Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.9	544	100%	+1.5	● Low

2.9 / 5 overall

544 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 3.3▲ 1.5
12-month avg: 2.4
All-time: 2.9
Category avg: 4.4

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Quality	Service	Value	Trend	Reviews
MuselyThis company	2.9 out of 5 (fair)	100 out of 100	2.7 out of 5 (poor)	2.0 out of 5 (poor)	1.9 out of 5 (poor)	+56%	544
Amicafarmacia	1.1 out of 5 (poor)	100 out of 100	—	—	—	—	100
Dr. Max	1.8 out of 5 (poor)	100 out of 100	—	—	—	—	100
Webapoteket	4.8 out of 5 (good)	100 out of 100	—	5.0 out of 5 (good)	—	—	100
Rula	4.6 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.6 out of 5 (good)	2.6 out of 5 (poor)	—	1,000

Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).

real customer

1 review

Jul 30, 2025

Horrible Side Effects

I hesitated to write this review, but I feel obligated to share my experience for the sake of educating other potential customers. Please read carefully before purchasing. I ordered the Anti-Aging Cream on June 14, 2025, and received it on June 20, 2025. As this was my first experience with a tretinoin-based product, I followed the instructions provided by the Musely-assigned doctor, exactly as directed. I initially applied the cream only to my face and experienced no irritation or noticeable side effects. Before applying the product to my neck, I consulted the doctor and specifically asked if it was safe to do so. She confirmed that it was acceptable but cautioned that the skin on the neck is more sensitive. She advised me to dilute the cream with moisturizer, reduce the dosage, and limit application to two or three times per week. I followed these instructions precisely. Despite following these instructions, I soon began developing multiple small skin tags on my neck. Initially, I did not associate them with the cream. However, as the tags increased and eventually covered a SIGNIFICANT PORTION OF MY NECK, I became concerned about an underlying health issue and sought evaluation from a local dermatologist. I was shocked when the dermatologist confirmed that tretinoin use on the neck can commonly cause this reaction and stated that it should NEVER have been recommended for that area. At no point did the Musely doctor warn me about this specific side effect. Had I been informed that using the product on my neck could lead to the development of hundreds of skin tags, I would never have applied it there. This lack of disclosure is extremely concerning. Patients rely on doctors to provide essential warnings about potential risks—especially with dermatological treatments that directly affect one’s appearance. Musely also bears significant responsibility for ensuring that its affiliated doctors deliver complete and accurate guidance. What began as an effort to improve my skin has now turned into a deeply distressing situation. Removing the skin tags will require multiple laser treatments, costing thousands of dollars and carrying the additional risk of permanent pigmentation changes. Beyond the physical damage, the emotional toll of seeing my neck covered in hundreds of skin tags every day is profound and difficult to process. This experience has left me extremely disappointed and frustrated. It is unprofessional and irresponsible for a prescribing doctor to omit crucial risk information, and for the company to allow such oversights. I am sharing my honest experience to warn others.

Report

Month	Average	Reviews
Sep 24	2.3	10
Oct 24	1.2	10
Nov 24	1.9	9
Dec 24	1.0	11
Jan 25	1.9	19
Feb 25	1.7	17
Mar 25	1.6	36
Apr 25	2.5	17
May 25	1.5	26
Jun 25	1.9	14
Jul 25	1.6	21
Aug 25	4.1	72

Musely reviews & trust report

Musely has a mixed customer experience.

Best for

Watch out for

Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 222 positive reviews

Top complaintsof 245 negative reviews

How it compares

Reviews

Customer reviews (544)

Unhappy and broke

I stopped using b/c i could not speak…

Totally Disappointed

Alternatives to Musely

Amicafarmacia

Dr. Max

Webapoteket

Rula

Canada Pharmacy

Audien Hearing

The CrowdTrust Experience⭐

Did the membership

Do not buy!

Didn’t work for me as expected. Also amount lasted for 6 weeks in both occasions

Communication is terrible

I am feeling incredibly dissatisfied…

Very scam-like

Horrible Side Effects

Absolutely horrible to my appearance

The pumps don’t work!!!

WORST customer service!!!

I have two “The Spot Cream” bottles

Card charged 3 weeks ago but no product

If it would have allowed me to leave a…

They make it impossible to cancel

This place is a SCAM

Doesn’t work

Worst customer service ever

About Musely

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