NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives. Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.
NXT Level Sports Nutrition receives mixed feedback from customers, with a notable divide between positive and negative experiences. Many reviewers appreciate the fast delivery, highlighting that their orders arrive promptly and without issues.
However, a significant number of consumers express frustration over order fulfillment, with complaints about missing items, delayed shipments, and lack of customer support. Several customers report that their packages never arrive, leading to feelings of distrust and disappointment. Additionally, some mention misleading promotional requirements that complicate the ordering process. While there are positive remarks about the quality of products, the overall sentiment is marred by the recurring issues with order management and customer service. As a result, the company struggles to maintain a consistently positive reputation.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 844 | 100% | +0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 2 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | 1.5 | 8 |
| Dec 24 | 1.0 | 11 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.2 | 6 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 1.0 | 8 |
| May 25 | 2.4 | 7 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very fast and good delivery”
“There is no direct way to contact customer support, and you don't receive any confirmation when you send a message vi...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Specialty Foods.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | 3.8 out of 5 (good) | +4% | 844 |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: NXT Level Sports Nutrition is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 2.5).
500 reviews of NXT Level Sports Nutrition. Filter by what matters to you.
I got an product that was already opened, the seal was broken. I tried to contact you but the contactform on the website does not work. Also sent a mail to the email adress that you communicate and no reponse. Order NXT00144650
Ik had op 1 april Whey Protein besteld via de website van Basic-Fit, keurig betaald met iDeal. Maar ik kreeg geen bevestigingsemail. Nu probeer ik de leverancier te contacten wat mij nog steeds niet is gelukt. Op hun site om een formulier in te vullen, het invullen lukt alleen het verzenden niet, ik krijg de hele dag al van "het verzenden lukt niet probeer opnieuw" en dat de hele dag al. Een telefoonnummer bestaat niet. Mijn bestelling is ook niet geleverd dus ik denk dat ik mijn geld kwijt ben.
Ordered 4 products on November 20 and received immediately a confirmation email. Until today April 3 nothing has been deliverd. I tried to contact them 4 times via their contact form with no response. Today the contact form is not even working. I'm sure they're selling goods products, but the service is the poorest I ever experienced.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 42% are 1–2★.
Vanille eiwit poeder open gemaakt, smaakte prima zeker door een shake! Na 1 maand exact is de smaak van de eiwit veranderd en smaakt het alsof het is gaan gisten in mijn shaker, dit kan niet de bedoeling zijn. ook als ik nu in de pot ruik, dan ruikt het heel anders dan de zoeten geur van in het begin.
Una estafa. Basic Fit te invita constantemente a comprar en Nxt Level y te ofrece descuentos. Sin embargo, al realizar el pedido (el cobro lo hace directamente Basic Fit) si el pedido no llega, Basic Fit se desentiende. Nxt Level no responde a los correos y su página de contacto no permite enviar mensajes, ya que siempre da error. En definitiva, una estafa en toda regla.
Una rotunda basura, estuve comprando con ellos unos productos y nunca llegó a mi posesión. Trato de comunicarme con ellos y nada, no se puede por el contacto de página, no hay telefono, no hay representante, no hay absolutamente nadie... El pedido está estacionado en correos y solo ellos pueden modificarlo. Un absurdo total esta empresa.
Muy mal servicio primero porque llevo un mes y medio esperando unos productos pensé que era algo serio porqoe la página llegó por medio del gimnasio basic fit y no solo otra forma de estafar la gente posible cuando yo hago mi pedido dice todo está disponible y envía hasta guía para hacer seguimiento y después me salga que lo producto no está disponible . Venga esta forma más elegante de robarle a la gente del gimnasio … uno hace reclamo en el gimnasio dice ellos no tiene nada que ver cuando ellos fueron enviaron su correo ofreciendo su servicio. No se lo recomiendo y lo peor siempre va Gimansio si le hace publicidad.
Commande NXT00126385 en attente depuis mi décembre Pas de réponses aux mails Une réponse ici, avec promesse de remboursement, sans rien depuis. Je vais poster partout gare à l’arnaque
Bestelling geweldig en snel, retourneren helaas niet. Bestellen gaat goed en de bestelling is snel ontvangen. Echter, als je een artikel retour stuurt duurt de verwerking hiervan lang en moet je dus zelf nog een mail naar de klantenservice sturen voor een terugbetaling. Ook moet je eerst mailen voor een retourlabel. Het retourproces is echt niet efficiënt en ik hoor niet zelf een mail te sturen voor een terugbetaling.
AVOID THIS COMPANY. I ordered a BCAA tub. When it arrived it was already opened with mould on the inside of tub. I sent 2 emails immediately asking for a refund or for a replacement but had no response. Absolutely ridiculous! Order #3268
No envían los pedidos y ahora me dicen que ya no existen, que NXT no existe. Muy mal NXT y Basic Fit
Très bonne expérience. Commande arrivée dans les temps et complète. Produits de très bonne qualité pour un tarif très abordable. A recommander
Livré à la mauvaise adresse, aucune réponse du service livraison. J'ai dû aller chercher moi-même à la mauvaise adresse mon colis. De plus le produit commandé whey isolate ne contient même pas les acides aminés décrit dans la composition lors de la commande. Proteines très dure à dissoudre laisse des grumeaux.
Krijg geen retourlabel. Had de lemon lime pre workout shots besteld met een tht datum van april 2025 maar kreeg een tht datum van januari 2025. Dus de website geeft aan dat je via het contactformulier een retourlabel kan aanvragen dus ik dat doen, krijg ik een delay of delivery email. Dus ik twijfel heb ik wel echt retour aangeklikt dus ik doe het nog een keer en weer zelfde email, dus ik nog een keer retour aangegeven en weer de zelfde email gekregen… dus daarna de optie ‘andere webshop vragen’ aangeklikt en weer voor een retour label gevraagd en daar kreeg ik geen antwoord op, dus nu heb 16 shots die in januari over de datum gaan terwijl ik ze alleen heb gekocht omdat de tht datum bij aankoop langer was. Verder klopte de tht datums van de brownie en peanut bars ook niet de brownie bars kwamen binnen met een kortere datum en de peanut bars met een langere datum dan aangegeven. 1 ding wat ik kan zeggen is dat de brownie flavour pocket protien bar lekker is en mijn vriend vind de dark chocolade peanut boost lekker
After waiting for 4 week no order shipped yet, same automatic email everytime.No way to get any response form them.Unprofessional service and pathetic Customer service.DO NOT ORDER FROM THEM.Looks like a amateurish company who can only take orders but can not deliver anything.NEVER AGAIN
NXT Level Sports Nutrition is a company dedicated to providing a wide range of sports nutrition products designed to support diverse fitness goals, including weight loss, muscle growth, improved endurance, and overall fitness. Their product lineup features items such as protein bars, including a vegan brownie option, which offers a balanced snack with 15 grams of plant-based protein per serving. The company emphasizes the importance of a varied and balanced diet in conjunction with their nutritional offerings to help customers achieve their individual fitness objectives. Targeting fitness enthusiasts of all levels, NXT Level Sports Nutrition caters to individuals regardless of their body type or frequency of gym visits. The company's commitment to quality is underscored by the scientific validation of their products, which are developed with the assistance of nutrition and physiology experts. Additionally, NXT Level provides useful tools such as calorie and protein calculators to educate consumers on how nutrition can aid in reaching their fitness goals.
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