Gewoon goed
Gewoon goed

Picnic is an online grocery delivery service based in the Netherlands, offering customers the convenience of ordering their groceries through a user-friendly app. The company focuses on providing a wide range of fresh and quality products, including dairy, meat, and baked goods sourced from local suppliers. Picnic aims to streamline the grocery shopping experience by ensuring low prices and free delivery directly to customers' homes. Targeting families and busy individuals, Picnic offers a selection of easy-to-prepare recipes that cater to various dietary needs while minimizing cooking time and complexity. With an emphasis on affordability and convenience, Picnic positions itself as a reliable option for consumers looking to efficiently manage their grocery needs without compromising on quality.
Reviewers express a mix of satisfaction and frustration with picnic.nl. Many customers appreciate the always friendly delivery drivers and timely service, highlighting the convenience of the app and the variety of products available.
However, significant complaints arise regarding product quality, with reports of stale bread, expired items, and thawed frozen goods. Additionally, issues with missing items and poor customer service are prevalent, as some consumers report difficulties in resolving problems and feeling ignored by the company. While some long-time customers have noted a decline in service quality over the years, others remain loyal due to the ease of use and positive delivery experiences. Overall, picnic.nl receives a predominantly positive sentiment, but the negative feedback indicates areas needing improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | -2.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.5 | 51 |
| Oct 24 | 2.6 | 39 |
| Nov 24 | 2.4 | 31 |
| Dec 24 | 2.6 | 38 |
| Jan 25 | 2.9 | 50 |
| Feb 25 | 2.8 | 34 |
| Mar 25 | 4.7 | 568 |
| Apr 25 | 2.2 | 30 |
| May 25 | 3.0 | 30 |
| Jun 25 | 2.3 | 25 |
| Jul 25 | 2.5 | 26 |
| Aug 25 | 2.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Goede service”
“Ernstig vermoeden verduistering pakket t”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Service | Website & app | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.0 out of 5 (good) | 4.5 out of 5 (good) | +63% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.9 out of 5 (poor) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: picnic.nl is #4 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.3).
500 reviews of picnic.nl. Filter by what matters to you.
Altijd prettige, behulpzame medewerkers en prima producten
Super handig, je kan ook perfect volgen wanneer ze voor je deur staan. De medewerkers zijn altijd super aardig en vrolijk. Wanneer iets niet aanwezig is (wat heel weinig gebeurd) krijg je meteen je geld terug. Ook de app is super handig in gebruik. Helemaal top!!
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Prima service.vriendelijkebezorgers.
In 2022 besluit Picnic een deel van de bezorging te stoppen, door de brand in Almelo. Belofte is dat ze snel weer zullen gaan rijden. Van “binnen een paar maanden” naar “gaat mogelijk nog even duren” naar “we weten niet wanneer we weer gaan bezorgen”. Ik blijf trouw wachten, mede omdat ik een tegoed in mijn winkelmandje heb staan. Wel heb ik tussentijds contact met Picnic, maar pas na 3 jaar bedenkt Picnic dat de order nu te oud is en bedenken ze het het briljante idee dat ik mijn tegoed maar moet weggeven aan vrienden of familie die nog wel bij Picnic bestellen. Terwijl: ook daar bezorgt Picnic niet, om exact dezelfde reden. Het is in elk geval duidelijk dat Picnic niks om haar trouwe klanten geeft. Maar ondertussen wel continue berichten sturen met “als trouwe klant hebben we x aanbiedingen voor jou”. En als je dan wilt inloggen, krijg je de mededeling: we bezorgen niet bij jou, dus je kunt niet inloggen. Wat een ongelofelijk slecht bedrijf.
Makkelijk bestellen, allws goed te vinden, thuis afgeleverd met altijd betrouwbare tht codes
Super handig, relatief goedkoop Fijne bezorgers , makkelijke app Lekkere recepten, mag wat meer variatie in zitten, het is veel pasta, dat is mijn enige tip
Goede prijs. Makkelijk bestellen in de app. Volstrekt duidelijk wanneer je je boodschappen ontvangt. Snel, vriendelijk en gratis bezorgen. Perfect!!!!
Leuke aanbieding. Min punt weinig bezorgtijd overdag
PicNic in the Netherlands is a nothing short of a life changer in particular for modern families. From the start in Leiden since 2017/18 we have been a fan!!!! It saves so much time not having to go to the groceries store. On top of that, the products are high quality (try the fresh oysters…) and value for money. Keep holding this course PicNic! 5 stars!
Picnic is an online grocery delivery service based in the Netherlands, offering customers the convenience of ordering their groceries through a user-friendly app. The company focuses on providing a wide range of fresh and quality products, including dairy, meat, and baked goods sourced from local suppliers. Picnic aims to streamline the grocery shopping experience by ensuring low prices and free delivery directly to customers' homes. Targeting families and busy individuals, Picnic offers a selection of easy-to-prepare recipes that cater to various dietary needs while minimizing cooking time and complexity. With an emphasis on affordability and convenience, Picnic positions itself as a reliable option for consumers looking to efficiently manage their grocery needs without compromising on quality.
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