Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
Ozzi Home receives a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the quality of products and commend the responsive customer service, many others report serious issues with orders and refunds.
Complaints frequently highlight problems such as being charged for items not ordered, difficulties in returning products, and delays in receiving refunds. Customers mention that the advertised 90-day return policy is not honored, leading to frustration. Despite a few positive experiences regarding product quality and efficient delivery, the overwhelming sentiment reflects a lack of trust in the company's practices. Overall, the sentiment leans negative, with many urging potential buyers to proceed with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.3 | 368 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.9 | 20 |
| Sep 24 | 2.0 | 11 |
| Oct 24 | 1.8 | 13 |
| Nov 24 | 1.9 | 29 |
| Dec 24 | 2.6 | 11 |
| Jan 25 | 1.9 | 27 |
| Feb 25 | 1.8 | 15 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 3.1 | 20 |
| May 25 | 2.3 | 25 |
| Jun 25 | 2.8 | 26 |
| Jul 25 | 3.1 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 368 most recent reviews.
“"Excellent product, competitively priced and responsive service"”
“I have emailed them demanding a refund immediately and to cancel my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Quality | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.7 out of 5 (poor) | 2.1 out of 5 (poor) | +34% | 368 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | — | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Ozzi Home is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 1.7).
368 reviews of Ozzi Home. Filter by what matters to you.
It works well, but it's not sso quiet as it's advertised. The adverts say that it's silent, , , , however, it hums like a swarm of 🐝 bees 🐝 🐝 🐝 🐝 . Whether or not it's purifying the air, I don't know. But it definitely DOSE COOL the room down nicely. Because of the noise from the fan i only give it 2 stars 🌟.
The hearing aids I ordered did not meet my needs so I requested return information and this is what I got: "Return items must be in their original packaging. We cannot accept returns for items that have been opened or are no longer sealed. To proceed with a return for a refund, please submit a photo of the sealed product to our support team". Additional Note: All returns will be sent to our central warehouse in Asia at the customer's expense, including customs fees. How was i supposed to see if the product fit my needs unless I opened the package and tested them? Their return policy is ludicrous and ridiculous! I will never order anything else from this company again!!! P.S. website stating this policy has been deleted! I wonder why? I was also told that any refund would take 15 to 20 days to process. A refund should not take any more then a week.
Mostly don’t like the fit. I’m using the smallest size tip and I’m afraid there going to fall out. I have bin wearing hearing aids for mor than 10 years. I spent way too much at the time. Noise cancelation or removing background noise was my goal. But if they don’t fit well I become more self conscious. For this reason I would like to return them. Please explain how. There all together and ready for shipping. Please respond ,respectfully Tony Coppola 215-768-7577 call or text. In this past week I have had a conversation with OzzieHome and a more than satisfactory decision was reached. My opinion of the company’s integrity has greatly improved. Thank you.
Quick answers to the questions people ask most.
Ozzi Home offers home improvement and maintenance services. Please contact us directly for specific details about our current service offerings and availability in your area.
Our business hours may vary by location and service type. Please call our main office or check our website for current operating hours and scheduling availability.
You can reach us through our website contact form, by phone, or by email. Our contact information is available on our official website and business listings.
Many home service companies offer estimates or consultations. Please contact us directly to discuss your project needs and learn about our estimate process.
Our service area may be limited to specific regions or cities. Contact our office to confirm whether we provide services in your location.
Professional home service providers typically carry appropriate licensing and insurance. Please ask us directly about our credentials and insurance coverage for your peace of mind.
Scheduling requirements can vary based on the type of service and our current workload. We recommend contacting us as early as possible to discuss your timeline and availability.
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Polarized pattern: few middle ratings. 32% of recent reviews are 4–5★ and 65% are 1–2★.
Ad for hearing aids- using different name though. Yes sounded great. Agreed to purchase . But then there were upgrades. Many of them from $15.00 - $29.99. Better battery. , better hearing aids don’t need to remove them to alter the volume. Cheaper ones you do . A whole heap more upgrades. They will be over $2000.00 , grab them now for $408.91. So initially my bank stopped the payment and messaged me asking if legit. I said yes- but missed the company name Ozzi mozzie . If I had seen that the answer would have been no. So ban was lifted . By this time I had opted for the dearer ones plus better battery and something else. So I get charged for the cheaper and dearer ones. A message on invoice said if you think you have been wrongly charged, message us on …… of course email given didn’t work. So I googled contact details . Emailed them but no response. Looks like a repeat of a year or so ago again.,I really thought they were genuine when they said there was a new owner snd things would improve. No they are the same old company that ignores customers after ripping them off. My advice- buy nothing from them as all they do is cause heartache.
Credit card declined. Card was charged though then it did not go through. I then was charged for product I ordered by another company Livion. I am in the process of trying to stop or reverse payment. It is very difficult to contact them when there is no contact info in emails. They advised my order was confirmed then a later email said I didn't complete my purchase
I just got my product and am going to try it tonight. However ,another reviewer said he was automatically enrolled in their VIP club and they were taking money out of his account without his knowledge. I DO NOT WANT THIS EITHER! DO NOT ENROLL ME AND DO NOT TRY TO TAKE ANY MONEY OUT OF MY ACCOUNT,! Ronnie May and Julie Wian
Not as they seem Edit; Customer service via email has been great in refunding me my items after explaining my issues I've had with the checkout process and the fact it hasn't cooled down my spade. I'd still provide a 2 star review because the product itself didn't do what I'd hoped. However Customer Service was very helpful I am currently living Western Sydney, with coming into summer not yet even hit summer. We have already had two 40 degree days. I am in a town house with all bedrooms upstairs. This meaning that it is extremely hot all through the night, after all day heating. I have had a similar experience as I have now found as other users in ending up with a considerable amount more units then originally intended with a additional charge plus being added to the VIP customer subscription I couldn't afford. I found myself panicking when the mobile number provided wasn't answering at all, although thankfully I had them respond via email helpful enough with my circumstances and offered a 30% refund with the intent of keeping the units. So for this I have provided a 2 star review. I had been searching and searching for something Australian, as I did not want to buy something overseas and end up it not being what I thought. This company advises a Sydney science teacher designed these units to support hot class rooms and reviews on the site suggested they cool really hot rooms. It suggested 1 unit would support a 215m2 room. I was using 2 in a 9m2 room and it still wasn't cooling enough for a comfortable sleep. I have now reached out to the company advising I want to return all 4 units for the remaining cost refunded 70% due to already receiving a 30% refund. I have provided my concerns and issues and waiting a response on how to return them back for the remaining refund to then hopefully be able afford something in store and I can physically see its use and function.
[Update: our refund (see below) is now in our bank account, so the company honoured their promise to refund.] We experienced what we feel was a deceitful ordering process, that tricked us into getting 6 units by pushing lots of promos at us while ordering, without giving the chance to review our order before finalising it. Then, as we tried to cancel it, we saw we had been charged in US$, so the cost was far more than we expected. We immediately tried to cancel via email, but got a reply saying they “ship within an hour” and so can’t cancel it. This is even though they reply to online reviews saying they will cancel, and saying in their ad there is no obligation 90 day trial, fully refundable. However, when we put an earlier version of this review on Trustpilot, titled SCAM, and asking "Let’s see if they do cancel ours and refund. So Frank, our Order # is 399839", we got a great response, with promises and notifications of full refund and "keep the units", so we don't have the hassle of returning them. They also offered a $50 credit if we would change our review to 4 star! So we've balanced out our 1 star experience in ordering, plus the hassle of the follow-up dealings with this company, with our 5-star experience of full refund, but we don't want others to go through this hassle, so we'll leave it at 2 star. We can't yet tell you if the units are any good, and our refund is not yet in our bank account. So our advice is to be very careful when ordering from this company, complain on Trustpilot if you're not happy, don't trust any 4 star reviews, and unsubscibe from their emails (we were getting 3 a day trying to sell us stuff).
I received this product this week and found it’s performance to be completely nowhere near its advertised capabilities, the reviews written to sell this product must have been written by the company itself and not by genuine purchasers, I HAVE NOW found out that it fails Australian standards and should be banned from purchase, it really is a cheap Chinese product, I am considering asking for a refund if I can find out HOW?
Very poor experience! My mother bought 3 and ended up having 5 delivered and bring charged for them plus a yearly extended warranty?! Very expensive for cheaply made unsafe heaters. The heaters are faulty and fall out of the socket all the time, and now I read they are banned in the UK for being unsafe? We have tried to return them but they are not responding to emails. Avoid at all costs! EDIT: I haven't received any message from trust pilot. EDIT 2: still no response from the seller here. They reported this post for being offensively derogatory but it passed review by TrustPilot (thankyou!) Please don't buy this product. The answers they provide here are obviously just delay tactics. EDIT 3: Ozzi Home have offered a 50% refund with no return of items or a 100% refund with returns. We opted for the 50% to avoid the hassle of returning 6(!) heaters. I'm upgrading to 2 stars due to this. I recommend buying from this company with caution.
Faulty heater. I bought 1 Ozzi heater and it took 10 days to arrive. My second week of usage and there it a very loud noise when I turn it on. It's like the fan is going to fly off. It is not a quiet heater as claimed. It's about as noisy as my heat pump. But this very loud noise that it now makes on turn it on is a concern. After the second or third time turning it on and off, it will run without that loud starting noise. I feel that I have a faulty heater. Hi Joy My Invoice number is 02406NZYJ8YNM I purchased the Ozzi heater on June 12th. I could not find an order number on my receipt. I email the supplier's Invoice and they requested videos of the noise. I sent 2 emails, one contains 2 videos and the other email had 1 video of the loud noise. I was to hear back within 24h. There has been no follow-up. I used my name Dennie Blair to place my order on the New Zealand site called Heatly. They sent the invoice with that long number and letters. Dated 22 June. I trust this helps .kind regards Dennie Blair
I used the product and it has not the way the video said it would work . I spent 200 dollars on this and it didn't work.
I wanted to ordered 1 thing I got 4 and 120 later every time I tried to contact them no response until my order had arrived but doesn't say anything about how to use and plus it said online use on animals it says spray on furniture but nothing about animals I don't know if I even want to use it
purchased it, haven't received them, but MOST sites that show their "reviews" actually let you click in and VIEW the reviews. These people don't. There's a counter letting you know you have to hurry and get the purchase done within a few minutes, BUT you have to leave the site to find a place that actually lets you view reviews. THEN once you've thought you've purchased, oh no, you're not free yet, it's breathless, hurry, hurry, hurry we've got this deal for you, then another and another and another, are you sure, you don't want to save money and you want to pay full price later (I HATE those types of mind games) and on and on. THEN finally it lets you go and you can get out of it. Hope I finally got it in soon enough to get the original deal I was trying to get done. These things had better work!!! OH--AND they don't email a receipt right away either, if I ever get one, just some letter from someone there, wanting you to "keep in touch",so you'd better screenshot it!
We accept various payment methods for customer convenience. Please inquire about accepted payment options when you contact us about your project.
Many professional service providers offer warranties or guarantees on their work. Please ask us about any warranties or service guarantees that may apply to your specific project.
Emergency service availability depends on the nature of the issue and our current capacity. Contact us immediately if you have an urgent home repair need to discuss available options.
Customer references and reviews can help you make informed decisions about our services. Please ask us about references or check online review platforms for customer feedback.
Preparation requirements vary depending on the type of service being performed. We will provide specific preparation instructions when we schedule your appointment to ensure everything goes smoothly.
Ozzi Home is an online platform dedicated to providing consumers with reliable reviews and insights on home-related products and services. The company operates within the home improvement sector, helping homeowners make informed decisions by aggregating customer feedback and ratings. By serving as a trusted review platform, Ozzi Home enables users to navigate the vast array of options available in the market, from furniture and appliances to home renovation services. Targeting homeowners and renters alike, Ozzi Home aims to enhance the shopping experience by simplifying the research process. Customers can explore a wide range of products and services, read authentic reviews from other consumers, and share their own experiences. The platform's user-friendly interface ensures that users can easily find the information they need to make confident purchasing choices in the home improvement category.
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