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Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
If you’ve been defrauded, contact Gaard io. Their team knows the law and puts their clients first.
What a very friendly fast efficient service. This has to be one of rhe best post offices in Moray .
The only delivery service in today’s world that takes your money and fails to deliver the small parcel. No explanation no recompense just its not been delivered and you only paid £3.40 and even if there’s a ref number on your receipt we don’t use that to track a “second class parcel” cos it’s not important to us to deliver the service the British taxpayer paid for . They are thieves of the highest order. I’ve said it before but I mean it now I WILL NEVER USE ROYAL MAIL/ THE POST OFFICE TO SEND A PACKAGE EVER AGAIN. Absolutely disgraceful .
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Post Office Savings - impossible to withdraw or close account. I keep getting error messages when trying to withdraw or close the account. Such a hassle to have to call or send by POST confirmation of my linked bank account. Archaic savings account, will never open one with them again.
No surprise that the mail services stop being popular and the companies bankrupt. Only within 2 days, 4 branches around Marston Green had wrong hours written on the website, or someone at the airport (where you pay for the car park a lot of money) just went for their break, just before the closure. Obviously one person knows only how to log in. No break time on the website. This is a joke. Not to mention that sellers at other local branches tried to sell the most expensive service trying to assure me it's the only trackable option. I reached out for support but didn't receive it. Useless. Never again.
I mostly come tho this store last time the same Indian lady wasted her time eating food in front of me and lind up customers today it was worst she told me to leave the parcel behind then kept ringing the bell like as tho I was trespassing made me look like a robber in the shop I think someone must look into this horrible place
Always friendly, helpful and efficient. Processed my passport renewal very professionally and saved me a lot of effort. Always a pleasure dealing with the staff at Southampton Row post office
.... I would like to point out that THE POST OFFICE!!!! And ROYAL MAIL ARE DIFFERENT COMPANIES!!!! This has been since 2012!!!! The post office is responsible for selling you a service THEY DO NOT DELIVER MAIL!!! that is the job of Royal mail..... No one goes to tesco to buy eggs and expects tesco to own the chickens that lay them!!!!! POST OFFICE IS A RETAILER THAT SELL ROYAL MAIL SERVICES!!. If you want to complain about royal mail do it on their page because they don't see it on this one...
⭐⭐⭐⭐⭐ A hidden gem in the heart of Rolleston! I couldn’t be more impressed with the Rolleston on Dove Post Office. Tucked away on Burnside Road, it’s exactly what every village post office should be — friendly, efficient, and a real asset to the community. The staff are always welcoming and go above and beyond to help, whether it’s with parcels, posting, or general advice. Service is quick, smooth, and genuinely pleasant every time I visit. What really surprised me is the extensive range of items in the shop — from essentials to little extras you didn’t even realise you needed. It’s a one-stop spot for both postal services and local convenience. A big thank you to the team for making each visit a positive experience. Rolleston is lucky to have you!!
Basildon post office town center (inside WH smith): After trying to send a parcel thru Evri, the manager offered me a post office card that I can use internationally. She then promoted that availing one is free. After putting my details on the system, she then told me that I need to put money on it in which minimum is £10. Since i got way too committed and havent seen it coming, I have agreed, but unfortunately, my Barclays credit card wont scan and work. I then told her that I just have to cancel it for now as my card isnt working. She then insisted for me to use a different card or come back from home insisting for me to pay it despite the fact that I would just rather have it cancelled for now as there was a long queue after me and I dont want to make a delay for everyone. She made a big fuss in front of everyone and has demanded for me to call someone who could pay for it. She then harassed and embarassed me in front of every customer saying that she needs my payment or else she will hold my parcel that I already processed until I pay for it. I had to leave and handed her my parcel and was in utter shock. I havent had the time to reflect on it and when i did, I had to come back right away and asked for her name and realized she is the manager. She twisted her words and insisted that she didnt say anything about holding my parcel despite the fact that every customer have heard it. She then told me she will send my parcel and will not insist anymore for any payment for the card that I declined to avail. I heard from my fellow co-workers that she has been doing the same for immigrants as she constantly harass people to avail something, posting as free then later on had to put a deposit on it. She is asian (indian) and it was utterly disappointing to receive that kind of service considering I am also asian. The rest of the staff are amazing except her. Given the questionable approach she has done, I could file a case under the Protection from Harassment Act of 1997 due to this behavior she has caused.
As with many other reviewers, if 0* was an option, I would have chosen it! My wife opened a Post Office Fixed Rate ISA in April 2024. Towards the end of the fixed rate period, they sent her a message laying out her options. She decided to transfer it out and went through all the processes to sort it out. In May, her new provider sent a message saying Post Office had declined the transfer. SHE RECEIVED NOTHING AT ALL FROM THE POST OFFICE! She resolved the issue that had been causing the problem and applied for another transfer. In June, two months after starting the whole process she has received a letter from the new provider saying the Post Office have declined again, their excuse this time is "the account does not allow transfers"! This is a load of rubbish, it is quite clear in the conditions of the account that, at the end of the fixed term, you can transfer this product out. She has sent another message to Post Office, but they will take at least a week to respond, their customer service is absolutely appalling!
Paid for my valuable package to be shipped to me by Post Office Tracked 48 hour service. After too many problems with the likes of Evri, Yodel and Fedex, who leave packages on the doorstep or chuck them over the gate, (despite there being a large sign on the door requesting that packages are not left on the doorstep or thrown over the gate), my valuable package was ‘delivered’ by the Post Office by leaving it on the doorstep by an, obviously illiterate postman. You just can’t win, what do I have to do to get a package delivered to me in a responsible manner? TQ891089642GB
Would give 0* Parcel due to be delivered today before 1pm tracked and to sign for. 12.45pm got an email saying 'attempted to deliver, no answer.' Attempted delivery time 12.25pm. The same time that I am sat watch our driveway having my lunch, whilst 4 workmen repaired the path directly outside our house, unfortunately as the postman was invisible neither myself, my wife or the 4 workmen saw or heard anything!!!!
Awaiting a parcel needed for the weekend (ordered with plenty of lead time I received a tracking number When I checked this, it told me the item was delivered yesterday - but the 'proof' of delivery is a very laughable photo of a thumb (i think) and nothing else. Unable to contact the depot (they've disabled local numbers it seems) Took 35 minutes to get through to a human who insisted it had been delivered It took another 20 minutes to 'register' the complaint and was palmed off with a 'the local office will investigate and get back to you' I am a business owner myself and regularly have courier deliveries and pick ups to my address. The ONLY time I ever have problems seems to be with this company. Honestly, I really wish companies would STOP USING THEM
The Post Office in my opinion stole my money I have a savers accounts and the Post Office are making it impossible for me to access my funds I am a early pensioner who needs to buy food but being denied this by the Post Office Wanting proof of a Tesco statement They didn't ask for a bank statement whe I opened the account with a Santander regular account But when I add a Tesco Club Card + account now all of a sudden they want a statement of my past food purchases Can you believe this The Post Office are guilty of age discrimination in my opinion
Order from EBay. The carrier was the OST Office who sent a tracking number and tracking record which has remained blank. The small parcel should have been delivered by Monday 9/06/25, which was the latest date. I am annoyed because the Post Office has not updated me in Amy way. No wonder they are in financial difficulties.
Sold an item on ebay, the buyer asked me to send it to his dad in Australia, so I took it to the post office. The woman behind the counter treated me like some kind of criminal and started asking all sorts of questions, because the return address was in Cheltenham and I live in Scotland. I didn't explain to her, because I shouldn't have to. I said "I'm sending it on their behalf" Her reply was something like "In 21 yeas of working for the post office I've never come across this before" YOU'VE NEVER COME ACROSS SOMEONE SENDING A PARCEL ON BEHALF OF SOMEONE ELSE? Have a word love. I decided to take the parcel back and use a different post office where the staff don't think they're Columbo, and try to make their customers feel uneasy. Do your job. Stop being nosey.
payed for 2nd class signed for on 28/05/2025 @ 11:37am today is 10/05/2025 12:35pm still not delivered and no updates on the system !! 11 delivery days later
Sooner the post office is closed down the better. Absolutely disguting attitude on some of their employees. Also Ive heard them give false information so people spend more. Ive been sending hundreds a week for about 15 years I know my postage options. Also one of the most herrible people Ive ever know works at the post office as a post mistress. The amount of people Ive seen really annoyed at her throwing their parcels with fragile into the bag over the 2-3 meter distance from her on her stool to the bag I lost track with. Show some respect to peoples property. ABSOLUTE SCUMBAGS!
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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