Great service
Jorja McDonald is always very efficient and helpful. She responds to my emails in a timely manner. I appreciate her quick responses. Thank you Jorja.

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Jorja McDonald is always very efficient and helpful. She responds to my emails in a timely manner. I appreciate her quick responses. Thank you Jorja.
I was struggling with PCN which was not my fault and Mr April Davis really help me allot and his quick responses helped me allot to get rid of many PCN. He is really professional,dedicated, proactive and very helpful person. Kind regards Hasan Jahangir Flat 3 Harkness court Sm1 3tx
We've been with PrimePM for well over 6 years, starting to use them when they were still a new company. They were great at the start, but over time the service slowly went downhill and recently has been nothing short of terrible. Also, over time, more and more reports, inspections and other "services" at inflated prices were pushed. A major works cycle using their preferred contractor (related? comissions?) was of a quality that left room for improvement. Recently they changed the building insurance company and policy without consulting us, and to a policy that's not fit for purpose. To our questions as to why, as well as enquiring about their commission in relation to the new policy, no answers were provided. PrimePM also more than doubled their mangement fees some time ago, with little warning being provided. Now that we're wanting to move to a new management company, they are dragging their feet and not providing required documents and procedures in a timely manner, citing outstanding invoices payable by the freehold, which in no way should preclude management being taken over by a new management company meanwhile. All things considered, I could not recommend this property management company. EDIT: I feel compelled to reply to the infactual information in PrimePM's reply. Our fees were never £15pw but rather started at £1200 + accountancy p.a. and then were put up to £3000 plus accountancy per annum. Also we've gone to great lengths to engage with PrimePM re handover & arrears but they have dragged their feet, with countless emails and calls going unanswered. Yet they prioritise replying, infactually, here. What gives....
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
My query was promptly and accurately answered by Jasmine Gunes. I have always had a responsive service from Prime Property Management.
Was assisted with a sale pack
After a rather poor three years with Prime Property Management, I was therefore incredibly surprised and pleased to be given Natasha Child as my new Property Manager. A breathe of fresh air, Natasha came and met with me the owners as soon as she was in the role. She listened to our concerns and we began to instantly build up an action plan that suited all stakeholders. An absolute credit.
Pathetic service,we had to spend the entire day without power and water.I feel they don't have sufficient resources to manage a propery.Sending a simple apology email is not sufficient to handle the difficult situation.Also they took a whole night just to restore the water supply as well.Horrible experienced.
We had an issue with the electricity supply to our estate over the bank holiday and my dealings with Grace Rogers were very reassuring. The power cut also affects the building’s water supply so it was a nightmare for all residents. Grace understood the importance of this and did all which was reasonable to expect from a property manager; constant communication with the power company and keeping residents informed. Well done and apologies for disturbing your Bank holiday.
I had an issue on the estate I live on, I contacted Harley Sultana and she was very quick to respond, helpful and followed the issues through to a successful conclusion. She is clearly miles above the previous property manager we had so it is really refreshing to work with her. Thank you very much.
Just wanted to express my thanks to Prime Property Management who manage the block where my flat is located in London SE25. I have new tenants moving in who wish to access the car park which currently is secured by lockable bollards. I needed a key to pass to my tenants in order for them to unlock the bollards. It seems there was a delay in obtaining a key from the manufacturer and so the management have given me their own key. This is much appreciated and many thanks to Jasmine who chased this up and kept me informed as to what was happening.
Emily dealt with my response swiftly as I needed a remote asap due to no access to my garage. I received the fob the next morning. However I am not pleased with the company policy to email info@primepm my request even though I was already on the phone to them a day earlier. After sending this request via email a whole day past with no response. I was then told that the email went to their junk email which was frustrating so i did not understand why the first person could not have dealt with it over the phone in the first place.
I cannot speak highly enough of the exceptional service I received from the Property Manager, Harley Sultana. Throughout the entire process of getting my parking permits organised and receiving my visitors passes promptly. From the moment I contacted Prime Property, I was impressed by the professionalism and dedication shown by Harley Sultana. Harley Sultana went above and beyond to understand my needs and situation, having recently moved and taken over the property. What truly set Harley Sultana apart was her proactive communication and responsiveness. She kept me informed at every stage of the process, promptly answering my questions I had and addressing any concerns. Her attention to detail and commitment to ensuring I got what I needed made the experience stress free. Thanks to Harley Sultana expertise and diligence, I was able to get my parking permits promptly and without any issues.
My thanks to Amy-Rose for helping me with an urgent request yesterday. Her help in resolving my request very quickly was appreciated.
I dealt with April....she was quite polite and respectful. She listened to my concerns and was quite empathetic with situation. If I could always have her deal with any concerns I would be happy and I'm sure others would benefit from having crossed paths with her.
Fantastic service, prompt and thorough! I urgently needed an extra fob to the car park and the issue was resolved very swiftly. I'm so impressed with Emily Forbes and the speed of her response to my email, getting the matter resolved so promptly in a friendly, helpful and professional manner which I find is missing in so many other service organisations. Thank you again Emily
Aisha was exceptionally helpful last week where she made sure a potential emergency was avoided at my property. It involved Aisha having to work over the weekend but she was also good enough to follow up a few days later during the week to ensure everything was okay.
Super helpful management company Tierney is so efficient and helpful and professional, highly recommend.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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