"Excellent product
"Excellent product, competitively priced and responsive service"
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
"Excellent product, competitively priced and responsive service"
Although in placing the order I made an error in quantity, The staff where kind enough to work with me until all was cleared up. This Company I know, care about their customers. I am still getting used to the product and I know I made a good choice on this purchase. Dorothy "
Hab heute eine Lieferung bekommen die ich nicht bestellt habe, ueber Shopify, mir völlig unbekannt, alles zu DPD gebracht, die sollen es zurueck schicken 5 Sterne, war eine gute Zusammenarbeit und bin mit dem Ergebnis zufrieden. Es wurde auf meine Wünsche eingegangen und Verständnis gezeigt. Wunderbar, DANKE
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Excellent customer service despite some warehousing issues that were fully sorted.
Delivered quickly and was as described
Ordering hearing aids online seemed a bit risky, but it has worked out well for me. The shipping and delivery was good and efficient, considering the source was in China/Hong Kong. The hearing aids are good quality and work beautifully.
Accurate monitoring of dispatch and delivery.
I am so pleased with my hearing aids. they have changed my life completely
A great product.It works well and it's very easy to clean.I'm thinking back her
5* both delivery and product. What it says on the packet is what you get
C'est un site avec des produits de très bonne qualité , et surtout , il y a des personnes d'une gentillesse extraordinaire, bienveillants et qui se donne bcp de mal pour aider , comprendre . De plus , ils sont très réactifs . Je les remercie très sincèrement de toute leur aide et compréhension. Si je devais acheter d'autres produits , je le ferai dans aucune hésitation. Ils méritent largement leur 5 étoiles .
This is a follow up review for this company after the brilliant customer service I received mentioned in the previous review. My order was for the hearing aids which were lost by Amazon after a failed attempt at delivery by them when I was abroad. Ozzi Home kindly resent another set which I have now received. They are for my husband and he has never used hearing aids before. To say they are very good is an understatement. They are excellent! He is amazed at the remarkable difference they are making to his hearing. I sent for these as the waiting time for the NHS is apparently about 10 months. I'm so glad I did! He is finding that he only needs to use one as his other ear is good. He would definitely recommend them. The price is amazing too!
I was ordering Better hearing- Hearing Aids online about end June, the web site kept asking for more money for extra features. Cost went from $159 to $715 I had the option to purchase these extra features or keep my purchase to the original $159 I was having problems contacting anyone in customer support, this made me a bit anxious about the purchase, so I decided to cancel my order, Customer support did contact me within an hour and I was given a full refund within 5 days. As my Order had already been processed and the goods had already been dispatched, I offered to return the goods when received but was told to keep the Hearing Aids and try them. To my surprise they were amazing, I had tried 2 other hearing aids previously over a number of years and found them very uncomfortable in my ears, these fitted perfectly, and the sound was crisp & Clear. I now watch TV at half the volume I did before and have no problems with group conversations in restaurants I have recommended these to all my friends Paul Agius 0418273294
Dubious and unethical sales process. Their TOS clearly stated that orders could only be cancelled before shipping but they ignored my cancellation request and shipped anyway 12 hours later. They con you into purchasing more units than you want with confusing and unethical checkout process then rob you without recourse. I have since been contacted by the company who explained that they were in the process of restructuring and overhauling their website with the intention of making the whole shopping experience smoother and less confusing for the end user. I shall add a couple of stars now, and wait for their promises to be realised. To date, their resolution service had exceeded expectations. Adding a star. The unit I originally wanted and ordered finally arrived, and actually performs better than expected. Be careful not to overfill as it may leak. Adding another star.
Just awaiting the product, a compact Ozzi Cool airco unit, to evaluate its capabilities. Having been initially unimpressed with the ordering process, which is a little confusing and so my advice is, 'patience is advised', I've had very good personal interaction with the company, thank you JD and the new owner, for your kind attention and excellent response on this, Excellent customer service. I look forward to receiving the Ozzi Cool.
J’ai reçu un produit qui ne correspondait à mes attentes et j’ai eu l’agreable surprise de leur intervention très rapide je reçois ce jour le remboursement bravo c'est rare merci
Today is June 16, 2025. My original review was 04/24/2025 which was responded to by JD on 05/05/2025. I had posted a "follow up" on June 16, 2025 that was not at all complimentary. I was under the mistaken impression that JD had not followed up as he had indicated on 05/05/2025. I searched around the response date and did find A COMPLETE AND TOTAL REFUND OF MY PURCHASE PRICE. This was missed by me because my bank card had been compromised. My new card had a different account number on it, I also searched both spam and my new/old emails, but I didn't find the email that he alluded to in his response 06/16/2025. I must say for honesty purposes that my spam cut off at 05/17/2025. I did review all reviews from present to my initial review of 05/05/2025 to find my Trust Pilot review. I CAN VERIFY THAT JD DID COME THROUGH WITH THE REFUNDS. I have changed my review dramatically. Also many of the reviews that I read about the Ozzie Mosquito Zappers. I think that I will buy one.
I would strongly avoid this company. Placed an order, realized that the order was requested twice. Attempted to cancel the order. Was unsuccessful. Did not realize that a recurring VIP membership was tied into my order. Attempted to cancel VIP membership and return product which is offered on their website. Company offered me 20% refund and I could keep the product. They kept 3 months of VIP membership dues despite having in writing that I wished to cancel prior to the first month. Update: Following the expression of my disappointment with Ozzie, I was contacted by a customer care specialist, "JD". He accepted responsibility for the poor handling of my case in all aspects. I was properly refunded the total amount I was out of pocket on all orders and VIP membership. Ideally, this should have occured long ago. Realizing that administrative changes and change of company policy can often be in a very dynamic state, I am grateful for a company that takes ownership of their shortcomings, addresses the problems, and seeks to prevent the mistakes from resurfacing. There is no better way to build a business then word of mouth from satisfied customers. I hope Ozzie continues to serve the public with honesty and integrity. KDW.
The friendly and helpful way in which the whole order was conducted. The whole episode was conducted in a very professional way with the customers outcome of the most importance. I would certainly recommend to others.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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