Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Woking town centre post office 25/11/2024 approx 4:55pm Went there to collect my amazon parcel. The man there perhaps wasn't rude but definetely not polite. In front of me carelessly dropped my £500 worth parcel on the floor twice. When I pointed it out to him, He told me to let him do his job and he can provide complaint department contact. I definitely do not recommend these guys
Is the Post Office trying to make a loss or do they just do it effortlessly? I need to send Christmas cards to my cousins in Australia, hardly an odd thing to do at the end of November. So I need to weigh the cards. I go to the Post Office - half hour queue. I try to use the weighing scales myself. No, the only display of the weight is for the staff only. I go back home and work out the weight myself and need £2.80 stamps. Royal Mail sell stamps... good. But only a sheet of £70 worth! Bit much for three cards. Supermarkets sell stamps... good. But only British first and second class. Back to the half-hour queue. Pathetic isn't it?
Appalling service from Southend on Sea post office. The people that work there really don’t give a s**t. Asked for a missed delivery to be redelivered to a local post office pick up point so I could pick up at my convenience on the way home. Received a notification to say it was ready for collection. Got there and it couldn’t be located. While standing there I got another message telling me that they were unable to deliver it as “there was no one at home”!!! It’s your post office how was there no one there!!!!!! 😡 I ordered another item the same week to be delivered to my home address, next notification I got was to say it had been delivered to my “chosen pick up point”. I didn’t request this at all for this package! Four days later and I still don’t have my items. A third item I ordered was for 24hr delivery. Why offer a service if you can’t fulfil it!? The package was “received” at the Chelmsford office three different times over two days. It only had to come thirty minutes to Southend. Despite it being “due for delivery today between x and x” I still don’t have it!!! Would’ve been better off driving there to pick it up. Shocking service. Had many issues with the Southend office in the past and on one occasion I asked the “face representing the company” on the front desk why they perform so badly and was told, directly, that “we suck at our jobs”. Avoid at all costs, if you’re offered an alternative delivery service then use it, not these incompetent morons.
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sick to death of being lied to .Parcels being late saying they attempted delivery but couldnt gain access, when I've been at home 😒. The reason I'm at home is I'm disabled and very rarely go out . Post office you need to change , never used to be like this , so what's happened
If I could give zero I would. I posted a cheque via a post office paying in slip and a week later it's lost. No way to trace it or to use the reference number to find it basically the reciept is a useless piece of junk. Impossible to speak to someone to rectify. Will never use this service again.
Fraudulent postman? Ordered an item off eBay value £350 that the seller obviously had it send out with a signed delivery. Item was supposedly signed for but it turns out the postman signed for this item and allegedly posted it through my letter box. EBay would not refund as the seller had confirmation of tracking and the post office said they believe the item was posted even though they admit the postman signed for it himself. Thank god for credit card charge back as I now have my money back rather than having to go through appeal with the post office. Unfortunatly we cannot choose who delivers our items but thought I would post this to make people aware
Always items either arrives late or damaged. This time even worse. Posted item 48hours signed tracking and item never arrived!!!! Their costumer service phone number is answering machine without answer! Insurance doesn’t have any meaning. They don’t get back to your messages or email regarding complaints. Prices went high and quality of service goes down every week. What we pay for?!
Why can i not give zero star as that is what these bunch of idiots are worth.sent a letter signed for,sent back to sorting offi e then lost,sent another tracked 24 never arrived after 72 hours cannot speak to anyone to discuss. The quicker these go bust and get a decent company to run them the better
SP665433639GB What a shambles of a corporate company !! Nothings changed with this lot !! Order arrived and battered on the 18th .. the company sent out replacements as good will and would make a claim to PO … they sent next day special delivery BEFORE1pm Guaranteed 😂… waited in all day after app stated delivery was taking place on the 19th … but didn’t arrive as stated !! So waited in all day after the app once again stated it would be delivered BEFORE1pm on 20th … never arrived … but then a delivery attempt at 16:10pm on the 20th … and now I have to stay home and await re delivery for an item that was needed on AM on the 21st .. had to cancel appointments due to the Post office negligence … even on the app I state leave in safe place they still didn’t bother .. CCTV everywhere so no one could entertain theft … again PO just ripping people off whenever they can …. Unhappy and bemused … how such a great service and corporation has turned so pitifully poor I will never get my head round 😡😡😡😡😡
Location"Peckham High St, London SE15 5SF, 20/11/2025. When I arrived at this post office I noticed that only one staff member was behind the counter, which led to significant delays and frustration among customers. Many patrons visibly left the premises without being served due to the lack of staff and the poor management of the situation. Despite these clear issues, the manager failed to take any action to improve the situation or to address the customers' concerns. When it was finally my turn at the counter, I was shocked to be met with a loud, rude, and hostile outburst from the manager. As I attempted to inquire about receiving a package, the manager not only refused to check but also started shouting at me and using inappropriate and offensive language. He repeatedly swore at me in front of other customers and told me to “get out,” escalating the situation and causing an unnecessary argument within the premises. I believe this post office should receive the awards for the most worst in Britain!
Sold an item on eBay took it to my local post office Tue eve 12 Nov 2024 for a delivery to customer out first class , today 20 Nov it's still not arrived I called the post office customer service team who tracked the number saying it's now at their london sorting office and can give me no more information as to when he will receive the item that should be out next day 13 arriving no later than 14th I have been paid by eBay and you can imagine my customers frustration I have offered him £25.00 to hang on , already he has now quite rightly started a dispute , please be aware the post office have left me in a mess and I have paid well over £6.00 for the first class delivery . Here's the thing the post office are wriggling around saying I have to give them up until the 25 to deliver an item out for next day imagine the customer somebody innocently buying and waiting anxiously ?? Imagine yourself now trying to retrieve the package and a negative review on an otherwise 100%feedback it's today still not delivered and a dispute has been raised for and by tge customer .Today I have lost total trust in the post office their fob me off attitude and damaging my eBay seller reputation so important to gaining confidence from the buyer they are Unable to clarify when he will receive , what and where the hold up has been indeed if this expensive item will actually be delivered I am left stressed and disgusted today I have and having to switch to a different and more reliable courier please be warned the post office as they claim are not reliable and unable to source and find out give positive and reassuring answers
Firstly, let me say that this is a 'one star' review only because zero or minus numbers are not an option. I have just come off a call trying to understand why a parcel posted in Bristol and destined for L'Derry (Northern Ireland) should make it to Belfast and then be sent to Warrington, where it has stayed for three weeks despite attempts to get it delivered. When I queried this, I was told that we (The PO) don't know where your parcel is (I do, Warrington!); that there is very little chance of it being delivered (it was implied that the sender did not pay enough!!!); and when I asked if the call handler thought this was good customer service? I was told 'yes'. There in a nutshell is why the PO is in trouble - incompetence, complacency and a contempt for their customers.
Nothing to add to what other reviewers have said. Appalling delivery is the norm now.
Was awaiting a parcel since last Thursday. To say the tracking was non existent would be a lie. Was given a delivery date of Nov 15th, which didn't happen. Was then told it was still on route. And was basically given information that I already knew. Updates were so slow, that I rang twice, due to thinking there was a problem. Apparently it takes 17 hours to drive from London to Birmingham. Parcel was finally delivered today. And will you please tell your post people, that they're supposed to push letters completely through the letter box, not leave them practically outside. I miss the days of the old post office.
An order was sent to me via a 24 hour tracked service on Friday 15th November (MZ256779830GB). Delivery was attempted on Saturday 16th November unsuccessfully; I wasn’t home at the time of the delivery so no issue there. Redelivery was meant to be attempted on Monday 18th November. I took the day off work specifically so I wouldn’t miss the re-delivery. I received a message saying re delivery was attempted but failed as the courier apparently couldn't access the building. I don’t know what they attempted but my buzzer is functional (I checked afterwards to be sure) and hasn’t rang once during the entire day. Delivery is now rescheduled for tomorrow, when I definitely won’t be in, and I don’t have the option to collect from the sorting office. A very very poor service.
Had an e-mail on Saturday 16th November to say my parcel was at my local post office and due for delivery that day - it did not arrive. The postman has been today and still no sign of my parcel. Phoned customer services to complain and was told that 48 hour tracked is an aim not guaranteed. Why would anyone waste their money on this service, was also told that the sender cannot get a refund of the postage paid! Other delivery companies would never get away with this, but for some reason the post office do. Personally I would never send a parcel with Royal Mail as there more reliable companies are available and at a similar cost.
I think it depends where you live and what your experience is but mine was always bad but when I had a shouting match with the postman after that he understood I am disabled and can’t get to the door quickly I also now have a sticker on my door saying I am disabled I will need time to get to the door not one delivery company understands that but Royal Mail we have a new post person should I say as this time we have a nice lady who again waited to I got to the door so Royal Mail well done I live in Stonehaven Scotland
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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