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Résultat parfait - Ponctualité - Sourire et gentillesse

O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
O2 Care Services receives a mixed response from its customers, with a notable portion expressing dissatisfaction. Many reviewers highlight the positive attitude and professionalism of certain staff members, noting that some intervenants are friendly and attentive, leading to satisfactory service experiences.
However, a significant number of complaints focus on issues such as high fees for services, inconsistent quality, and frequent changes in personnel, which disrupt continuity and reliability. Customers report instances of poor communication regarding service cancellations and a lack of timely follow-up from the company. While some praise the punctuality and quality of specific interventions, others describe their experiences as disappointing, citing inadequate cleaning and unprofessional behavior from staff.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 1,002 | 100% | -2.9 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.8 | 6 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 4.4 | 179 |
| Dec 24 | 3.7 | 23 |
| Jan 25 | 1.6 | 7 |
| Feb 25 | 1.1 | 10 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 4.4 | 136 |
| May 25 | 4.0 | 54 |
| Jun 25 | 1.7 | 6 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Information en cas de modifications sur le planning”
“À fuir absolument”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.4 out of 5 (poor) | 3.2 out of 5 (fair) | +5% | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | 1.5 out of 5 (poor) | — | 1,000 |
Bottom line: O2 Care Services is #3 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 2.4).
500 reviews of O2 Care Services. Filter by what matters to you.
Information en cas de modifications sur le planning. Prise en compte des demandes. Grandes qualité de prestations.
Bonne prestations
Tout se passe bien
Quick answers to the questions people ask most.
O2 Care Services has received numerous reviews, both positive and negative, indicating a mix of customer experiences. While some customers report satisfactory services, others express dissatisfaction with the quality and consistency of the service.
O2 Care Services is not classified as a scam; however, customer feedback reveals concerns about service quality and reliability. Verified reviews indicate a pattern of issues with staffing and communication.
O2 Care Services primarily provides home cleaning and maintenance services. However, customer feedback suggests variability in service quality, with reports of inadequate performance from some staff.
Pricing for O2 Care Services appears to be around 190 € for four hours of cleaning, which some customers find steep considering the quality of service received. Customers have expressed concerns about hidden fees and lack of clarity in pricing.
Customers can reach out to O2 Care Services through their website or by phone for support. However, reviews indicate that responsiveness may vary, with some customers reporting delays in communication.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Bonne réactivité de O2 à mes demandes
Je suis satisfaite de la prestation, Fabiola prend des initiatives
Nous souhaitons exprimer toute notre reconnaissance envers Nathalie D, qui intervient chez nous dans le cadre de l’agence O2 de Rouen. C’est une professionnelle remarquable, d’une fiabilité et d’une rigueur exemplaires. Avec deux enfants en bas âge à la maison, son passage hebdomadaire est une véritable bouffée d’air. La maison est toujours impeccable, le travail est soigné, méthodique, réalisé avec un souci du détail qui force l’admiration. Nathalie est ponctuelle, discrète, organisée, et toujours souriante. Mais ce qui nous touche le plus, c’est sa capacité à s’adapter avec bienveillance à notre quotidien familial, sans jamais perturber le rythme des enfants. Elle sait trouver sa place avec naturel, et cela change tout. Un immense merci à Nathalie pour son sérieux, sa douceur et son professionnalisme sans faille. Nous avons une chance folle de l’avoir à nos côtés. Et bravo à l’agence O2 de Rouen pour avoir su recruter une intervenante aussi précieuse !
O2 est une entreprise très sérieuse. Les intervenants sont très professionnels et ponctuels. Il n'y a jamais eu une absence non remplacée. Le travail est très bien fait.
Je ne peux que me réjouir de mon intervenante, agréable, vaillante et efficace. En fait, mon souci est qu'elle veut tellement faire le maximum qu'elle ne se ménage pas. Or, ma précédente intervenante, elle aussi dynamique, a dû s'arrêter pour cause de maladie professionnelle. Il est indéniable que le travail d'aide ménagère est éprouvant ; les employeurs comme les clients doivent prendre en compte ce problème et ménager les salariées, afin de leur éviter de gros problèmes de santé.
Autant sur la partie administrative que sur la partie prestation à domicile très pro
Bénéficiant de la même aide-ménagère depuis plusieurs années, je suis très satisfaite de ses services.
La dame intervenante est très efficace avec toujours des bonnes initiatives.
Mon intervenante est une personne de confiance et très bienveillante
Le personnel est sérieux et viable, la prestation est très bien respectée.
Elle est bonne tout simplement parce que j'ai une bonne intervenante chez moi : Julie !
Fiabilité ; fidélisation de l'intervenante qui donne entière satisfaction, tant sur l'efficacité du travail que sur le plan comportemental et humain
Je suis en toute confiance avec O2 et l'intervenante qu'ils m'ont proposée. Les prestations sont de qualité.
O2 Care Services is a leading provider of at-home assistance services in France, operating since 1996. The company offers a wide range of personalized services including domestic cleaning, childcare, senior support, assistance for individuals with disabilities or temporary incapacities, gardening, and handyman services. With nearly 600 agencies across the country, O2 Care Services aims to cater to diverse customer needs, making it a convenient choice for families and individuals seeking reliable home assistance. Targeting various segments of the population, O2 Care Services serves families needing childcare and cleaning services, seniors requiring companionship and support, and individuals seeking help with daily tasks. The company also provides financial advantages, such as a 50% tax credit on eligible services, making them more accessible to a broader audience. Customers can easily obtain a free online quote and check service availability in over 14,000 municipalities throughout France, ensuring that assistance is just a step away.
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