after just 30 days, it developed a fault. It’s now September, and despite two repair attempts, the e-scooter is still not working. To make matters worse, it was returned with a damaged display. When I sent it back for evaluation, I was given a quote to repair the display, along with a claim that 12 mph is the normal maximum speed for this model based on a comparison with another scooter at the repair center. Fortunately, I had taken pictures before sending it in, which clearly show that the display was undamaged and that the scooter’s max speed is 15 mph, as specified by all sellers and Jeep’s official mobility website. This has been an awful experience, and it seems the only way to get my money back is to take legal action. I strongly recommend avoiding any e-scooters from Jeep, Ducati, or other car and motorbike brands.
kept me informed on location of package
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What a great company ! I ordered Aprilia scooter for my son which was over half of the retail price. I was a little sceptical at first as to how cheap it was and wondered why. After a little research into the company I thought I could trust it so I ordered the scooter. The delivery was so fast. So much so I had to get then to drop it at the depot for me to collect as I never imagined it to come the very next day after I ordered it. The depot was 2 mins from my house so that also added to the ease of purchase. Took 2 mins to set the scooter up and get it moving. The quality of the build of great ,feels very sturdy and the acceleration is great to. My son is over the moon with it. Thanks again
Delivered in under 24h. Brilliant price & easy apple payment online. Although product untested, I’m sure my son will be extremely happy with his birthday present. Let’s hope the after care if needed is just as brilliant.
Excellent company, second to none service. Thank you.
Great quick delivery thanks
Very fast dispatch time, received item next day very well packaged.
To start with the delivery was excellent. Only took 2 days delivery to get to me in aberdeen it was also free! I had an issue with the new scooter though but the customer service to rectify the issue was fantastic!. It ended up being a faulty charger. they sent out a replacement without hesitation. I would definitely recommend this company!
Fast and good stuff. Got a nice cheap scooter
Quick turnaround and delivery, great after sale Support , good selection of scooters
No problems nor worries purchasing from this company. I had a query and it was answered swiftly, the item arrived, no delays and they were up to half the price of other internet suppliers, brilliant!!! I will look to purchase other items in the future from Moov Electric and highly recommend the business, based on my experience. TY Oh yeah, the Scooter is outstanding!!! MY daughter loves it!!!
I couldn’t really ride it the front tire was already abut flat when it came and then the front tire popped and I fell
I'm really chuffed with my scooter I'm that chuffed I'm thinking of upgrading
After a week a scooter faulted, staff particularly Rebecca from service was extremely polite and understanding and replaced the scooter the next day no problem. Would highly recommend.
Further to my last review from May, I can confirm I bought a scooter manufactured back in 2021 despite being brand new. As a result, the battery was faulty which meant I had to send it in for repair for a scooter that was used for less than 2 months (bought it at the end of March). It's been over a month and I still haven't got my scooter back. Moovelectric does not disclose the scooter's manufacturing date on purpose. They buy old products at a discounted price and they pretend to sell it on sale but in reality all what they are doing is buying products which are at least 3 yrs old!! My experience with this company has been awful. I would advise people to pay attention to this because they only offer a 15 day exchange policy for a brand new unit, after that, you have to liaise with the manufacturer's warranty which is painful. I completely regret buying from them!! I hope they go out of business for doing this to customers.
Great product and delivered on time.
Moov Electric is a UK-based company specializing in electric scooters and related services. The company offers a range of products from prominent brands such as Ducati, Jeep, Lamborghini, Aprilia, VR46, and Argento, catering to consumers seeking efficient and eco-friendly transportation options. Moov Electric aims to meet the needs of urban commuters and electric scooter enthusiasts by providing a reliable platform for purchasing scooters and essential spare parts. In addition to retailing electric scooters, Moov Electric facilitates warranty claims and repair services through partnerships with recognized manufacturers. Customers can access support for warranty claims and repairs via dedicated service channels, ensuring a streamlined process for maintenance and inquiries. With a focus on customer satisfaction, Moov Electric serves individuals looking for quality electric scooters and dependable after-sales support.
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