Good products
Good products. Focus on customization.

Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Their products are really good the only problem I had was taking a picture for my checkups other than that I've had a good experience
I’m still using the pigment- reducing product for almost three months with some minimal results. Perhaps I should ask for a stronger prescription or be more patient.
It is good I used it for rosacea
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I have found Musley products to be superior!! I love them. My only caveat is that you need to be able to delay the next refill longer on some things without having to cancel. It doesn’t serve anyone purpose to cancel because you dont need the refill yet. Also you should be able to get any product without vitamin C.
I love the regiment, however I believe that Hydroquinone can be administered daily using the correct dosage at 2 to 3 percent. There would seem to be no need to go cold turkey for 2 months on your regiment. As an AA woman with melanin skin I find myself almost starting all over again. I have used hydroquinone 2% over the counter for many years with no problem.
So far so good and great costumer service
I really never do reviews, however after reading all the negative reviews i wanted to share my experience. I started using musley in late 2023 and i can honestly say that it improved my dark spots a lot. And the thing is i don’t use it every day. Had i used it daily i think what’s left of my spots which is very minimal would probably be gone. I have put my Rx on pause a couple of times because i had to much product that i had not used. I will say that i had one batch that did turn very watery at one point but i did finish using it. As of right now i have cxl my Rx but once i use up the rest of my product i will start it again because it really did work for me.I never experience a problem with my pause or cxl. In my view sometimes not everything works for everybody, just my take on it. Just like sometimes perfumes smell totally different on one person than another.
I don't know yet. I'm giving it the time they suggest (2 months) but I did want to dispute that you cannot cancel your refill. You have to do it yourself in the app - very easy to do. The app is helpful and the doc answers all my questions (though I suspect it's someone different each time - not the person in the photo. My main complaint is I find all the different treatments (and how they all need to be used differently on different parts of you) fairly annoying. I would love it if they made just one anti-aging cream that can be used on face and neck and arms and comes in a large enough amount to use it as such - not having to have 3 (or more) different products. But my skin "feels" good even if I don't see much change (yet). I'll give it the suggested time.
Musely gets you seen by a doctor quite fast. But once it's sent to the pharmacy it takes a while. Mine has been sitting at their pharmacy about 4 days. I haven't gotten to use the product yet, so I can't rate it.
This is an updated review- let me first say the customer service of this company is EXCELLENT. I had a problem with my order, but it was resolved promptly. I can recommend to anyone ordering, first put the item you wish to purchase in your cart BEFORE the photos/survey. What happened with me is I did the survey and submitted it and the 'doctor' recommended a completely different product than what I wanted and what would've treated my chief complaint (face). If you put the item you want in your cart, check out and then submit photos/survey you will get approved for the product you want, so for that reason, 4 stars. It should be clear in the beginning of the process to check the item you wish to purchase not have it left up to someone else to decide. Recommendations are fine, but the customer should be able to 'approve' the recommendations beforehand.
Product that truly works. Great price point. Excellent customer service.
The asigned dermatologist was very nice and helpful. The product I was perscribed is a real powerhouse. The product removed about 85% of the hyperpigmentation I had in three months. You have to use it consistantly in order to achieve results. The company sends out your perscription in a timely manor. I have recomended these companies products.
The dark spot formula dud work for me. In the first 60 days there was a dramatic improvement! My dark spots were lightend, giving me more confidence in my appearance.
I have seen a great improvement in my skin. I received numerous compliments. However my goal was to eliminate the dark spots on the side of my face. Those spots have lightened a lot but they are still visible. I am going to try the peel product next for the spots.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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