Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
This is a complete joke of a place, they delivered one of my items to there post office for me to collect. The item cant be found yet someone signed for it and no one knows who it is. I wanted my money back but now the company autobeam wont refund since the post office are saying they delivered it. Its been lost at the post office they delivered it too so its not been delivered to me. Total joke
Little guy behind the counter has issues with people with disabilities, he likes to throw underhand comments while you’re trying to fix the issue that exists only because he says it exists. Asked for a tiny bit of tape to fix my parcel he said we don’t have tape for you here in this post office, I replied by saying it’s a post office and you don’t have tape. I’m Autistic and Deaf with a badge and hearing aids clearly for him to see but he still found it okay to treat me like crap and be super difficult. In the end my return was made only because he printed out the ticket anyway during the incident, I fixed the issue but this little man has issues. It wasn’t even my parcel I told him, I said it was for my deaf partner who’s at work! I left calling him a BAWBAG and to make sure he got the message I told his staff member at the front desk to tell him that I called him that just in case he missed it. I wonder how many people with disabilities he’s treated like that ? SAY NO TO DISCRIMINATION AGAINST PEOPLE WITH DISABILITIES, ITS JUST WRONG!
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I contacted the post office regarding selling Euros that I found at my late father's property? I don't have photo ID or an invoice for the Euros. I was told that if I went to a certain post office, they would take the Euros without an invoice and if the amount was under £1000........... It wouldn't need photo ID? I went to the post office Thursday 05th June and was told they couldn't help me without an invoice??? Basically they lied to me, made me travel to a certain post office just to mess me about
As usual with the UK, any Organisation that is in Public Ownership is a National Disgrace. They are sloppy , disorganised, rude, incompetent, website is unnavigable ( bounces you to/ from questions and answers that don’t answer the original option ??), staff that couldn’t care less how they deliver the service - from Depot personal, Post Office Shop staff, phone staff, unprofessional, unknowledgeable and often just plain ignorant. Because it’s Public -they clearly believe the “ I’m in a Union and have job for life so I can provide any old service and it’ll do” philosophy that goes along with every Public Service Organisation in the UK If it was Private they would be “ out of a job” if they provided the same level of service in the manner they get away with in the PO
The EVRi parcel shop which is incorporated into the Post Office at Hellifield, North Yorkshire and uses “Post Office” as its addresses is a joke. When they receive EVRI parcels they return them immediately if there is the slightest problem. Do not use this Post Office.
Southwark Bridge Road Post office in London, where to start? The rudeness and holier than thou attitude from both the staff is appalling. To say that they are ignorant and boorish is an understatement. It's situated within the Co-op, so it's a shame but I will never ever visit that shop again. They talk to customers like they are children, and frequently talk about you to each other (in front of your face I might add) in indian. Who do these people think they are? No one person is better than another, we are all the same under the skin. Never again will I use the post office for anything because of these two. There are plenty of other carriers out there. DPD. DHL and Fed-ex from now on, and I'd advise everyone to do the same.
Hi Everyone live in Southbourne Even if you are on sobo Facebook page I try to post and they never posted. Yesterday afternoon I went to collect my parcels from the post office next to my house in Southbourne Grove. They lady was so rude when I went to collect she said to me the next time my parcel will be returned and I ask why. And she was so rude, why because we don’t have space and you shouldn’t to be send your parcels to here you need to send you your house even she wrote in my parcels to not be send there anymore. She had attitude and was very rude and told me to not send anymore parcels to there. Are this is a joke? I complain to Royal Mail as well. She’s having a laugh
The complaints handling is appalling. They are trying to lay blame on RM for something that clearly is not their responsibility as I had a problem with the handling of a parcel at the post office after RM had already done their job.
I have never been subjected to such rude service from anyone before. The lady in the post office was so rude to me yesterday when I took in a parcel, she had I couldn't care less attitude and I'm better than you are. I had cause to go back in today because the parcel I had returned seemed not to have been sent. All she said was that I should contact Amazon and when I asked her if she definitely returned it a reply was to walk away and not answer. I will certainly never be using that post office again I would go out of my way rather than use them. She's a sort of person that gives the post office a really bad name
Always fast and friendly service by Siraz at Atherton post office would 100% recommend.
Complete rubbish system. The staff tried their best to resolve but were unsuccessful. Finally, after wasting an hour, I requested to cancel the policy. Will not buy anything from the Post Office anymore.
Went into my local post office to post a small package first class next day delivery on Friday 30th May. The package arrived at the delivery address Monday 2nd June. Delivery charges were £9.85 distance away from my house is 85 miles. UPDATE. Posted an envelope to my daughter (first class) guaranteed next day delivery. Item has still not arrived. The post office is a waste of space. Let's hope they are bought out then we can expect a decent service. Have you noticed that customer service have not got the guts to answer any of these complaints. They just sit in their little offices drinking coffee and complaining about all the hard work they do.
I would give NO stars at all because the Malvern Link PO staff are rude and offensive! I have been told to "iron" out wrinkled notes and not to use cellotape on "large" letters. Also, one of the staff said my high anxiety illness made him and others feel bad. How does he think how I feel? No, narcciisism rules! I will NOT be using this PO anymore. 100% nasty!
Went into Rugby P.O. today to renew my photocard driving licence. The whole process was really simple and efficient and Harsha explained everything and took an acceptable photo. No appointment necessary and only charge £4.00 for the service. I was expecting problems as everything seems difficult if you have no passport these days so pleasantly surprised. Can definitely recommend.
Returned 2 parcels to amazon uk, from post office in broomfield road, Chelmsford. I was told they dont give a receipt and now amazon telling me the 2 products have not been returned. I just called that post office and no they don't record amazon returns so no trace. Going to trading standards this is so bad, a bit like a scam!
Although I have plenty of criticism of the Royal Mail in general, this review concerns one post office, Merry Hill PO near Wolverhampton. This place seems to be a black hole for packages. I have two that were deposited there from a certain company I order regularly from over a month ago, according to the tracking information provided. They have still not arrived, and this is not the first time this has happened.
Post office car insurance, avoid ! If you move address and notify them , they will charge you an admin fee of £20 for the privlege . I moved to an area with a much lower risk post code , all of my others providers acknowledged this and gave a refund on the policy and no admin charge, apparently the Post office are unable to offer a refund on a policy due to a software issue with their system (as advised by the staff member) this is a major concern in this day and age , clearly major issues with the Post office systems , I think Iv seen the film !!!!
Went into Yate to renew passport. Was seen by Inga who said that she could see me straight away. Inga was amazing a very painless experience.
The two middle aged counter staff were pretty horrible, aggressive and nasty
Visted to drop off a parcel via Amazon and there was a lady before me being served by Old Indian man. He was extremely rude and had attitude issues! 😕 She was upset and left the premises in disgusted and horrified. She was struggling with her with her parcel and I helped her to take it back to the car. I was next and gave me a dirty look!!. I promise not to go there again ever. So sad 😢😢😢😭 Lost for words.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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