Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
Pet Supplies Plus receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the variety of supplies and the helpfulness of staff like Jacqui, many others report serious issues.
Complaints frequently highlight poor customer service, with instances of rude employees and unresponsive management. Customers also express frustration over online orders, citing problems with delivery and incorrect items received. Additionally, there are concerns about the health of animals sold in-store, with reports of sick fish and ferrets. Despite a few positive experiences, the overall sentiment leans heavily negative, reflecting a troubling trend in customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.4, CrowdTrust 1.0. Trustpilot carries the most weight (97% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.4 | 60 | 97% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 3.3 | 3 |
| Feb 25 | 1.3 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 2.4 | 5 |
| Jun 25 | 1.0 | 4 |
| Jul 25 | 3.7 | 3 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | 1.0 | 2 |
| Nov 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
“This was my first time visiting the store and I got extremely lucky and was helped by Jacqui at 32nd and Shea Blvd”
“I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.4 out of 5 (poor) | 100 out of 100 | 3.0 out of 5 (fair) | 2.2 out of 5 (poor) | 1.6 out of 5 (poor) | −31% | 62 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.1 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.8 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.2 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 |
Bottom line: Pet Supplies Plus is #5 of 5 on overall rating in this group. On website & app, Lyka Pet Food scores higher (4.5 vs 1.6).
68 reviews of Pet Supplies Plus. Filter by what matters to you.
Store in Killeen TX is not worth the visit. Selection of products is great but the staff are arrogant and condescending. Simply can’t believe a dog owner might know more than they do about a specific breed. No way would I risk having a groom done there. Not worth the trouble to deal with them. Will stay with Amazon and PETCO.
took my dog there for wash, started from booking appointment, the process was smooth, they also trimmed her nails, loving staff, cyrus enjoyed alot, a good place for your pets.
Quick answers to the questions people ask most.
Most Pet Supplies Plus locations are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check with your local store for specific hours.
Yes, many Pet Supplies Plus locations offer full-service grooming including baths, haircuts, nail trims, and ear cleaning. Services and availability may vary by location, so contact your local store to schedule an appointment.
Pet Supplies Plus accepts returns within 60 days of purchase with a receipt for a full refund. Items must be in original condition and packaging, and live animals have specific return policies that vary by location.
Yes, Pet Supplies Plus typically carries live animals including fish, birds, small animals like hamsters and guinea pigs, and reptiles. Availability varies by location, and some stores may have adoption events for cats and dogs.
Yes, Pet Supplies Plus offers a free loyalty program called the Preferred Pet Club. Members receive exclusive discounts, special offers, and earn points on purchases that can be redeemed for rewards.
Yes, Pet Supplies Plus offers online ordering with curbside pickup and buy online, pick up in store options. You can place orders through their website or mobile app and select your preferred pickup method.
Pet Supplies Plus carries a wide variety of pet food brands including premium, natural, and specialty diet options for dogs, cats, birds, fish, and small animals. Popular brands include Blue Buffalo, Hill's, Purina, and their own private label products.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 1.0 | 2 | 3% | — | ● Not enough data |
Polarized pattern: few middle ratings. 34% of recent reviews are 4–5★ and 66% are 1–2★.
Worst experience ever with a retailer of any kind! I had a standing auto-ship order for 3 items well over $100. day before auto-ship I check the website and it says that they are putting the order together. The day the shipment is supposed to arrive I notice a refund for my order, that was a real surprise because I'm expecting dog food, cat food and some kitty litter. So I call the store and speak to Justin that would not give me his last name. When I ask why my order is cancelled he explains that the dog food was not in stock. I ask the logical questions of [a] why do you have auto-ship and then not have the item in stock, what's the point [b] why didn't anyone notify my, I would have accepted a substitution. He started getting snippy with me and asked me to lower my voice when it was very much at a reasonable tone. So I Iowered my voice to just above a whisper and asked again. Then I told him that Chewy would never do this, but I was trying tpo keep my money local. He promptly told me to take my business to Chewy. I got pissed and told him where to go. Minutes later I called back to determine his last name so I could advise the owners of the company. At this point he threatened to have me put in jail if I ever called or step foot in "his" store. Wow, what a world class jerk! I'm left with no dog food, no cat food, no kitty litter and memories of a close encounter with the biggest store manager jerk in my 60 years of existence! Take your business elsewhere, this angry guy managing the store is reason alone to shop elsewhere. After shopping there for 22 years, I'm done!
This store stacks several products on top each other throughout the store. The price tags are placed under neath with a fine print. When this was questioned the manager stated I work in retail, and I read the fine print. Therefore, since I did not read the fine print, the price was what the computer indicated. I believe this is a misleading process by the store and they CEO should not be asking his employees to do this on a daily basis. Fix the problem. If the store is not large enough to maintain items properly then may be time to expand into a larger building.
This store consistently surpasses my expectations whenever I have a question or problem! They (all the associates) earnestly listen to comprehend the nature of the issue, be it a product or information for which I might be searching, a price match I might be requesting, or pricing/rewards for which I might need clarification. Then, they go out of their way to find the information requested, or explain how to build/utilize rewards points, etc. I have had two recent occasions where the store manager/team leader, "April,"offered me assistance: 1.) in checking the extent of applicability of a manufacturer's sale price on a particular pet food; and 2.) on the availability of a dog toy that was out of stock in store. This manager offered me a store credit for having picked up on a slight discrepancy in their signage which caused some degree of customer confusion, and promptly sent it out to my home address with a lovely "thank you" note expressing appreciation for my business and apologizing for any inconvenience! As for the dog toy, she personally phoned another store after a system-wide check showed one availability in that other store. It, in fact, had already been sold, so she saved me an unnecessary trip. She then checked her store's in-coming inventory replenishment and located this very item and told me when it would next be available in their store (within the week)...again sparing me a lot of unnecessary running around. I am so favorably impressed with this level of conscientiousness and professionalism, that I look forward to visiting the store! If they could clone April, they'd easily become America's number one pet store. This gal understands cardinal rule number one of customer service: "Common courtesy pays big dividends and cost absolutely nothing!"
I shop at the pet supplies plus store in Royal Palm Beach, Fl. I shop there once a week for my dog and cats. I always feel welcome and the employees are always friendly. Professional, and knowledgeable. If they don't have what I need, there always willing to order it for me. They go above and beyond to keep their customer happy. Because of this, I will continue to shop here.
Even before my rescue partnered with them, I didn't have much success with anything at this store. Employees were rude if they engaged with you at all. After my rescue partnered with them for cat adoptions, it was truly awful. Their so called manager Destiny has no clue how to be a manager. She's a pro at starting drama though. Their sometimes manager from out of town, Deb, will lie straight to your face then deny it later no matter who witnessed it. Their main manager, Matt is a rude arrogant jerk who doesn't know what respect means. Steer clear of this store. It's more drama than it's worth.
The staff is incredibly helpful and friendly in the Purcellville, VA store. As potential future customers trying to narrow down a dog breed, the associate spent time with us answering questions and making suggestions. Will definitely shop here in the future!
she is so cute and it was easy to hande taking home
I shop the store at Pepper Square in Dallas, TX. I have always enjoyed my visit, and very seldom don't find what i need for Winston, my cat. The pick up service is awesome, as I'm always in a hurry. The staff starting with the manager on down-very professional, friendly, and courteous. Add helpful too. Keep up the promotions and good work. Mike Morrow Dallas Texas 75254
Bryan the rude manager wouldn't apply my $10 coupon from Pet Supplies Plus. He said I didn't spend enough money. I asked him where it said that the coupon was only good for a certain amount, he couldn't. I was purchasing one of their most expensive dog foods. Still he refused to honor it. I hope corporate shows Bryan where the door is. He argued with me in front of the store over $10!!!!
A few weeks ago I went there to get some fish for my 20 by 30 fish tank so I bought then I went home and activated the fish then the next morning my fish died
The store I go to is okay. Employees are nice. The problem I have I guess it's with corporate which is where the points reward program (you buy 10 bags you'll get one free) comes from. I have been buying food for years (I signed on 2021; do you know how many bags of food I have bought!) and was wondering when I was going to get a free bag of food. Well they explain me I had to sign up which I thought I did. Went to website and it showed like 2200 points lost because I never claimed (you cannot claim what you don't know you have). At the store nobody knows anything about this program enough to explain it. Anyways now that I am aware that you have to know the points you have right after I bought the next bag of food I took a peek to see if the points are there. They showed as redeemed! It's really frustrating that the points are not linked with the franchises so they don't keep track. I just think they (corporate) have no intention of honoring the points. What a shame!
Will NEVER give this company my business Angry manager associates bashing the manager I was there to buy dog treats and it was a nightmare I was actually scared from the violent behavior of the manager got my refund and left. I will only ship at Chewy zero problems have been shopping with Chewy for 13 years
I prefer Pet Supplies Plus over many of their "big box" competitors. I find that the franchise owner at my location is often in-store, that the staff is more knowledgeable, and that they generally care more about animals. I've also had a much better experience with their white label brands than those of other suppliers.
Buying cat food and litter for my rescues racks up a lot of points. With those purchases, you can earn free bags of food and boxes of litter. You can also earn dollars off of your order-$5, $10, $20—until the boss decides to no longer honor any coupons from you saying you’re being investigated for fraudulent activity by using coupons THEY sent to you. Hello BBB… The employees are kind and professional. Unfortunately, their boss won’t even return a phone call. She says she has but I do have an answering machine…
Terrible the ferrets where in a cage with poop everywhere they looked unhealthy and dirty and said they cost 349 dollars felt sad and just felt sad one of them was laying in their own poop bad experience. We where going to bye one but too much money and after seeing them we just left.
Had an autoship that didn't get cancelled in time so called store to see about refund and was told I could. Once I got to store neither employees or manager knew how to do it. Very un happy...have decoded to take my business elsewhere
The staff at the Pet Supplies Plus in Concord is so helpful and friendly. I needed 2 cat carriers as my cats were getting spayed the following day. I had gone to 2 other stores before finding them at Pet Supplies Plus. The carriers were already assembled and the size i needed. The manager even gave a price adjustment on one of the carriers. Very pleased with my experience!
Some Pet Supplies Plus locations host visiting veterinarians or have in-store vet clinics that offer basic services like vaccinations and wellness exams. Services vary by location, so check with your local store for availability and scheduling.
You can find your nearest Pet Supplies Plus store by using the store locator on their website or mobile app. Simply enter your zip code or city to view nearby locations, contact information, and specific store services.
Pet Supplies Plus offers competitive pricing and may price match certain competitors on identical items. Price matching policies may vary by location and require proof of competitor pricing, so contact your local store for specific details.
Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
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