Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
Pet Supplies Plus receives a mixed reception from customers, with a significant number expressing dissatisfaction. While some reviewers appreciate the variety of supplies and the helpfulness of staff like Jacqui, many others report serious issues.
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Complaints frequently highlight poor customer service, with instances of rude employees and unresponsive management. Customers also express frustration over online orders, citing problems with delivery and incorrect items received. Additionally, there are concerns about the health of animals sold in-store, with reports of sick fish and ferrets. Despite a few positive experiences, the overall sentiment leans heavily negative, reflecting a troubling trend in customer satisfaction.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 2.4, CrowdTrust 1.0. Trustpilot carries the most weight (97% of the score).
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.4
60
97%
2.4 / 5 overall
=
62 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.0▼ 1.0
12-month avg
2.0
All-time
2.4
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.0
2
Jan 25
3.3
3
Feb 25
1.3
3
Mar 25
5.0
1
Apr 25
—
0
May 25
2.4
5
Jun 25
1.0
4
Jul 25
3.7
3
Aug 25
1.0
1
Sep 25
—
0
Oct 25
1.0
2
Nov 25
1.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 62 most recent reviews.
Top praiseof 21 positive reviews
Customer service38%
8 mentions
Friendly staff24%
5 mentions
Helpful support24%
5 mentions
Easy to use19%
4 mentions
“This was my first time visiting the store and I got extremely lucky and was helped by
Jacqui at 32nd and Shea Blvd”
On “Customer service” · Jul 27, 2025
Top complaintsof 41 negative reviews
Customer service22%
9 mentions
Never received12%
5 mentions
Pricing12%
5 mentions
Charges10%
4 mentions
“I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at...”
On “Customer service” · Nov 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
I've been visiting this store for about three months now, bringing my dog in for weekly baths. Unfortunately, my overall experience has been disappointing due to inconsistent service from untrained staff & RUDE management.
A major issue arose when I purchased a Kong Tugger Toy on January 29th, planning to give it to my Scottish Terrier on Valentine's Day. On the very first tug, the toy nearly fell apart. I immediately took it back to the store, expecting a reasonable exchange. Initially, an employee told me to pick out a replacement, but moments later, they informed me that the manager refused to take it back—without even speaking to me directly.
This kind of dismissive attitude, along with a lack of a clear return policy for defective items, is unacceptable. Major retailers like Amazon and Walmart stand behind their products—this store should do the same. Customers shouldn’t have to jump through hoops with the manufacturer when the store is the one selling faulty merchandise.
Between this and the inconsistency in service (I wasn't even told about their rewards program for months), I won't be returning. One star.
Pet Supplies Plus, Beckley, WV
NEVER GO HERE IF YOU ARE DISABLED
I was training my service dog on January 29th at 3pm. We were sitting by the register and my girl was on her placement blanket. She only got up 2-3 times which I corrected her and she settled again. The employees were sooo nice and even came to say hi to her, it wasn’t an issue. Then all the sudden the manager, Bev, approached me 30-45 minutes after arriving and said if I can't keep my dog on a leash, I would have to leave that’s their policy. Other people with service dogs were sticking up for me and were disappointed in her behavior. She can legally asked for me to put her on a leash.
This is precisely what happens if I pass out; I may trap her and she cannot do what she needs to do to keep my safe. She’s usually always on a leash and I always have it in my hand but due to just exposure training I couldn’t reach it.
It doesn't matter what your policy is, even if it's a private business; if you serve the public, you have to abide by the ADA. IT IS FEDERAL LAW. your policy isn’t over the federal law. The ADA states the dog has to be on a leash, with the exception of a leash getting in the way of the dog doing tasks for your disability.
When I got to the car, I just sobbed and began to have a panic attack. I called the legal line and they were disgusted by what happened. I had to call them at least 10 different times and persist until they called me back.The district manager stated that it’s their policy that a dog has to be on a leash. However, that applies to any other animal, but this is a service animal. If I pass out, she cannot do her job if a leash is trapped beneath me.
Remind you she’s always on a leash but if I feel weird I drop it. in this instance she was on the ground on her placement mat and I didn’t have the leash in my hand as I couldn’t reach it. SHE WAS STILL ON A LEASH I just didn’t have it in my hand🤦♀️
I understand not wanting dogs off leash in a store with people as people can get bit but she is a service animal. She is a working dog for multiple disabilities. While I was in there there was a very kind blind woman with a blind stick, if I had a leash and she walked between us, she could’ve fallen and gotten hurt. another reason why short leads are so much easier and the dog is still leashed.
Clearly, they don't care about the possible lawsuit or the business they may lose. This is utterly disgusting behavior.
In addition to this, the store is extremely dirty and is constantly stained with dog urine on the floor. It smells intensely like parvo diarrhea every single time I'm there. There are dogs lunging and barking every single time. The manager, Bev, never says anything to them, but when my service dog is in there quietly sitting, it's an issue. Never, ever, ever come here if you’re disabled.
Most Pet Supplies Plus locations are open Monday through Saturday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM. Store hours may vary by location and during holidays, so it's best to check with your local store for specific hours.
Does Pet Supplies Plus offer grooming services?
Yes, many Pet Supplies Plus locations offer full-service grooming including baths, haircuts, nail trims, and ear cleaning. Services and availability may vary by location, so contact your local store to schedule an appointment.
What is Pet Supplies Plus's return policy?
Pet Supplies Plus accepts returns within 60 days of purchase with a receipt for a full refund. Items must be in original condition and packaging, and live animals have specific return policies that vary by location.
Does Pet Supplies Plus sell live animals?
Yes, Pet Supplies Plus typically carries live animals including fish, birds, small animals like hamsters and guinea pigs, and reptiles. Availability varies by location, and some stores may have adoption events for cats and dogs.
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Do you offer a loyalty or rewards program?
Yes, Pet Supplies Plus offers a free loyalty program called the Preferred Pet Club. Members receive exclusive discounts, special offers, and earn points on purchases that can be redeemed for rewards.
Can I order online and pick up in store?
Yes, Pet Supplies Plus offers online ordering with curbside pickup and buy online, pick up in store options. You can place orders through their website or mobile app and select your preferred pickup method.
What brands of pet food does Pet Supplies Plus carry?
Pet Supplies Plus carries a wide variety of pet food brands including premium, natural, and specialty diet options for dogs, cats, birds, fish, and small animals. Popular brands include Blue Buffalo, Hill's, Purina, and their own private label products.
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Its nice to have another pet store option besides Petco and Petsmart. They are on the expensive side, and the store closest to me is out of stock of kitty items alot (which are the reasons for 4 stars), but overall I like this store. That being said, there is one further out that is stocked better, but, you basically put your life on the line when driving around here, so I don't venture far if I don't have too, lol.
The staff are usually super sweet younger kids and when I get a pick-up order I always get a cute note attached with an animal pun like, 'have a pawsitively great day' or something similar. Super cute, and I never get that from the other places. When I get coupons I JUMP on them because they are only good for a couple days and they are usually like 30% off.
They have their rewards program and like Vitamin Shoppe, you can complete little tasks (one of them is usually a one question survey; easy peasy!) to earn points, its not just purchases. You even get points for redeeming the points for a coupon, so if you have exactly enough for a $5 reward, you aren't having to start from 0 again!
Go browse, sign up for their newsletter, I think you get a coupon if you do, hopefully you'll like it as much as I do.
I love PSP! I’ve been shopping at the Royal Oak, MI store for 4 1/2 years and have had nothing but positive experiences. Their rewards program is really great and they’re one of the larger businesses that genuinely take care of their customers.
Worst online retail experience I’ve ever had. Nothing about it worked. Could not change stores and couldn’t check out. Lost an hour of my life I will never get back and my dogs still don’t have what they need.
Typed in search bar specific dog food. Every other dog food came up. Have to scroll slot. Not about to do that and be forced to look at more expensive food. Not ordering at this site
This is for the Springfield Township Ohio Location
This is for the Springfield Township Ohio location.
We returned a fish we had purchased that had died within the return period. We also supplied a water sample. The girl that takes care of the fish which also told me she was the manager on the phone said our nitrites were too high and refused to refund the $12.00 fish. I told her there were lots of healthy and even baby fish in the tank the sample came from. We returned fish in the past with no problem even without a water sample. The girl stated it was always their policy. I ask for a written copy of the policy which I didn’t receive. I also didn’t see these test results. I wouldn’t recommend buying fish from a place with an arbitrary quarantine that can be enforced at will without any documentation. I called the corporate office and left a message which so far hasn’t been returned. I also talked to someone on their neighbor support line that said she would check into it but so far have not received a reply.
We love the Pets Supplies Plus in CA. They deliver on time every time. The only bad thing I can say is they rarely have our brand of Science Diet Weight Control dog food in stock. My dogs weigh 95-100 lbs each and go through a 32 pound bag in just under 2 weeks. So I like to purchase 4 bags at a time. BUT IF THEY DONT HAVE IT, they’ll deliver it asap when they receive a new shipment. They do, however always have the cat food, catnip, treats for all and play toys for everyone. I get a coupon each month for being a free member - so the member savings plus the 20% coupon really adds up!!!
Poor customer service at best with grooming department at the Marshfield Wisconsin location.
Brought my staffy there a few times. Recently brought her in and she was absolutely terrified to go into the store. What I requested done via grooming website was not done nor was I unformed of this at pick up.
Appointment time is normally an hour or so. The most recent appointment took less than a half hour. The groomer seemed very nervous when I questioned several things. The fact that my dog was terrified and shaking upon arrival lead me to think something happened to her last appointment, but can’t substantiate anything. That and the poor customer service & questionable grooming that was done that day tells me to go back to PetSmart! Don’t recommend!!
This company has the most outdated technology I have seen. They send a discount to my account and to my email but the clerks have no record of it. I have to print my email and bring it to them. Most of the time it doesn't work. I have a $5 reward on my account that I have no access to because I can't log in to my account. I am done with this place.
Jeremy Shallop is among the WORST business owners in Taylor Michigan! His clerk Rianna at Pet Supplies Plus double charged our credit card and we never received our funds back! So we contacted her manager Sam who said it was nothing she do because it was Rianna's fault and then Sam passed the buck onto Jeremy Shallop the owner. In case we called Jeremy Shallop for weeks, he ignored our calls until finally calling our family back three weeks later. When Jeremy Shallop finally called us back he said quote " I do NOT care" unquote. Simply put whoever reads this please do everything in your power to stay away from 22124 Ecorse Road Taylor, Michigan 48180 as the employees there are truly incompetent people, poorly trained and as stated above the owner Jeremy Shallop cares absolutely nothing about paying customers who have been inconvenienced by his deplorable idiotic staff members. If our family could do so we would give his staff and him a negative 0 star rating.
Jenny from store 7006 on Brook Hollow in San Antonio is in the process of providing me with fantastic customer service. I wrote clear and precise directions for the delivery people to be able to find my unit when they arrived on my property; however, the driver left the order on a ledge somewhere by a bush and sent a picture to Jenny. I am currently ill and need to be inside for a few more days, so I cannot go out and search for it. Ms. Jenny has been working tirelessly with the delivery people (who, you can be sure, will be my next review) to get the medication delivered and has been calling me to follow up with her progress. I appreciate Pet Supplies Plus' tenacity with this issue. I have had previous excellent experiences with them and will be ordering from them consistently in the future.
Great experience at the Ridge Park square location
I have taken my dog to be groomed about five times over the last year. Amaris (not sure of the spelling) does a fantastic job and I will not go to anyone else. The first two times my dog was groomed there I didn't have the best experience however once Amaris groomed her I knew I can never have anyone else but her groom my dog. My baby Precious likes her. Amaris takes good care of the dogs she grooms. I give her a 5 star 👍🏻
This store in Ridgecrest Plaza is absolutely unbelievable. The place looks like a dump for one thing. I was in there a couple weeks ago and bought 31 lb bag of dog food and no one even offered to help me get it to my car, I'm a senior citizen and every place else cycle they asked if I want help. The icing on the cake was yesterday I ordered some things for delivery and my credit card was charged. Today I'm expecting the delivery and I get a call the two of the three things I ordered our unavailable. I asked the girl why they were available yesterday and I was able to put them in my card and my credit card was charged but the poor thing didn't know she just started so I just told her to tell the manager I am all done shopping at that store.
Have ordered online twice for a pickup. First time waited outside 20 mins. Second time I kept waiting in the car and finally walked inside where an employee pointed to my 28 lb bag of dogfood on the floor behind the counter and told me there it is, let me get your receipt. Geez, I'm a 65 y/o female.. You think they would help. This store is in Portland Texas.
Went to the Raynham store in MA. I bought 2 items 1 $36.98 the other marked WAS$39.99 75% off NOW $10. I had a coupon code $10 off $40 plus a $5 reward. The subtotal should have been $36.98 + $10+ $46.98. The subtract the $15 for coupon/reward to equal $31.98. Nope, it came to $37.82. I went back and spoke with the manager who told me the coupon and reward come off the $39.99 THEN they take 75% off that. THIS IS ILLEGAL IN MASSACHUSETTS. The manager claims it is how there system works and no way to override it. I reported them to the Attorney General and won't ever shop there again. I have the receipt and bag with sticker for proof. I know they did the same thing last time I was in but couldn't figure out why the receipt was off. It was much easier with only 2 items.
Pet Supplies Plus is a farse. I worked just over 3 months at the new Orangeburg,SC so called facility. Around the time that you're getting your first pay raise, they're searching for a reason to fire you. My supervisor changed our work hours in my department. The very next morning at 6am, I had an argument with my so called supervisor. At first break the head boss came to get me, we were more than 3 hours behind from scheduled shipment. When my so called top of the line boss said he couldn't keep me any longer. I wouldn't advise my worst enemy to work for them.
Signed,
Clarence C. Stabler Jr
I was at the store in Naperville ill, and the store manager refused to sell me a .34-cent goldfish because I didn't have a fish tank with a heater, my brother went to the store and they sold him goldfish with no questions asked when I asked for the named of the manager she refuses to give me her name and she threatens to call the police. That manager is unprofessional. I called the corporate office and they said the district manager named Noe Sanchez would call me so far no one has called.
Some Pet Supplies Plus locations host visiting veterinarians or have in-store vet clinics that offer basic services like vaccinations and wellness exams. Services vary by location, so check with your local store for availability and scheduling.
How can I find my nearest Pet Supplies Plus location?
You can find your nearest Pet Supplies Plus store by using the store locator on their website or mobile app. Simply enter your zip code or city to view nearby locations, contact information, and specific store services.
Does Pet Supplies Plus price match competitors?
Pet Supplies Plus offers competitive pricing and may price match certain competitors on identical items. Price matching policies may vary by location and require proof of competitor pricing, so contact your local store for specific details.
About Pet Supplies Plus
Pet Supplies Plus is a retail chain that specializes in pet supplies and accessories for various types of pets. The stores typically offer products such as pet food, toys, grooming supplies, bedding, and other essentials for dogs, cats, birds, fish, and small animals. Many locations also provide services like pet grooming and may carry live animals such as fish and small pets.
