Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
What a complete disappointment. I used the new online booking service. On 23/10/24 service to be sent to Canada, air international signed for. Some how the tracking stopped when the items left Heathrow. No one can provide any information, just being told to make a claim after 29/11. I am really upset this package was going to my sister who is undergoing cancer care. Speechless 😶
Brilliant service to all customers, here in Aylesbury. Our local Postman, professional and dependable. I know what time he will arrive. If for some reason I'm not home, Royal mail will return. In the run up to Christmas there will be a competion for delivery orders. Amazon are ruling at the moment, and together with their owner will still outsource to Royal mail. Cut out the middle man. We can choose to contact companies and tell them, Royal mail. Keep it in the country.
Had to wait 24 minutes for counter service at understaffed Woking PO in WH Smith . Counter staff friendly and helpful though.
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Honesty is a tall order with this company. Have caught them telling lies about non existent deliveries several times. CCTV never lies. Waiting on delivery today, said tried to deliver, checked cctv and van parks about 100 meters from the property, guy looking like he is running for his life gets to the door takes a pic and runs like hell back to the van, no door knock no bell. Made a complaint about a non existent delivery a few days back and was told we will log it but we don't get back to customers. This company is now totally usless and unreliable and will rebound any responsibility for any failures back to the customer. I will never use again and will advise others to do the same. I think this useless delivery service is in its death throws and maybe that's a good thing.
Awful treatment of staff.
Been trying to get InTouch for two days complete waste of time,I had a parcel delivered it's not for me trying to get someone to collect it phoned ages you get a stupid machine that types rubbish seems no humans work there anymore I hate the place wish it would shut down
The lady at East Kilbride main office couldn't have been more helpful. I was there to update my driving licence (least said about our government the better) The lady explain everything, took my photo (arrrrgh!) I paid for it and was out the door within 5 minutes with a smile on my face thinking "I'm going to post a great review for that nice lady". Wish I'd got her name but no worries it was a positive experience. Thank you.
Failed to deliver many items over many months. The latest was for a really special birthday. This item reached my local delivery office, then got lost. I have contacted the seller, and they are now having to pay extra to track the item on my behalf. A few of my vital NHS letters have also never arrived. The phone line is also a waste of time. Given 3 different numbers to try, then relocated to previous website. It's such a shame the Post Office cannot seem to be relied on any more. Used to be such a great trusted company.
For years I have always supported the post office re : several parcels a week ,I must say its 50/50 if counter staff are pleasant / happy on serving me ,last four years I've moved four times ,thus at least 8 post offices used ,at three of post offices there was always a 5-10 min queue. Then I discovered Evri - wonderful ,no queue ,they are happy to see me, no more miserable faces ! too late post office I am not returning to your sometimes miserable/rude staff.
ATM from this company ate my card for no reason, coming back to me with response that I should contact my bank to initiate investigation more then two weeks after the incident. Looks like they are forgetting that they have on their website section to report this exact matter. I have better things in life then going back and chasing my bank to chase something that happened two weeks ago. This company is just showing immense level of incompetence. My advice shut down the whole place.
Always ridiculously long queues at Cramlington post office. Asked for a certain DVLA form but was given the wrong one. What is going on with the Post Office these days?
The service for checking driving licence application forms is a waste of time and money. The majority of (in the loosest term) post masters are completely inept and uninformed about the process. The person i dealt with didn't even know the most basic of things like you need to pay to replace a paper licence with a photo licence ! He told me it's free. I had to explain to him how to do his job that he was charging me for and buy a postal order. I took dozens of forms of ID knowing you need at least two and he told me one was enough ! Poor poor service. (WELLS RD, KNOWLE, BRISTOL, POST OFFICE)
Done a recorded delivery meant to deliver in 3 days . Came home parcel on my door step . Not signed for and not delivered these things happen. Try putting a claim in online. Making it hard or what . Nothing for this situation so you have to go round n round nearly got to end asked for addresses again why ? Then lost everything. Sure when I go to post office in person I will get you need to do it online. How many people did the parcel go through n no one went that's going wrong way . Post office branch reply nothing to do with them . Delivery side is private. Got email back to say still investigating still no refund 😑
Your Nespresso collection service is not wording, and it hasn't since it started. Yet again, my collection last week failed, no collection done. So I applied to drop off at a post office. I got the QR code and went to the recommended post office. Having queued there, they couldn't read the QR code with their scanner. This is totally useless, just costs me time and money because you don't do your jobs ! What are you going to do about it ?
Posted a birthday card to Southampton, back at the beginning of September for my Sister in Laws birthday, which was for the 10th. Posted it 2nd class and it was a normal size card. She did not receive it. However, she had just phoned to say it has been delivered this morning! So over 2 months it took for her birthday card to arrive. Disgusting service PO!! Where has that card been?!!!
I paid for special delivery for an item, it did not arrive. Next day I went to the delivery centre and they just handed me the parcel as if nothing has happened. No apology, no explanation. I made an official complaint, two months have passed, no response from post office. There is no accountability at post office, they just do not care.
I was just charged £8.35 to send an A4 white envelope containing 2 sheets of A4 paper to an address 10 miles away. Eight pounds and thirty five pence - what an absolute rip off! Got the receipt here to prove it. Absolutely disgusting prices. No wonder the Post Office is in such bad shape.
She honest very helpful and polite she is good.
The PostOffice at 5 Newham Parade, College Road, Cheshunt is the post office I visit the most and trust. They offer the full range of services, including taking your photo for a driving licence and making sure your application is OK. Service is with a smile and sometimes helpful information too. It can be a busy post office at times, so very necessary for Cheshunt and is much better than the cut down post office at Cadmore Lane, Cheshunt
Have been to the Post Office triangle shops in Basildon 2x in 7 days to pick up my click & collect parcel both times there’s a dirty sign stuck on the desk saying system down. I asked the shop server when it’s being fixed he said it’s not broke but he’s to busy. So can’t serve anybody! As I also need to return something. I Went to alternative Post Office Ballards Walk in Basildon, website states open 10am-3pm, but it’s closed between 1pm & 2pm!!!! That’s not on the website! No wonder RoyalMail are struggling for customers! Never open!!!
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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