I DIDNT BUY 3 AIR COOLERS AND THEY…
I DIDNT BUY 3 AIR COOLERS AND THEY CHARGED ME 104.85 POUNDS FOR SOMETHING I DIDNT ORDER
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
I DIDNT BUY 3 AIR COOLERS AND THEY CHARGED ME 104.85 POUNDS FOR SOMETHING I DIDNT ORDER
I saw an offer on Facebook for air coolers under the name Ozzi Cool selling 4 air coolers for £44. I thought it looked like a good deal So - I ordered 4 for £44. Once I had paid online and given my bank details, I then received an invoice for £175.96. I contacted my bank immediately and they say I have to wait for the order to go through before they can do anything. I am a pensioner and cannot afford all this. How can this company - Ozzi Home - conduct such scandalous business practice? I have emailed them demanding a refund immediately and to cancel my order. I will let you know what happens
Lucky to get one star. I emailed them the day the hearing aids arrived as they said 90 day return policy. Won't let me return them at all then offered a miserly £15 Avoid like the plague. They do not answer emails or honour their own offers. I didn't even know I was dealing with a company called Ozzie home. June July 2025
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
"90 Day Guarantee On All Orders" Don't believe it The advertising for the hearing aids stressed the 90 Day return policy but in reality they do not honor that. I was told an item can only be returned if it has been unopened. I found the hearing aids uncomfortable and not suitable. Interesting to note, the hearing aids were shipped from Vernon, CA but their return requirement provides an address in China. Caveat Emptor could not be more meaningful with this company. A response from JD @ Ozzi asked for order number and he said he would act on the issue. Here is the order # 67940 Shopify Order #67940 Thank you for your purchase!
Product not as advertised.Returning the products are almost impossible. I have to pay for return and customs fees!! I feel like I am getting the run around. I would not recommend Ozzi Home to anyone. On the return page I asked for a label. Never received and not talking about custom fees until one goes to guarantee is deceptive.
The Ozzi Cool Air Conditioner, for US$ 69.99, doesn't work at all. It is just an expensive fan that feels cool if you are sitting within one meter of the device (my cheap ordinary fan does the same thing). I have called and emailed and although they seem to want to help me, offering me a Neck Cooler, one that Amazon sells for about $29 Canadian on Amazon, I declined the offer, stating I wanted a return of my money. I explained to them that I did a number of experiments after buying two thermometers. One was putting a thermometer in the opposite corner of my living room and the other only about a meter directly in front of the device. The thermometer nearest the device, after about two hours, was only about 1 or 2 degrees Celsius cooler that the other thermometer. The other thermometer did not change its reading at all—staying at about 25 degrees Celsius. I also enclosed the two thermometers in emptied kitchen cupboards, one with the Ozzi Cool inside. Again, after about 2 hrs the temperatures were only about 2 degrees different—hardly the freezing temperatures that some “reviewers” gave on the advertising website. I also placed the device in a small bathroom and in my 4.5 meter RV, all having the same results. Eventually, though apologetic, they informed me via email that their return 60 day money back guarantee was only good if the unit was not removed from the original packaging. I have now informed them that I have contacted PayPal with the problem and Paypal has said they will investigate the sale.
I found this thieving company on Facebook. I decided to order a couple of their cooling fans but then thought against it, I closed the page. Having already entered my credit card details, They ran the order through anyway, despite having closed the web page entirely. My credit card was charged half an hour later, half an hour after that I emailed customer service. It took them a day and a half to get back to me saying that the order could not be stopped or canceled that it was already in the shipping process. That was about a week ago. Yesterday I got confirmation my package was on the way. They could have stopped it and charged back my credit card. Again, I never having finalized the deal. I've been in contact with Mastercard, they will get on the case and eventually get my money back from these thieves. Unfortunately, it will probably take about a month and a half to two months. Do not even go on this company's web page, they will rob you blind.
I have just received a pair of hearing aids and l have done everything that you recommend, like a few other reviews l have read they don't work they are a whistling sound continuous. I spent £86 pounds on these and as a pensioner l can ill afford that amount of money therefore l want an address where l can send them back for a refund. You can reach me on +447563247305 l look forward to hearing from you from richard green thankyou
Ich wollte eine Sache bestellen ohne meinem zutun habe ich auf einmal drei Sachen auf meine Rechnung. Dan noch ein Einzugsverfahren was ich nie mals zustimmen würde
My father ordered some hearing aids from this website.They are meant to be for anyone with mild to moderate hearing loss. They were terrible from the very beginning of trying them out. My father said they were making awful whistling noises of which no matter what he tried they couldn't be rectified. They are meant to have a 90 day return if not happy with them.This is not true! I emailed the company to explain what was wrong with them & asked for a refund.As all they did was to offer solutions as to how to make them work more efficiently,all of which my father had already tried. I emailed them again & they eventually offered a...wait for it...10 dollar refund!(£7.32 sterling).The actual cost of them was £70. I'm going to end this comment now with AVOID THIS COMPANY LIKE THE PLAGUE!
IT's looks as though i've been scammed as i've sent emails to follow my purchases and have had no reply unless I hear from you I will contact my lawyer and take whatever steps I need to fix the problem legally hopefully through Trust Pilot initially
I ordered a pair of hearing aids with there money back if not satisfied in 90 days. They are terrible hearing aids which make hearing more difficult not easier. The close up sounds are amplified to a point of hurting your ears while distant sounds are muffled and unhearable. They are uncomfortable and obtrusive not what I was expecting. I have complained about the quality etc and been offered a 30% refund and told that they do not accept opened products back! How on earth can one try a product without opening it especially hearing aids. I would be less angry if they looked good or fitted properly but they miss on that level too. DO NOT BUY THIS PRODUCT AND DO NOT TRUST THE ADVERT.
The web site is confusing I ordered 1 cooling fan and ended up with 4 on checkout tried to cancel the whole order 10 minutes later no response as of now tried email 4 times no response I will call bank now don’t use this company a scam
I ordered hearing aids that advertised 90 full refund. After one week I knew they wouldn’t work. All they did was make everything obnoxiously louder. No adjustments to group front or background noise. I requested a refund. They offered more items at a discount. I refused asking for a refund. They then said they only refund unused products! They gave me a $29 refund on a $120 purchase!! Do not buy from this company!!
I bought a pair of rechargeable hearing aids, taking their refund guarantee at face value. This guarantee stated try them for 90 days, if not satisfied we will refund every penny paid, no questions asked. I received them and tried them for almost 2 months. After 5 requests for a refund, they now tell me that it only applies to unopened and unused items. They have still not told me how I can try them without opening and using them! I have never come across such a deceitful and dishonest way of operating, and I would personally be ashamed to work for a Company that treats its customers with such disregard. Update Finally received full refund, but only after 6 emails, telling them what I thought of their business practices and this 1 star review (would have left zero stars but couldnt). They said I could also have a £50 store voucher if I either withdrew the review or changed it to 4 stars! Declined, of course.
This group of people are using a scam method that consist on the following: They create a website offering products that are sold by China sellers, but renaming them with their own brand. Then when you are in the process of buying they introduce a x3 or x6 amount of any product you choose, + force for a VIP membership on their page. Then through Shopify that is a legit company that intermediates between China manufacturers and final users they send you the products, and when you try to return the ones you do not want, they charge you again for the transport costs. It is a brilliant scam I have to admit as they take your money from two sides... And they have an IA answering any complains you do , or any mail you sent them , so they are able to keep an appeareance of a normal business.
I tried to buy one fan but it took me to another page and made me pay for 4. I can’t get refund. Please do not trust them or else you will end up loosing more money.
They charge me much more the price!! $59.99 they charge me $134.99
My dad ordered these against our recommendation. They are too cheap to be any good. When received they constantly whistled. We could hear the whistling across the room and no matter what we did the whistling did not stop. We tried to return them and it was a joke. They wanted pictures of everything and when we sent them they never responded again. They come from China and the shipping was $35 to send them back with no guarantee for a refund. My dad is basically out $100 for nothing. This company is a scam.
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Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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