Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
I canceled and they still sent me another bottle and was told I can't get a refund now I'm stuck with products I don't use and $77 taken from me triple check if you try to cancel. This is my 2nd bottle .. Buyer Beware
RIP OFF- Smaller bottle, half the amount of product for the same price as 18 months ago. Why the huge (for the small tube) cardboard box WITHIN A CARDBOARD BOX- such wasteful packaging. More maddening is the amount of ointment- probably LESS THAN AN OUNCE, but they don’t put the weight on the packaging or ANYWHERE. So you can compare the 1.5 ounces they USED to ship. Have your doc write you a scrip for hydroquinone, add your own moisturizer, and you’re set. This is SO NOT WORTH IT and I’ll have to figure out how to stop them from shipping every month.
I have tried and tried to cancel my automatic reorder. It always runs me in circles. It is much to harsh for my skin. I need to cancel now. Very unnerving not to be able to speak to anyone
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
* you should be able to speak to a live agent!! I wasted so much time waiting for responses, w a simple question. Things got very complicated/ multiple emails! Customer service model sucks! Exchanging profits for quality customer srvce! Take money out of your IT Software money and take care of your clients!!!
They claim results as soon as 30 days. I purchased and used their spot treatment creams for 3 months with 0 improvement. Out of the thousands of women who’ve used this cream , I am one who had no results from multiple formulas ? There are women with fully blemished faces who are entirely clear after one month they claim though. My face just has two sun spots that bother me , and for the money I should have paid the few hundred bucks to laser treat instead.. They also do not allow you to discuss things with the doctor much. They don’t take any medical background like other online dermatologist do either. Research is key when we look into beauty but this website doesn’t allow for negative reviews. Hopefully others can find the mixed truthful ones.
I have not been using the product long enough to say I like it or not. It does not soak into my skin I feel it just sits on the top after 2 weeks no results as of yet but I’m giving it time as instructed. The doctor response has been timely but the email customer service response is terrible. I have asked 3 times about how much my next order will be and how to order manually and not auto refill and there has been no response.
Placed an order two weeks ago. Received an email that said product shipped. When searching by the tracking number, it’s still sitting at the post office! When I inquired basically a nicely worded “be patient”. Expensive product and they could do much better getting it to you after you pay nearly $100
They do not stand behind their product or customers. I have been a member about a year and have seen decent results, but twice product was defective, they wouldn't refund or exchange. Customer service is a bot, and they draw out the process and make excuses, when they actually respond. You'd think with all the money a customer spends, they would take care of you. Twice the product was turning yellow or brown and was like sandpaper. I plan to cancel and find other options. I'm also advising all my family and friends to do likewise - sure they won't even care.
This product has a lot of potential but you never know if you are going to get a good quality product or a bad batch. I’ve received about 10 products from them and 4 have been a bad formula. Oily, gritty, or slowly turning brown. Customer service will do NOTHING! I just want a replacement for the garbage you sent me. This stuff is $80 for 1oz of product. It’s great when it works. But I wonder where they are sourcing this stuff from.
I can't even rate the product because I haven't received it, yet, but I will say that this company is shady. They have you enter medical history and photos, and then charge you $20 for a dermatologist to review your purchased item and provide a prescription. This is all fine. But if that doctor recommends another product from Musely, you are then charged for ANOTHER doctor visit on that purchase... only to have the same doctor review another medical history and photos that are less than 24 hours apart. If a doctor recommends something, then you shouldn't be charged again to send photos and medical history since the doctor obviously reviewed those the first time before making the recommendation.
I have used their products now - and wasn’t impressed with the spot cream at all. I thought the first bottle of anti-aging cream was pretty good but the second one was terrible. It was as if it was old. It separated so was oily with chunks. Even when I requested a new bottle, they refused. They said instead they would give me a little off on next bottle. I’ve been waiting for the refill for over a week now. If the formula is the same-I will be canceling it all. Customer service has been downright terrible. There is no one to speak to. Very disappointed.
The spot free cream, all types did not work. The company says that there is a guarantee, however, the products exceeds the time frame for a guarantee as you have to give it time to work. In my case, I did not see results after 5 months and I have been using the spot creams for 11 mos and no results.
Subscriptions are pretty expensive, and the only way to take advantage of the money back guarantee is to keep up with their arbitrarily scheduled check-ins, which are VERY easy to miss unless you log in to the app every single day to check to see if there is one due. **In their reply below, they indicate that there are reminders for the e-nurse check-ins...there are NOT, there's only the option to set a reminder to apply the product. Other reviewers have said the same thing. So maybe only a certain version of the app has that capability, but mine did not** After three months of treatment, I haven't experienced the desired results, though others have. Not everything works for everybody, and unfortunately this didn't work for me.
It worked the first time but last two times it hasn’t really worked.
I have been using musely's spot cream for 40 days and used sunscreen multiple times a day. There have been little to no improvement in my spot corrections.
I’ve only been using the Spot Cream for a month & I don’t see a difference 😭 The day cream sunscreen is very greasy so it’s hard to wear with makeup & sometimes it pills up on my face.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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