Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
Pues es un aparato ligero fácil de llevar, tiene 3 velocidades de aire, y en principio, sale frío pero no para tardaría en enfriar la sala porque tiene la potencia adecuada para el tamaño que tiene.
I ordered my hearing aids on Facebook June 5, 2025. I noticed that there was no order number on the receipt. I paid with Pay Pal. About two days later I received an email from "Frank" saying they had been shipped and gave me a tracking number starting with YT which I found is "YUN EXPRESS" and is not usable by me. They are supposed to come to me USPS. There is no phone number for the company. They collected their money from Pay Pal immediately. I will wait a while longer but I am getting concerned. OK it is now 6-17-25 and I have received a total refund to my Pay Pal account and updated USPS tracking information showing the product is now in this country and headed to my address, so I will update my star rating. I was told also to keep the product. So now we will see if the product is any good when it gets here. At least I thank them for the adjustments.
Ozzi Cool is surprisingly strong for such a small device. The noise is barely noticeable even at the highest setting. Totally recommend for office use!
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Ordered some hearing aids via Facebook, now having to apologise after leaving a scathing review about ozzi home on Trustpilot. Initially thought I'd been scammed, how very wrong! Ive been taken in by dodgy adverts on facebook before and thought it had happened again. HOWEVER, the hearing aids have arrived as ordered and they're brilliant. The description could be better as they' re actually rechargable as opposed to the messy battery type. Comes with a little charging port, also 3 different size in ear pieces. They have 4 different type of uses, eg conversation, but have only used that particular setting. The use of these has made such a massive difference to me when needing to use them. The best of it is the pair cost about just £70 having previously been TOTALLY RIPPED OFF by uk suppliers charging thousands!!!!! Have given 4 stars as its still early days but so far Im really pleased with the aids
My husband did not receive the correct model. He emailed the company asking to return it and has not heard anything from them. Very unhappy to be ignored! UPDATE:: Reached out to Ozzie Home asking for a refund. I am happy to say that this company gave us a full refund in a very short period of time. There was very helpful communication every day or so by a respectful and helpful representative. I am very pleased and would consider their products in the future! Thank you
I purchased a hearing aid, initially had some issues with customer service. Emailed their department and all issues were addressed immediately. Have no complaints. Thank you for your efficient service
I really like the Ozzi heat, it’s a fantastic product that I feel completely safe using, and it works just as promised. Highly recommend it for anyone looking for something reliable. ??
Chair is so solid quite heavy but expected as compact and solid. Not as comfortable as i thought but good for short times. Delivered in 11 days to uk ..very fast. Would I buy it again..yes for my needs as I live fulltime in van and need space. Otherwise I would choose other chair.. Maybe me as I'm 16/half stone so bit tight..
On April 19 2025 I attempted to purchase one opti fuel saver and was charged for additional items please contact me to rectify this issue
I placed an order but immediately cancelled it as they tried to get me to spend more than I was. I think they cal it “upselling” However I just been notified that they have cancelled everything and gave me a refund
Ozzihome appears in a complex network of businesses under the umbrella of WNW Group LLC, which also owns 'Premium Health' and 'Perf(ormance)Brands SP'. An order from Premium Health led to an unwanted 'VIP Club' membership at £29.99 per month, but the company has acted very quickly and sympathetically to respond and to refund my payments in full. Their communication is quick, personal and helpful, so good marks for that! Premium Health is clearly keen to establish a positive reputation for customer care.
I bought one item and got involuntarily enrolled in a payable VIP membership. Since I brought attention to my mistaken enrollment by this company, they apologized promptly and profusely. They refunded my enrollment fee, commenting they are in the midst of improving their communication and practices. I feel confident I can buy another of their unique and useful products again without this error recurring.
Thanks to jd for sorting out my issue promptly and arranging a refund back to my bank account also offered a 50$ voucher to say thank you. I would buy again but please read the website carefully before placing your order. The transaction info is - 2A8021387Y0900409. regards mr Barnett
This company does follow through on refunds promised to you. The product is unfortunately not as they falsely advertise! I promptly received a refund of 127usd for 3 of these heaters- which seriously will not heat an 800 sq ft room in minutes as they claim! I appreciate the refund.
Due to confusing checkout I ordered extra 3 heaters. After delivery I requested a refund and the customer service was very fast to respond. After apologising and explaining they are restructuring and reviewing their procedures I received a full refund in less than 1 week. I hope they are able to sort out their checkout procedures and wish them well with their restructuring. Thank you and good luck with your future business.
If I could find a way to give zero stars, I would. I wanted 3 heaters. I ended up with 9 as a result of the trickery/manipulation trying to complete the order. I never saw a total or a cart I could work with to remove items I didn't know I was getting. Then the total comes up at over $400. I emailed IMMEDIATELY requesting a cancel. Couldn't do that as the order was processed already, Sure it was. I had problems getting through because of undeliverable address. Then I get a 20% refund if I want to keep everything. I need 3 not 9. I have 2 order numbers one is 483575 for 6 heaters total at $254.90 I do not need those 6 heaters. The other order is 483589 for $145.94. Even though the reviews say they are unsafe and junk, I will pay for the last order as that is what I wanted originally. Also, I ordered 2 remotes which were not in the shipment. I am not willing to ship anything to China as that would cost more than the product. This company needs a US address to handle these situations, OH well, I would say don't use Ozzi Mozzie unless you into self-flagellation. I WOULD LIKE TO EDIT MY REVIEW TO REFLECT A MUCH BETTER RESPONSE FROM OZZI MOZZIE. A gentleman (JD) has gotten involved to TOTALLY rectify my order problems. He really has gone overboard to make sure i am satisfied. I don't feel it would be appropriate to discuss his terms with my situation. I believe he and his team are truly working on making their business ordering process more user friendly. I have updated my review to now more accurately reflect the final outcome. Thank you JD
I tried to order the heaters online. The payment didn’t go through (very clear error message on the website) so I tried again, with the same results. So I gave up. I found the heaters for a quarter of the price somewhere else and ordered them. They arrived the next day. But I also then received emails from Ozzie saying both orders were confirmed. Within minutes I contacted them to say that the orders hadn’t been placed and need to be cancelled and refunded. I was told cancellations aren’t allowed. I insisted on a refund and I was offered increasingly high discounts to try to persuade me not to cancel - up to 50%. I said no to it all as the orders shouldn’t have been placed / their own website told me they weren’t successful. A month later nothing has arrived and I still have no refund, or explanation of how to return (when they eventually arrived I guess) or refund. I will be exploring legal action and involving my bank to recover this money that was taken fraudulently. Update : I have provided my details. I have also, finally, been given a return form - stating I must pay for shipping them back, to China, myself. This is unacceptable. Update : Ozzie have now said I can keep the heaters, that finally arrived, for free and have refunded the full amount. They have also offered me £50 credit with them if I upgrade my review to four stars - I have not accepted the credit but will change to four stars so more people see this review.
Ordered one, then charged for another 3 immediately which I hadn't. Apparently I had to press a button to not have the other three which they claimed is up selling. I have reported it to paypal to get my money back. Following communication with the company they have refunded the 3 units I did not knowingly order, and as a goodwill gesture have refunded the one I did order because of the issue. I understand they are reviewing the ordering process.
I ordered 3 heaters but to get to the checkout to pay you have negotiate upselling and by the time I got to the checkout my order hadn’t updated. Instead of £74,99 they took an extra 2 payments! Altogether they took £246 and sent me 9 heaters even though I tried to xancelteithin minutes I was told it was too late! It will cost me £98 to return them to China! They offered me 50% refund and keep the heaters but if they’re illegal in the UK then they’ll be no use. How dare they take two more payments from my account and send heaters I didn’t order, and are of no use in UK. I’m a pensioner and simply cannot afford to lose that money Edit….after reaching out to JD at Ozzi mozzie.com.au, I have received a full refund so it’s a satisfactory resolution. He was very quick to deal with the problem and I did not have to return the goods I’d supposedly ordered. Bit of a stressful time but I’m happy it’s now been resolved so I have now given them 4 stars for dealing with my problem so quickly
Since writing my review, my personal issue has been resolved. I have been told the company are now 'carefully reevaluating our procedures, including our order checkout process and customer service handling' I will try to check the website soon and see if the site is more transparent. The website is designed to be confusing. I wanted to order 3 units and a remote control. Every subsequent page tried to upsell. While I thought I was declining each offer, after I paid, I discovered I had added 3 more units. At no time throughout the process, INCLUDING when the order is finally made, was the basket payment updated. I have emailed for a refund on the excess. Let's see if they do just that.
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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