Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
What I dislike is the small amount of product that you receive for such a high price. I truly believe that the customer is being taken advantage of because of their desperation for results. It also takes forever to gain points for discounts. Customers should not have to try to get other people to subscribe to you as an incentive for a discount. I wish that you could keep in mind that a lot of customers are on a fixed income.
Don’t feel i get the feed back needed. Back and forth on message isn’t helping bc it taking days to get straight what a single phone call could handle.
I had been using the private cream for almost 4 months. The amount is not enough for the zone to applie despite my efforts for the apropiate application method. My armpit are much better but the bikini area and inner thigs, have not charge at all
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
The facial hair cream seems like it's working but pump won't work on 2nd bottle and they won't send a replacement or refund. I have tried uploading video to show not working but it won't upload to the musely site. I don't like to complain but I won't be using any more products from them unless this is made right.
They are very responsive that is the good point. I used the product for about 4-5 months and honestly I did not see a difference in my skin.
Initially I raved about the company. But this is now my 3rd shipment of private cream that has something wrong with it, I emailed about the last bottle two times and got no response. I am assuming it’s not being mixed correctly because after 3-4 pumps I cannot get anymore out have to crack the bottles open and what’s left is very thick. Paying this much for something I should not be trying to scoop out what I can with a paper clip. I will be canceling before my next shipment.
Loved the products but they never seem to fully absorb and leave a sticky residue on your skin. After dealing with my hair sticking to my face and neck I resorted to a constant ponytail before giving up and cancelling. Love the products, they worked well, but couldn't stand the sticky residue and required ponytail to deal with it.
I am on using 4 different products, not sure if all is working. The spot cream shows a little visual improvement. My reason for the 2 star is because my spot cream ran out before time, I was using every other day for the first week and I still had to purchase early. I used one pump each time. I tried to contact someone and that seems impossible. I'm owed about a months worth of this cream that I would like to have being that I paid for it. I sent a message to the doctor about how long should I leave on the spot cream and he sent a message back saying I don't need to wash if off... however he sent me a message when I 1st ordered stating it's the nighttime formula. Before he answered that question he should have reviewed my individual plan. That was in professional and maybe could've did a lot of damage to my face if I went all day work a nighttime formula. Update - 5/5/2025 Musley has reached out to me and offered me a percentage off of my next product order. I was satisfied with the resolution for the issue, because I don't plan to continue to use 1 of the products.
I’m giving it 3 stars only because the product I ordered worked. I was using The Spot Cream. The shipping and receiving took about 4 days. Everything was good until I reordered my next prescription. My order was processed and shipped on the 02/24. I checked my tracking today(03/08) and it’s still in transit. Once the order has shipped, you can’t cancel it. I’ve never had to wait more than 4 days to receive my prescription. So this is kind of weird.
I used the dark spot cream and now my brown spots are bright red. They’re actually worse. Follow up. A “Dr” from Musely called me and told me that they can get worse before better. She advised I only use it once every ten days and flood on mineral sunscreen No changes to brown spots yet I have been using this product 3 1/2 months
I would recommend that you be cautious with the spot pill used for hyperpigmentation. I was taking this and on hormone replacement therapy and I ended up with a blood clot. A main ingredient in the spot pill is used to spot irregular bleeding, thus clotting the blood. I don't know if it had any impact on it but good info to know.
The products do work, and i'm grateful for a convenient way to access what would otherwise be a time-consuming and potentially costly solution for skincare & other health support products. Unfortunately, although the service says the medical team will respond to questions within one business day, in my experience since joining a year ago they take multiple weeks to respond, and then *only after* you reach out to the customer care team as well, to beg them to get a doc to reply. Additionally, while there is some flexibility with changing delivery timeframes on orders, they only allow you to postpone to a certain extent, and I now have over 6 months' worth of product sitting in my cabinet (the medicated face cream is too strong for my sensitive skin so per doc's recco I only take half the dose). I hope they'll implement some improvements in the near future as I otherwise appreciate their products.
The product is good, however they put you on an automatic two month refill. That’s too quick for me but there is no in between. I’ve been ordering from them for years, and just received a new bottle… I have old bottles I’ve used but never finished from last year. The amount of product is SO much less than what they used to give you it’s alarming! A bottle I’ve been using for 6 months now has more product left in it than the newest bottle I got. There is no amount on any of the labels but the weight difference is huge as I weighed it. The price is the same but I’d bet it’s almost half of what you used to get the difference is so significant. In response to their reply… then I got a VERY empty bottle bc it weighs significantly less than my two other used bottles from last year.
I wish I had looked up all the very disappointed customers reviews before I started buying from Musely. I have had many of the same problems with customer service that others have been experiencing. The app is not helpful and doesn’t work correctly. I received a couple of messages to review on enurse and when I click on the message there is nothing there but, “how may I help you” The enurse is an AI bot 🤖 that does not understand what a customer needs. Not having a customer service person to talk to is very frustrating. Had I known this I would not have ordered. The dermatologist that I am working with is very responsive so I have been texting with him. I did a full face peel and I am not at all pleased with the results. I have done at home peels that were about the same. No change in my Melasma on cheeks and nose so I decided to try the spot cream next to see if that is better. I now wish I had started with the spot cream first and would not have wasted my money on the peel that took all day with little to no results.
I ordered several products, spot cream, anti aging, neck, and eye serum. These products seem to be helping. Then I ordered the hair solution serum and hair vitamins. The serum is thick and greasy, makes my hair look like it’s been heavily coated with hair gel. My hair is very dry, so daily washing will ruin my hair. There is no option to return a product that you don’t like and the description does not describe the consistency of this product. There is no way to return unless I go through the enurse and wait 60 days. I’d like to order the body cream, but I guess you have to just go thru the motions and wait 60 days before they will refund.
Update: after seeing my reviews on here and BBB, they decided to issue to refund after telling me no multiple times through their customer service department. I increased my stars due to finally honoring their policy. I bought a Musely product. Unfortunately, their E-Nurse function in their app didn't work about half the time. I put in tickets complaining about it. I saw no results from the Musely skin care product (Melasma treatment). I let Musely know after 50 days that I wanted the 60 day money back guarantee. They told me I was ineligible due to not having 100% compliance with the E-Nurse function... despite the fact I attempted to and put in multiple tickets about it not working.
I ordered paid for and shared photos. NO PRODUCT DELIVERED. FEELS LIKE A SCAM. SO DISSAPOINTEF
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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