Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
Musely receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the effectiveness of the products, particularly the repair cream and spot treatments, reporting significant improvements in skin conditions like melasma and dark spots.
Reviewers highlight the quality of the products and express satisfaction with the results, often noting that they have found success where other treatments failed. However, a substantial number of consumers voice frustration regarding customer service and the high prices relative to product quantity. Complaints about slow response times and difficulty navigating the website are common, with some feeling pressured by the company's policies. Overall, while Musely's products have garnered a loyal following, issues with customer service and pricing detract from the overall experience.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 544 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.3 | 10 |
| Oct 24 | 1.2 | 10 |
| Nov 24 | 1.9 | 9 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 1.9 | 19 |
| Feb 25 | 1.7 | 17 |
| Mar 25 | 1.6 | 36 |
| Apr 25 | 2.5 | 17 |
| May 25 | 1.5 | 26 |
| Jun 25 | 1.9 | 14 |
| Jul 25 | 1.6 | 21 |
| Aug 25 | 4.1 | 72 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Thanks for the great customer experience and high quality products”
“TERRIBLE customer service to say the least”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Quality | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 1.9 out of 5 (poor) | +56% | 544 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 |
Bottom line: Musely is #3 of 5 on overall rating in this group. On service, Webapoteket scores higher (5.0 vs 2.0).
500 reviews of Musely. Filter by what matters to you.
All I can say is that I can and will be a grateful customer for a very long time!! I used the eye serum, and the anti aging serum, and the results blew me away!! Then I added the spot cream and I look amazing compared to before!!! It worked as promised and I am so happy with the results!!!
Dr. Crute is patient and very knowledgeable and has guided me with what products will work best for me.
I love the quality of the Rx formulas, the ease of ordering and customer service has been outstanding!
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 49% are 1–2★.
When I tell you I tried everything. I mean everything! From creams, to doctor visits, chemical peels I mean everything. This product has changed my life! It works. I feel like I got my confidence back. I looked like I had a mustache and within a few weeks it was already getting lighter. Now it's almost gone. Not to mention I love the sunscreen. It goes under my makeup beautifully.
Been using for just over 3 weeks & -nothing- I've used (not products, peels, etc.) has ever worked as well as Musely. I am so happy! I saw hundreds of examples of successful before & afters, so I went in very hopeful. The Spot Cream has not disappointed. Feeling more confident every day!
I was able to avoid the waiting room at the dermatologist with a raging flare of rosacea. Having horrible acne-like lesions on your face in your 50's is seriously debilitating. My confidence, my ability to look people in the eye, was destroyed by my appearance. I sent photos to Musely and was prescribed a combination of topical treatments that have left my skin clear. It's been about 8 months and when I have a flare - which is exacerbated by seasonal allergies - it doesn't spread all over my face. I don't have anxiety about that anymore. A small flare is immediately cleared up. I don't have to worry about where it's going to spread to and how bad will it get and what scars will it leave. I think maybe being honest and transparent is the way to get the treatment that's right for you. To be fair, I haven't had to deal with customer service. I hope they fix that.
I have been using the Musely private cream (inner thighs & private area) for terrible melasma. It was horribly dark and embarrassing. Almost looked like a giant bruise on my inner thighs. I have been using it for about 3 months and would say it is 75% better. The darkness has faded substantially. Only downside is regardless of how large of an area you need to cover you get the same size bottle no matter what. I have been so happy with my experiance, I just ordered the cell repair serum. You will not be disappointed. Just be patient and follow the directions and it will work!
I haven’t had any issues with this company at all. I am using the estrogen age repair cream and its amazing for my skin! I have seen an extreme improvement!! I do use a retinol among others with this cream but overall i am gonna say its a 10 out of 10 and a huge part of skin care. There is way more in the bottle so you can put it on twice a day. The cream shows up just when it’s supposed to the company is reliable on the price is very reasonable. I’m extremely satisfied.!
I am surprised to see such low ratings. I have been using their peel, tretinoin, and melasma fading products for over five years. And yes the consults and products are pricey but worth every penny. The doctors ask thoughtful questions. Their app is very easy to use and customer service and doctors are quick to respond. I was not planning to write this review, but when I saw their low ratings I would not have felt right if I did not write my review of them. Give credit where credit is due. Their products are excellent.
Update 5/6/25 Per my review I have been contacted by a Musely support person and my situation was looked into and it was resolved and also a credit made to my account for the issues I had had. Additionally I was provided a phone number to call should I have any further issues. I want to love this company. At first things were great. Advice from the doctor was wonderful. Communication was wonderful from him. When I ran out of my Compounding cream sooner than my next order, I went ahead and purchased a refill and it seemed stuck in the Compounding stage forever. When I finally reached out to them to let them know, it's almost impossible to find a way to contact them. The only way I was able to contact was through email no phone numbers to talk to a live agent. The agent said they would look into what the problem was and get back with me as soon as they knew something. It took two days to even get that reply. Meanwhile, I've been without my spot cream for going on two weeks now it has supposedly gone to the Compounding stage and a shipping label has been created, but that is it. Support has not contacted me back to let me know of the progress like they promised. While I like the product, I don't know that I will continue because the customer service is terrible. Not being able to contact a live agent is not the kind of company I want to deal with.
I am in 4 treatment programs, Spot Cream, Neck Cream, Body Cream and Aging Repair Cream. I absolutely 100% highly recommend Musely. Although expensive, it is worth it. I had a dark spot (mustache) that is gone along with other dark spots on my face. Spot cream works. I love the Aging Repair cream and Neck cream because I see the difference in the texture of my skin. I just started body cream because I am a golfer, I am in the sun all the time and I am hoping to lessen the amount of wrinkles my skin will get if I protect it.
I’ve been using the anti-aging cream for a few months and definitely notice a positive result. When I first ordered it I only received the prescription with no lotion and wash. I did not realize that I was supposed to get a lotion and wash until I received my second order because my niece helped me set it up. When I contacted them via email and let them know they sent me the lotion and wash that I didn’t receive in my first order. I was able to pause my prescription when I took a small break with no problems. I ordered the neck cream and I think it was just too much while using the face cream so I cancelled that order without any issues. If you do take a break you need to let them know or they will send you the next refill. Overall I have had a good experience
I’m in my early 40s and it was time to get real with by skincare. I find Musely very easy to order from and very easy to cancel (if you don’t like a certain product) I’ve tried about 6 different products in their line. Favourites are the neck cream, anti ageing cream (evening, tretinoin) and aging repair cream (morning, estriol). When you first receive it it will feel like the bottle is very light but the amount of cream you need is very small (pea size) and this is enough, because it’s potent. These three I have kept with, others I tried I stopped. Same with everything in life that some things work better for some people than others but these three work for me! I haven’t had any issues with customer service so I’m a little confused by these reviews. I do wish it wasn’t so expensive and I do try and make it last longer.
I have had a good experience so far. I have had 3 orders come. I love the neck cream. It does make me peel but I notice a difference in a good way. I like the eye cream but it occasionally makes my eyes burn. I haven’t noticed much difference using the day cream but it is nice. I have put my account on hold and started it back up no problem as on now. Been using for about a year and a half.
I'm glad I blind ordered this before reading the reviews, because had I read these reviews I probably wouldn't have ordered. I start using The Spot cream in January and it's only March and my skin has done a 360. I can definitely see the difference in my dark spots on before and after pics.
I’ve been using Musely for about a year and a half and have melasma. I LOVE the spot cream and see a difference even after a week. Yes you peel and are gross for some days..but worth it. I use a big hat in real life so try to never get my face in the sun and also wear mineral sunblock. I highly recommend and can’t believe these posts. It’s not a scam. It’s a real company. Weird.
I love Musely products. I use anti-aging cream, spot cream, and aging repair cream. I am 67 years old. I no longer have age spots and my lines and wrinkles have softened. It is important to download their app. In the app you can get answers to your questions and well as cancel a prescription. It is important when using their products after 10 to 20 minutes to put a heavy cream like CeraVe. I highly recommend. Judy Rhein
Musely is a healthcare technology company that specializes in providing prescription skincare solutions through its platform, Musely FaceRx. The company offers personalized skincare regimens that are tailored to address a variety of skin concerns, such as acne, hyperpigmentation, and signs of aging. By utilizing telemedicine, Musely connects customers with licensed healthcare professionals who evaluate their skincare needs and prescribe appropriate treatments. Targeting individuals seeking effective and accessible skincare options, Musely aims to simplify the process of obtaining prescription skincare products. Customers can easily access the platform online at musely.com, where they can receive expert consultations and order customized prescriptions directly to their homes. Through its innovative approach, Musely seeks to empower consumers with effective skincare while ensuring that they receive professional guidance throughout their journey.
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