Amazing customer service
Amazing customer service

Moov Electric is a UK-based company specializing in electric scooters and related services. The company offers a range of products from prominent brands such as Ducati, Jeep, Lamborghini, Aprilia, VR46, and Argento, catering to consumers seeking efficient and eco-friendly transportation options. Moov Electric aims to meet the needs of urban commuters and electric scooter enthusiasts by providing a reliable platform for purchasing scooters and essential spare parts. In addition to retailing electric scooters, Moov Electric facilitates warranty claims and repair services through partnerships with recognized manufacturers. Customers can access support for warranty claims and repairs via dedicated service channels, ensuring a streamlined process for maintenance and inquiries. With a focus on customer satisfaction, Moov Electric serves individuals looking for quality electric scooters and dependable after-sales support.
Moov Electric receives high praise for its fast delivery and quality service, with many customers expressing satisfaction with their scooters. Reviewers highlight the efficient customer support and the great prices offered, often noting that their scooters arrive on time and in good condition.
However, there are significant concerns regarding product reliability, as several customers report issues with faulty scooters, including malfunctioning motors and dead batteries upon arrival. Complaints about poor communication during the repair process also emerge, with some consumers feeling frustrated by delays and lack of updates. Despite these negative experiences, the majority of feedback remains positive, showcasing Moov Electric as a company that delivers well on service and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 121 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 7 |
| Sep 24 | 3.6 | 8 |
| Oct 24 | 4.5 | 4 |
| Nov 24 | 5.0 | 7 |
| Dec 24 | 3.0 | 4 |
| Jan 25 | 4.3 | 4 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 4.4 | 7 |
| May 25 | 4.0 | 2 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 4.2 | 5 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 121 most recent reviews.
“Great Swift quality service”
“Horrible customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | −14% | 121 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Moov Electric is #2 of 5 on overall rating in this group.
121 reviews of Moov Electric. Filter by what matters to you.
Amazing customer service
Broken the parts of scooter
Very helpful and quick. Only thing I would say could do with a change is trying to call.
I gave 5* because I was kept informed about things and had no issues with my delivery
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i did not receive my order
Thank you for answering my call and quistions, everything was straight forward and as it should be, very helpfull and friendly person I spoke too and everything was perfect 100%, have recommended to friends
Had a problem with the scooter, Moov exchanged it within three days without any complaints. Nice company to do business with. Very friendly and accommodating.
Before I purchased off moov I looked at the reviews for the company as I've had a few encounters with other scooter companies . But nevertheless was still shocked when the company was really as good as the reviews suggested . Moov is without a shadow of a doubt the best company I have ever dealt with . They are knowledgable , understanding, truthful and totally reliable . I've never encountered customer service agents as polite, courteous and helpful as these I cannot recommend this company enough . I purchased an ls7+ off them and have never been happier .
Awesome customer service! Met us at their warehouse to view and try a few scooters which was much appreciated.
Excellent service. Highly recommended.
Great company to deal with. Any problems they sort out gaurenteed. Would definitely recommend.
I ordered the Aprilia ESR2. The first one wouldn't start, so I emailed them, and they replaced it with a new one the next day itself. I'm so happy about that. MOOV Electric is superb! Their delivery service is incredibly fast. Thank you.
Verry nice scooter I got
Fantastic company. Amazing service will use again
Excellent product, easy to use and commute.
Excellent service and product. Very pleased with Moov Electric. I have already recommended to friends.
Excellent customer service. Friendly professional service. Always available to answer any queries I had . Overall brilliant Would definitely recommend to family and friends
Quick service
Moov Electric is a UK-based company specializing in electric scooters and related services. The company offers a range of products from prominent brands such as Ducati, Jeep, Lamborghini, Aprilia, VR46, and Argento, catering to consumers seeking efficient and eco-friendly transportation options. Moov Electric aims to meet the needs of urban commuters and electric scooter enthusiasts by providing a reliable platform for purchasing scooters and essential spare parts. In addition to retailing electric scooters, Moov Electric facilitates warranty claims and repair services through partnerships with recognized manufacturers. Customers can access support for warranty claims and repairs via dedicated service channels, ensuring a streamlined process for maintenance and inquiries. With a focus on customer satisfaction, Moov Electric serves individuals looking for quality electric scooters and dependable after-sales support.
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