Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
Musely is always such a great company to do business with. Their products are amazing and their customer service is always on top of everything. I've loved every product I've ordered from Musely, They are a bit more expensive than others but you always get what you pay for.
I really see results and that is why I love and continue using Musely. Especially the hair solution and the spot treatment to me they are the best I really love them
Customer service was helpful thank you
I have had amazing results with the rosacea treatment. I noticed a difference in two weeks. Very pleased with the product.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
I had a shipping issue and your customer service employee resolved it which was not expected and completely awesome. You really stand by your product and services which is rare these days. I wish I could remember her name but she was fast, efficient and resolved everything in a cheerful manner.
The modern hair growth formula is amazing. Has left my hair soft and my hair has stopped thinning growing back has been awesome.
easy to use website. received item quickly.
I really enjoy using dark spot remover it worked really good Thanks for everything
I’ve lived with Malasma almost my entire life; it wasn’t until now finding Musely and using it that I can see my entire face without ugly brow spots.
Musely has great products! They produced excellent results! The only bad thing I have to say about Musely is that it’s very difficult to get in touch with them without putting in a ticket. It is even difficult to find the place to put in a ticket and I have done it many times. If I want to change the subscription date, I can only go out to a certain date without contacting Musely through a ticket . No phone calls. It is a pain to get in touch with anybody right away. They need to make the contact process easier. The anti-aging is so good that it causes my skin peel off like I’ve had a chemical peel. So I have to push the date out on this product every subscription renewal. I can only tolerate it once every three days and I have to alternate to the Aging formula and the Cell Repair formula in between. I recently started using the under eye treatment and so far it is better than SkinMedica that I purchased at my doctor’s office.
After so many creams and dermatologist visits for my melasma, I finally found Musely and they treated my melasma in just a couple months. Hydroquinone didn't do to well for me and melasma didn't improve much. But when I took the Spot Pill and used the Tranex Acid/Azaleic Acid cream, my melasma went away almost completely in 2 months! I am so much happier with my face now. Don't waste your time elsewhere and try Musely first.
I should’ve subscribed years ago! My face has never recovered better and looks fabulous! That hair cream for keeping my hirustism at bay is phenomenal as well as the melasia cream lighting my dark spots on my cheeks from the sun in FL. Dr Cline understands my dermatology needs and easy to talk to and get a hold of
The products are amazing, and they really work
I love using Musely! Even more so now that I have a little more control on orders and shipments. The only thing I don’t like is that if we are not applicable to receive the % off, why do you keep sending use those emails? New clients only! SMH!
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
This profile hasn't been claimed by the business owner.
