Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
I’m a new user of the anti aging cream. I’ve been using for 2weeks at 2 times a week and I noticed peeing which is normal and skin irritation/burning sensation. I don’t know if it is a normal occurrence but I don’t think I’ll continue to use it. I used aloe Vera plant for the burning and I moisturized mg face to help with peeling.
Musely should advise that when you are given a break from the Eraser Cream (and prescribed another cream to give your treatment area a break) that dark treated areas will return. You skin only look clear for 30-40 days then you are right back where you started in your treatment regiment. It's a vicious circle.
I'm about 45 days into the neck, spot and anti-aging treatments. So far I see very little change. I can't use the products every day because of too much irritation, but I am determined to continue for at least 3 months and hope for the best. It has been a bit difficult getting my doctor to answer.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
Been using the spot cream for 3 months and the Anti Aging cream for a month and a half and barely any results. Maybe very slight fading. Not sure why this isn't really working for me. I upped the amount of Hydroquinone a week ago so we'll see if that does anything. However, my skin does feel nice and smooth, so at least that's a plus.
I haven’t really had the need for customer services
I can't access my treatment page, so there is no way I can change the date of my prescription. It would be nice I could talk to some one . It's frustrating not knowing what to do. I was on auto refill.
My last prescription for the Spot Cream did not include the HQ ingredient and my melasma (dark areas and spots) has come back. I would prefer my prescription to include HQ even if it is a low dosage. I am in a high UV index climate (central/south Florida). I am also in menopause. Even though I am not in direct sunlight often, I can't completely avoid some direct UV exposure. The fall/winter seasons may lower the UV index but we are having warmer winters. Most fall/winter days have a higher degree of sunlight UV radiation in this region. The HQ is the magic ingredient that restores my skin to its original tone.
The doctor prescribe the original tropical formula. It work wonders. In the 3rd month my hair started to grow back. In a half year my hair was beautiful. And then they changed the formula. They did not make any note on it. I noticed in 2 months that my receiding hairline is coming back. I had no idea why. After extra 2 months when my hair went back to its terrible thinness, the doctor admitted the formula was changed for a stronger one. They took out finestrade and put dutesteride in it. I said it is not working for me. I am paying $70 a month for a treatment that does not work. I ask to I've me back the original formulavthat was working for me. They said that it is not available. So I cancel my treatment and went to another company who give me finestrade tropical treatment. My hair is growing again.
I have not seen much of a difference in my skin I keep hoping my melasma at least lightens and I thing it’s ridiculous that we have to keep paying for the dr . I see all the women skin that has drastically changed and mine has not . I don’t know what I’m doing different then anyone else but I’m going to keep using and keeping fingers crossed that the melasma lightens up at least enough whee I’m confident enough to at least walk around with less makeup
I’m on my second bottle and still no noticeable change with the dark spot. Will get one more bottle and if no improvement I will discontinue the subscription.
The website is not user friendly. they change my prescription and I didn't pay attention at the time of refill. they didn't give me any refun and charged extra 10$ doctor's fee to go back tomy orignal formula.
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
This profile hasn't been claimed by the business owner.
