Excellent service from Bow Burden
Excellent service from Bow Burden

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
I first reported leaky roof in Oct 23, by April 24 I had no progress so decided to become one of the Directors of the block in order to try and expedite the repair as the dirty water coming in was making my kitchen unusable. As one of 3 directors I involved myself with getting competitive quotes for budgeting purposes and to find an operative. Action was still slow but by Autumn 24 they were ready to appoint a roofer with a timescale around December 24. The chosen roofer couldn't do until March 25 so a more expensive one was appointed by Prime. Nevertheless work didn't start until Feb 25, a period when I had told Prime I would be absent. Scaffolding went up which is a little bit of a security concern for a householder who is absent. Nevertheless the roof work was done and appears to be a very neat job. I was informed by a friend that pigeons had got into my flat during my time away and it turned out the roofers had opened a high window from the outside and left it open. This was quite distressing from my position overseas not being able to do anything about it. Prime did sort out someone to return and close it but by then the pigeons had been there a few days and made a mess. Prime also arranged for a cleaner to come, and a pest controller. So to recap, very slow progress getting a repair which made kitchen unusable for over a year. To be fair, the roof is very difficult to access so it needed time to arrange scaffolding and permits but I felt it should have been 6 months max. Dealt with at least 3 different people at Prime during this time so I can't pinpoint who was efficient or who was not hence the mid review. Certainly action was taken fast to resolve the pigeon situation. The roofing work itself seems to be very good visually and no water has come in since. Very unhappy to have scaffold while absent though, and very unhappy to have pigeon mess indoors.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dealt with Rosie Glen as part of Prime's out of hours service to do with a water leak. She was excellent in all respects. She listened to what I had to say, took really sensible actions, and communicated back what was happening. And she communicated further after the weekend. if only our Property Manager would communicate this fully.
ANITA was a great help when I urgently needed a replacement gate fob. Good communication and she dealt with it speedily and followed it up with phone calls.
As renters we're used to a bit of a queue when requesting support, but with Prime PM we've been positively surprised with how responsive and helpful they have been. On average we receive a response from the manager within the hour, and have had all requests satisfied promptly. Even whilst on vacation, the manager has been quickly accessible. The buildings and grounds are in great condition and well landscaped. It is a great place to live!
I had to call emergency engineers for the gas boiler. Unfortunately they got issued with parking tickets. I contacted PPM and explained the situation. Got a rapid response from Anita who resolved the issue.. no dramas. Thank-you Anita.
I was having problems with getting documents on My Blockman information management and payment system. Emily Forbes was very helpful. She understood the problem immediately and sent an explanation to help and even a little video! The video made it very easy to find what I needed. Thanks so much.
I’ve had the pleasure of working with Anita Sloan on a number of things, and I can honestly say that their level of professionalism, organization, and efficiency has exceeded all expectations. No matter how big or small the matter, they always make it a priority to address concerns promptly, providing clear solutions and updates at every stage.
Jorja McDonald handles all my queries very efficiently. Well done Jorja!
Rosie Glen and Prime PM have always given a professional and comprehensive service, regularly updating on project works and resolving any issues promptly and effectively. She is pro-active, experienced and has a friendly manner - an excellent property manager!
I ordered a garage fob key which took 3 weeks to arrive. Tia chased the third party producing the item which then luckily turned up within days so I was very pleased with her assistance :-)
Been a pleasure working with Tierney Elkins at Prime and she is very helpful and has a cheerful personality. Any queries I have asked has been answered quickly. Excellent service.
I have dealt with Anna Nicolaou from legal department about an alternation enquiry. Anna was very responsive, informative and helpful in every step of the way. 5/5
In 2023, Prime took on management of our building as part of us Leaseholders forming an RTM. It's been an absolute pleasure to deal with Prime since day 1 (including through setting up the RTM and transfer from a previous horrendous property management service). Natasha has been looking after us for the last year or so and is always thoughtful, practical and helpful in resolving the various things we've needed to manage our building.
I was very lucky to have Stacey Hope dealing with my file. I found her to be professional and efficient in all matters and excellent in all communications.
I deal with Tierney Elkins at Prime. She is absolutely amazing. Everytime I talk with her she is kind and understanding. As I am disabled, if something goes wrong, she is quick to get it fixed as fast as possible. I have had nothing but a great service
The team kept us updated and sent a lot of information about the works If I had any questions they were very quick to respond
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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