Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Aisha gets things done. Her communication style is clear, direct and responsive, which as a Director I find reassuring. She has worked hard to build trust, which I also value greatly. Because of this, I've no hesitation to contact her with any questions or aspects that I may want to raise.
As Major Works Team Manager Aisha Hoskins has successfully managed the full replacement of our roof. Despite the extremely wet winter the project was completed close to schedule. After years of water ingress issues our building is now watertight for which I congratulate Aisha on this achievement.
Naomi Verill has been so helpful since Prime Property took over the development . She answers queries so quickly and professionally and shows great strength as a problem solver .
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My relations with Prime have always been good, and have continued so with the addition to their staff of Georgia Hazell, whom I have found to be very good both at dealing with people and with getting things done. I am confident about placing my problems in her hands.
Even though I am no longer a director or live in my flat in Arundel Square, I have nothing but praise and admiration for everything that you and your colleagues have done for the development and the residents and the owners, since you became the managing agents. You keep us up to date on every aspect, and you are approachable and proactive.
Aisha was really helpful and so nice to talk to. She told me she would email the answer to my question and the email came through in about 15 minutes. Definitely due a box of Smarties!
Grace Rogers has always been brilliant in her role as a Property Manager at Prime. But I had cause to contact her this week and she went above and beyond to offer help and to solve the issue for me. Thumbs up for Prime, double thumbs up for Grace Rogers.
Prime Property managed my building until it was handed over to another building management company, leaving all the owners with a substantial bill thanks to their overspending. Despite overspending, the roof remained leaking, the intercoms were broken, and other damage to the building, including doors, wasn't fixed. Where did the money go, Prime?
Efficient and quick
Grace Rogers has been excellent since stepping into the role of property manager for my block of flats, providing a real step up in terms of service. She is consistently knowledgeable, quick to respond, and thorough in seeing actions through to their resolution.
Dear Liam, I just wanted to extend a massive thank you for sorting out the new keyfob for my flat. Your assistance saved me so much time and hassle, and I truly appreciate your kindness. Your generosity and willingness to lend a hand means a lot to me. Thanks once again for making my life a little easier! Warm regards, Chris
Tierney Elkins
Hello, My flat campus recently tie up euro car parking services. And as I am a tenant and was not informed by my LL and with no instructions on what & where to register my car.. there was little to action. And out of a nowhere, I was issued 5 PCNs in Mar. Even with proper permit to park.. but no information to register.. I had no clue.. And then I reached out to Georgia Fayn from Prime property management. She understood my problem and not only helped register my car with euro car parking, but also helped cancel my 5 PCNs. And this too was happening on a very short notice just before easter break. So I am very pleased with Georgia and Prime PM. Thank you
Tierney Elkins is always available and answer my questions in a very short time. He makes things easier and this is much more important if you live abroad, like I do. He is also very propositive. Very good indeed!
I recently contacted Prime regarding the intercom system and Emily Forbes helped with a very quick response. Thank you
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
This profile hasn't been claimed by the business owner.
