Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
The service provided by Aisha was excellent .I had a very challenging journey to get an important document signed. Aisha facilitated the process, persued tiredlessly until it was completed .I commend her service.
Natasha Child is an exceptional service manager who takes a proactive approach in her role. She has addresses issues at our newly appointed site with impressive urgency, ensuring that all reported problems are resolved swiftly. Natasha maintains clear and effective communication while directing her team members to take action. Her strategic planning for future work is both purposeful and well-executed. The results of her meticulous attention to service, administration, and accounting are acknowledged and visible throughout the site.
Gamze Kirby proved that stars do not only exist in the sky Extremely helpful, understanding and very dynamic. She was arranging the building front door change but knew I had no fob and no keys to gain entry as I come back late evening with no one at home to open the front block door for me either, she has gone above and beyond, messaged me a one off entry code , dropped me the fob and keys as well Which made huge difference Thank you Gamze, it has been a real pleasure to work with you.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Simple and easy obtaining an LPE Pack for our client. Meeka Robinson was particularly helpful and completed the task ahead of schedule.
Emily Forbes was super helpful and resolved our query in a highly timely manner which was much appreciated!
Jorja McDonald helped me appeal a parking ticket for my residence by writing an email to the company and therefore preventing an unjusitified fine. Thank you Jorja!
Contacted Tia Booth of Prime Propery Management this morning, concerning two unexpected penalty charge notices, issued by Euro Parking Services Ltd., for what is my allocated bay. As can be expected, this is a situation that causes much anxiety and upset. Having explained my situation, Tia immediately recognised my concerns explaining to me the likely reason for those PCNs, while assuring me that the matter would be dealt with promptly. Apparently, Tia identified the cause as an administrative data issue. As such, the parking company were unable to recognise my vehicle as being legitimately parked. Tia assured me that my issued PCNs would be cancelled, that moving forward, all records are updated accordingly. It is because of Tia's level of understanding, interest and enthusiasm dealing with my matter promptly and effectively, why I have had no hesitation issuing her 5 Stars.!
I had an amazing experience with Aisha Rasool, we were selling a property and Aisha was incredibly helpful in getting responses over to the buyers solicitor in a quick, timely and efficient manner, she was also all round a lovely person to speak with and can not shout enough at how much of a help she has been!
I had an issue related to parking tickets at my apartment and Amy-Rose was quick and pro-active in the communications to resolve this, much appreciate your help. Thanks
We recently transitioned to Prime after experiencing significant challenges with our previous management company, particularly their lack of responsiveness to directors’ emails. As a result, important projects were delayed or left incomplete, preventing essential improvements to our property. Since Kasey was assigned as our new account manager, she has demonstrated exceptional dedication and professionalism. Despite the difficulties in obtaining information and bank account details from our previous management company, Kasey persevered with the support of Lauren to successfully secure the necessary information. From the outset, Kasey has taken ownership of our account with confidence, responding to emails promptly and attentively addressing both ongoing and new projects aimed at enhancing our property. Additionally, she has proactively engaged with contractors to ensure work is completed efficiently while securing competitive quotes. It has been a pleasure working with Kasey, and we look forward to continuing our collaboration on upcoming projects that will further improve our property. Thank you!
Just a quick note to thank Charlie Carter From Prime Property, for his professional, prompt, assistance in overcoming a parking problem i had experienced. many thanks Stewart.
Kasey took over from our building's former manager and wasted no time in moving ahead with projects that were only in the planning stages. She was also careful to gain the trust of all owners to ensure that everything worked smoothly. In 6 months, Kasey helped us accomplish more than we had ever thought possible!
Kasey Beckinsale (and really the whole team) has been really supportive and responsive. Really appreciate her hard work!
Kasey is a legend. We've since moved to a different property management company but I have to call out that Kasey was always quick to reply and empathetic. You couldn't ask for more!
As a conveyancer, I spend a lot my time trying to get hold of management companies. I have recently struggled to get through to Prime's Conveyancing Team but I did speak to Emily Forbes who was able to provide me with the documents I needed. If it wasn't for her, our client wouldn't have been able to complete their sale!
I live in an apartment block that does not have great parking available for visitors. Over the last few weeks, I have had a few visitors who have needed to be able to park close by as they have had equipment to use and large items to deliver. Lucy Davis has been extremely helpful in arranging for them to be exempt from the parking restrictions so they do not get a ticket. Thank you so much for your help, Lucy!
Anna played a key role in the sale of a Lease for a Property managed by Prime. The deal had ground to a halt and she brought it back on track clarifying critical insurance policy details to the relevant Lenders and Solicitors to complete before Stamp Duty increases (and mitigating £10k in stamp duty)
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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