Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
Pet Supplies Plus receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the variety of supplies and the helpfulness of staff like Jacqui, many others report serious issues.
Complaints frequently highlight poor customer service, with instances of rude employees and unresponsive management. Customers also express frustration over online orders, citing problems with delivery and incorrect items received. Additionally, there are concerns about the health of animals sold in-store, with reports of sick fish and ferrets. Despite a few positive experiences, the overall sentiment leans heavily negative, reflecting a troubling trend in customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.4, CrowdTrust 1.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 97% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.3 | 3 |
| Feb 25 | 1.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.4 | 5 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 3.7 | 3 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 1.0 | 2 |
| Nov 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd”
“I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.6 out of 5 (poor) | −31% | 62 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Pet Supplies Plus is #5 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 1.6).
68 reviews of Pet Supplies Plus. Filter by what matters to you.
We love this chain of pet supply stores. We have one locally in Ohio that we frequent. The staff is friendly; there are always quality items on sale. We've had a great experience with this chain of stores nationwide.
Rewards program is a scam! You cannot redeem points. There are no instructions that work. No one at the store can help because they didn't join the program due to complexity. All they want is to collect your email address to track you!
Quick answers to the questions people ask most.
Most Pet Supplies Plus locations are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check with your local store for specific hours.
Yes, many Pet Supplies Plus locations offer full-service grooming including baths, haircuts, nail trims, and ear cleaning. Services and availability may vary by location, so contact your local store to schedule an appointment.
Pet Supplies Plus accepts returns within 60 days of purchase with a receipt for a full refund. Items must be in original condition and packaging, and live animals have specific return policies that vary by location.
Yes, Pet Supplies Plus typically carries live animals including fish, birds, small animals like hamsters and guinea pigs, and reptiles. Availability varies by location, and some stores may have adoption events for cats and dogs.
Yes, Pet Supplies Plus offers a free loyalty program called the Preferred Pet Club. Members receive exclusive discounts, special offers, and earn points on purchases that can be redeemed for rewards.
Yes, Pet Supplies Plus offers online ordering with curbside pickup and buy online, pick up in store options. You can place orders through their website or mobile app and select your preferred pickup method.
Pet Supplies Plus carries a wide variety of pet food brands including premium, natural, and specialty diet options for dogs, cats, birds, fish, and small animals. Popular brands include Blue Buffalo, Hill's, Purina, and their own private label products.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 3% | — | ● Not enough data |
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 66% are 1–2★.
Some Pet Supplies Plus locations host visiting veterinarians or have in-store vet clinics that offer basic services like vaccinations and wellness exams. Services vary by location, so check with your local store for availability and scheduling.
You can find your nearest Pet Supplies Plus store by using the store locator on their website or mobile app. Simply enter your zip code or city to view nearby locations, contact information, and specific store services.
Pet Supplies Plus offers competitive pricing and may price match certain competitors on identical items. Price matching policies may vary by location and require proof of competitor pricing, so contact your local store for specific details.
Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
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