Fantastic support from…
Fantastic support from 𝐆𝐚𝐚𝐫𝐝 i໐. They were honest, fast, and always available when I had questions. I’m extremely satisfied with their help and service.

Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Fantastic support from 𝐆𝐚𝐚𝐫𝐝 i໐. They were honest, fast, and always available when I had questions. I’m extremely satisfied with their help and service.
Normal post is ok. But don't have any high expectations so not disappointed. Parcels and large packages are a different story. We were very excited to have Royal Mail appear to be consumer considerate when we received a message advising their restructure and aim to reduce missed deliveries and ensure customer satisfaction. We were asked to provide alternative delivery options for when the postal person couldn't deliver through our letterbox. We enthusiastically responded, advising we have a large wooden box NEXT TO OUR FRONT DOOR for such deliveries. Evri use the box, Amazon use the box, DPD use the box. Our female postie knocks the door, pushes her face up to our windows (looking into our home) and glances at the wooden box. And then fills in a red card and takes our item away with her. We have even asked her on more than one occasion to use the wooden box. Once we received a note saying she couldn't open the box cos it was FROZEN!!!! we had not problem opening it. It's beyond a joke when we have tried to make it as easy as possible to deliver to us, but the postie on our route still fails to do something so simple and easy. And peering through our windows is blatantly rude and intrusive, as well as compromising our privacy!!! This has happened so many times now, we are fed up entirely of this behaviour and service
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Incompetent and indifferent certainly not customer focused. 24hour tracked delivery not worth the money. Item dispatched 24 hour tracked on Thursday not delivered Friday sent to wrong delivery office still there Saturday probably won’t be on its way now until Monday so probably won’t get delivered 6 days after dispatch called customer service but all I got was waffle and apologies but no route to resolve the issue
Typical UK subsidised by taxpayers company! 1st Class Proof of Delivery and Signature Required for an important document sent 30/06/25 at 13.03, going from PL5 to PL6, it is now Friday 4/7/25 at 16.20 and according to tracking, the document has still not arrived!! The Post Office are not a competent letter delivery service any longer and as such should be shut down as soon as possible!! The government are desperate to save money and yet still throw a 50 million annual subsidy at an incompetent company that are incapable of providing any type of service to its customers!! There are now other options available to consumers to sent letters, its about time we started using them and get this shambles of a so called business shut down!! Pathetic website, pathetic company, pathetic lack of service overall and a total waste of my money paying for a service they are incapable of providing and of taxpayers money.
I renew my travel insurance every year and, until the recent Heathrow incident, I had never needed to make a claim. Unfortunately, I discovered that the Post Office works directly with a third-party insurer, which proved extremely difficult to deal with when I tried to file my claim. The Post Office even routes calls through its own website directly to this third party, absolving itself of any responsibility once your policy has been purchased—whether in a local branch or online. As a result, you cannot even lodge a complaint with the Post Office about your unsatisfactory experience with their chosen partner. Frankly, it’s astonishing that this is the standard of service in what is meant to be a developed country.
Darlington Post Office is a very professional and customer friendly atmosphere. I submitted my security Industry Authority application there.My visit was made easy by Caroline who put me through seamlessly on how to apply. Her approach was quite helpful and assuring. Caroline a staff at the Royal mail post office in was Darlington ut me through by patiently explaining which documents I had to bring to the office and which ones werent acceptable. In the end due to Cas help I successfully submitted and paid for my sia application without difficulty.
I think Trustpilot should allow giving zero star, which I surely would give this Bank. I have several accounts in UK, most of them are not high street banks, but Post Office Bank is the worst - far worse. I had two saving accounts with this Bank. I closed one account online. At the moment I closed, all transaction records, statements, everything immediately totally disappeared. They do not have chats and you have to call them. After considerable waiting time, they promised to post them to me. But it took a long time and some statements were missing. I sent a complaint letter. It took them almost two months to reply and said they had done nothing wrong. Today I close all accounts with this Bank. My advice : Read the review before you bank with them. They will never improve and you will get into trouble one way or another.
Visited the branch in Broadmead Bristol ask if I could get £10 in coins, the kiddie at the counter said no unless I have a 'change card', I asked him what this is, the kiddie told me to Google it! Sad response, very unprofessional, unhelpful, and just rude😔 I then said to him, so you're asking people if they have a 'change card' and you don't know what it is? Then he said 'that's what I'm trained to say'. Okay I then asked if I can make a withdrawal of £10 and get it in change, he told me no unless I have a change card. Remember this is the same 'change card' he has no idea what it is. I thanked the untrained staff and left as he helped me to decide not to bother purchase my holiday money right after. I seldom use the Post Office, not sure I will hurry back. Customer service experience was below zero!
Nether Edge Road Post Office, Sheffield S7 I was staying with family in Sheffield and this is their local post office. I had a number of parcels for different companies and was served by Anjali on 2 separate days. Both days I was met with a beaming smile, and polite, courteous and efficient service. The post office was extremely busy yet Anjali showed great patience and was so helpful. What an asset to the post office and the local community! Thanks to Anjali!
I was advised item had been delivered along with copy of signature. Nowhere to be found not in our 6 neighbours …. How can this be!? No card left… REFERENCE: FU750822493GB Chris TQ149SH UPDATE DAY 3 Replacement sent however no signature required… that makes sense get a signature and loose parcel, don’t get a signature and get a delivery. That’s what I call good business sense…NOT
I visited Acocks green post office as I’m travelling abroad tomorrow! With no hassle or stress, the money conversion was instantly sorted. I’d like to say a massive thank you to Abdul!! ⭐️⭐️⭐️⭐️⭐️ He was probably one of the best customer service experiences I have had. He didn’t make me feel like I was taking up time, didn’t rush me, and informed me on the conversion rates. Was so so helpful! Lovely man, totally made my day! I do love this branch :)
I went to our local post office counter in Selsey this morning at 9 am to post my wife’s renewal form for her driver’s licence. I went especially early to avoid any waiting queues . After waiting for a lady to come behind the desk to serve me, two people were already in the queue behind me. I told the lady that I wanted to send the driver’s license request by recorded delivery and that I would need to enter the recorded number to the form before being stuck down. Simple eh? She informed me that, Royal Mail no longer do recorded delivery letters and haven’t done so for years. I was a bit perplexed by her answer, and said I had sent letters recorded delivery recently elsewhere and her reply was to go to where I had sent them before and send my letter. It’s funny though; the dvla form has it printed that “recorded delivery number “ is to be printed in the blank box? Her reply was that the dvla forms were printed years ago and haven’t kept up with the changes made. Anyway I managed to get the letter posted, by tracking service £2.80. I must say I do not like going to the post office at the best of times, as I find the staff can be somewhat condescending. On leaving the premises I overheard laughter coming from the counter area, which I presume were the women present there. At least I made someone’s day
I took in a CD to mail to The US. I was served by Owen. I asked to send my package via the cheapest method (I suggested surface mail). He said the cheapest would be £12. I queried this because I knew it should cost less than £10. At this point Owen stormed off saying I was rude leaving me standing at the counter. Eventually 2 women appeared to help me and they said my package would cost £8 to send. By this time there were about 8 customers behind me waiting to be served. So, to sum up, this chap Owen had tried to charge me 50% over the going rate. So he's either incompetent or dishonest. It makes me wonder how many people have been over charged by him.
Lost a signed for delivery containing essential medications needed for family holiday abroad. Would not take responsibility for this mistake and were rude when I verbally complained about the situation. Have lodged a complaint through the central post office system.
I visited the post office at 6 College Rd Alum Rock in Birmingham to collect a parcel. The guy at the counter took my ID and went to look for my parcel. I could see him...he came back without my parcel and said it hadn't arrived. I said I had an email telling me it was there and I had till Saturday to pick it up. He then suggested I was at the wrong place and needed to check my email again. I read out the address. He then decided to scan the QR code I had been waving at him since I arrived and then returned to the back and picked up a parcel right at the front and brought it to me. The 1 star review isn't for the fact he didn't find my parcel on the first go...it's for the fact that there was no apology or remorse for suggesting I had come to the wrong place. An apology and a bit of humility would go a long way. As would following the correct process and checking the QR code before taking off to look for a parcel.
Prosecute the crooks that sent innocent post masters to jail. NOW.
I visited Brighton churchill square post office and just had to say how pleased l was with the service, l saw an older man with glasses l didn't catch his name he helped me sort out my passport application. He was kind and helpful, even took my photo for the application. I have since recommend this particular assistant to a friend who was also having problems sorting his passport and again he came up trumps ! Thank you
Even although the interest rates look attractive on a comparison site, I cannot recommend Post Office Savings or ISA products. They are administered by Bank of Ireland and in terms of the online experience it is like going back in time by 20 years. Also they are not signed up to UK FasterPayments service so when you want to withdraw money it will take one BUSINESS DAY. e.g, withdraw at 17:01 on Friday and you’ll not see your money until Tuesday. Only use if you enjoy retro old school style banking!
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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