Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	2.3	368	100%	+0.2	● Low

2.3 / 5 overall

368 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.7▲ 0.2
12-month avg: 2.3
All-time: 2.3
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Quality	Value	Delivery	Trend	Reviews
Ozzi HomeThis company	2.3 out of 5 (poor)	67 out of 100	2.3 out of 5 (poor)	1.7 out of 5 (poor)	2.1 out of 5 (poor)	+34%	368
Fantastic Services	4.8 out of 5 (good)	100 out of 100	4.3 out of 5 (good)	2.0 out of 5 (poor)	4.1 out of 5 (good)	—	1,809
My Home Move Conveyancing	4.7 out of 5 (good)	100 out of 100	—	3.9 out of 5 (good)	—	—	1,004
Klast Home	3.7 out of 5 (good)	100 out of 100	—	—	3.2 out of 5 (fair)	—	1,000
Ingrams Water & Air	4.6 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	4.4 out of 5 (good)	4.6 out of 5 (good)	—	1,000

Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).

anem

1 review

Jul 13, 2025

Featured

I DIDNT BUY 3 AIR COOLERS AND THEY…

I DIDNT BUY 3 AIR COOLERS AND THEY CHARGED ME 104.85 POUNDS FOR SOMETHING I DIDNT ORDER

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Digby Armstrong

1 review

Jul 13, 2025

Featured

"Excellent product

"Excellent product, competitively priced and responsive service"

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Joy Cansfield

1 review

Jul 12, 2025

Featured

I saw an offer on Facebook for air…

I saw an offer on Facebook for air coolers under the name Ozzi Cool selling 4 air coolers for £44. I thought it looked like a good deal So - I ordered 4 for £44. Once I had paid online and given my bank details, I then received an invoice for £175.96. I contacted my bank immediately and they say I have to wait for the order to go through before they can do anything. I am a pensioner and cannot afford all this. How can this company - Ozzi Home - conduct such scandalous business practice? I have emailed them demanding a refund immediately and to cancel my order. I will let you know what happens

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L Young

1 review

Jul 11, 2025

Featured

Lucky to get one star

Lucky to get one star. I emailed them the day the hearing aids arrived as they said 90 day return policy. Won't let me return them at all then offered a miserly £15 Avoid like the plague. They do not answer emails or honour their own offers. I didn't even know I was dealing with a company called Ozzie home. June July 2025

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Dorothy morrow

1 review

Jul 11, 2025

This Company cares about their Customers

Although in placing the order I made an error in quantity, The staff where kind enough to work with me until all was cleared up. This Company I know, care about their customers. I am still getting used to the product and I know I made a good choice on this purchase. Dorothy "

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Nico Díaz

1 review

Jul 11, 2025

Aparato portátil fácil de llevar

Pues es un aparato ligero fácil de llevar, tiene 3 velocidades de aire, y en principio, sale frío pero no para tardaría en enfriar la sala porque tiene la potencia adecuada para el tamaño que tiene.

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Jerry Hall

1 review

Jul 10, 2025

"90 Day Guarantee On All Orders" NOT

"90 Day Guarantee On All Orders" Don't believe it The advertising for the hearing aids stressed the 90 Day return policy but in reality they do not honor that. I was told an item can only be returned if it has been unopened. I found the hearing aids uncomfortable and not suitable. Interesting to note, the hearing aids were shipped from Vernon, CA but their return requirement provides an address in China. Caveat Emptor could not be more meaningful with this company. A response from JD @ Ozzi asked for order number and he said he would act on the issue. Here is the order # 67940 Shopify Order #67940 Thank you for your purchase!

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ShippingAddress

1 review

Jul 9, 2025

Product not as advertised.Returning the…

Product not as advertised.Returning the products are almost impossible. I have to pay for return and customs fees!! I feel like I am getting the run around. I would not recommend Ozzi Home to anyone. On the return page I asked for a label. Never received and not talking about custom fees until one goes to guarantee is deceptive.

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Russel Yeske

1 review

Jul 9, 2025

Ozzi Cool A/C a total scam

The Ozzi Cool Air Conditioner, for US$ 69.99, doesn't work at all. It is just an expensive fan that feels cool if you are sitting within one meter of the device (my cheap ordinary fan does the same thing). I have called and emailed and although they seem to want to help me, offering me a Neck Cooler, one that Amazon sells for about $29 Canadian on Amazon, I declined the offer, stating I wanted a return of my money. I explained to them that I did a number of experiments after buying two thermometers. One was putting a thermometer in the opposite corner of my living room and the other only about a meter directly in front of the device. The thermometer nearest the device, after about two hours, was only about 1 or 2 degrees Celsius cooler that the other thermometer. The other thermometer did not change its reading at all—staying at about 25 degrees Celsius. I also enclosed the two thermometers in emptied kitchen cupboards, one with the Ozzi Cool inside. Again, after about 2 hrs the temperatures were only about 2 degrees different—hardly the freezing temperatures that some “reviewers” gave on the advertising website. I also placed the device in a small bathroom and in my 4.5 meter RV, all having the same results. Eventually, though apologetic, they informed me via email that their return 60 day money back guarantee was only good if the unit was not removed from the original packaging. I have now informed them that I have contacted PayPal with the problem and Paypal has said they will investigate the sale.

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Michael Cianciotta

1 review

Jul 9, 2025

STAY AWAY!!!

I found this thieving company on Facebook. I decided to order a couple of their cooling fans but then thought against it, I closed the page. Having already entered my credit card details, They ran the order through anyway, despite having closed the web page entirely. My credit card was charged half an hour later, half an hour after that I emailed customer service. It took them a day and a half to get back to me saying that the order could not be stopped or canceled that it was already in the shipping process. That was about a week ago. Yesterday I got confirmation my package was on the way. They could have stopped it and charged back my credit card. Again, I never having finalized the deal. I've been in contact with Mastercard, they will get on the case and eventually get my money back from these thieves. Unfortunately, it will probably take about a month and a half to two months. Do not even go on this company's web page, they will rob you blind.

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Sonya Gerold

1 review

Jul 8, 2025

Lieferung und keine Bestellung und Verständnis und Gute Zusammenarbeit

Hab heute eine Lieferung bekommen die ich nicht bestellt habe, ueber Shopify, mir völlig unbekannt, alles zu DPD gebracht, die sollen es zurueck schicken 5 Sterne, war eine gute Zusammenarbeit und bin mit dem Ergebnis zufrieden. Es wurde auf meine Wünsche eingegangen und Verständnis gezeigt. Wunderbar, DANKE

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Len Eagles

1 review

Jul 8, 2025

Excellent customer service

Excellent customer service despite some warehousing issues that were fully sorted.

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Richard Green

1 review

Jul 7, 2025

hi the hearing aids i got l could not hear anything but a high screeching sound and they dont fit my ears l done everything the instructions say but they are noy for my ears l find them uncomfortable,

I have just received a pair of hearing aids and l have done everything that you recommend, like a few other reviews l have read they don't work they are a whistling sound continuous. I spent £86 pounds on these and as a pensioner l can ill afford that amount of money therefore l want an address where l can send them back for a refund. You can reach me on +447563247305 l look forward to hearing from you from richard green thankyou

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Gabriele David

1 review

Jul 6, 2025

GABRIELE David

Ich wollte eine Sache bestellen ohne meinem zutun habe ich auf einmal drei Sachen auf meine Rechnung. Dan noch ein Einzugsverfahren was ich nie mals zustimmen würde

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Christine

1 review

Jul 6, 2025

Delay on sending £159 refund

Delay on sending £159 refund. Finding all different reasons for the delay. Appearing very helpful but have found them at best inefficient but it looks as if I will not get my money back.

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Robin Filkins

1 review

Jul 6, 2025

Delivered quickly and was as described

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Jane Zimmerman

1 review

Jul 5, 2025

Impressed with the Quality

Ordering hearing aids online seemed a bit risky, but it has worked out well for me. The shipping and delivery was good and efficient, considering the source was in China/Hong Kong. The hearing aids are good quality and work beautifully.

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Roger Gossett

1 review

Jul 4, 2025

Great service

Accurate monitoring of dispatch and delivery.

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John Turner

1 review

Jul 4, 2025

Change your life now you will hear more clearly.

I am so pleased with my hearing aids. they have changed my life completely

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Michael Grogan

1 review

Jul 4, 2025

A great product!!

A great product.It works well and it's very easy to clean.I'm thinking back her

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Month	Average	Reviews
Aug 24	1.9	20
Sep 24	2.0	11
Oct 24	1.8	13
Nov 24	1.9	29
Dec 24	2.6	11
Jan 25	1.9	27
Feb 25	1.8	15
Mar 25	2.3	6
Apr 25	3.1	20
May 25	2.3	25
Jun 25	2.8	26
Jul 25	3.1	26

Ozzi Home reviews & trust report

Ozzi Home has a poor customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 117 positive reviews

Top complaintsof 238 negative reviews

How it compares

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