I’ve bought a gazebo
I’ve bought a gazebo , I paid extra for quick delivery and did not received it. Don’t buy anything from them !

QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
I’ve bought a gazebo , I paid extra for quick delivery and did not received it. Don’t buy anything from them !
Very poor customer service. I bought some plastic boxes and the lids don't clip shut. Sent an email to them but haven't heard anything after 3 weeks.
Bought a gazebo and cover paid £19.99 for next day delivery got the cover but no gazebo, rang twice but no one could tell me anything just that customer care need to deal with it and they will email me I’ve heard nothing, I will not be purchasing from them again
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Ordered 4 extra large plastic boxes then after reading reviews I came to the conclusion that I’d kissed by money goodbye! Wrong! After initially not receiving an email from QD confirming my order, I did, then the tracking information which was very efficient. Received my order sooner than I thought by DPD. Boxes were packaged up very well and couldn’t be happier with the product
Still not received my item. Its now a month overdue Ordered a patio set back in April due for delivery in May. AVOID
I ordered a patio set end of April and still have not received it. I have took this up with PayPal who have closed my case as QD telling them I have received the order when I haven’t. I paid £499 for this set and I will make sure I get my money back. AVOID AVOID AVOID THIS COMPANY
Utterly useless! Faulty goods delivered. What a dreadful back up service from their customer couldn't care less dept. Still trying to get a refund weeks after delivery. Avoud this business
QD Store Bedford went out of there way to help me and the customer service provided by Jodie was second to none. Staff in other high street storess always just say sorry everything we have is already out but Jodie did a stock check, rang me back to confirm they still had 1 left and she did all this whilst remaining super helpful and super friendly. Jodie for me your are employee of the year.
Purchased a tv cabinet 17th May - when unpacked proved to have a broken leg. Contacted customer service and also sent a email with attached photo of damage. Heard absolutely nothing.
Pre ordered a croft gazebo with retractable roof. On arrival the box was torn and battered so had a quick look but didn't want to unpack it all as we had the recent heavy rain for days. First good day we put it up quite easily but were dismayed to find the support rods for the canopy missing. We now have a metal thing in our back garden resembling a mini warehouse frame. Have emailed customer services many times to no avail ....just an automated reply telling me how busy they are so I don't even have a time frame for how long to get the missing parts. USELESS
Tried to register QD Reward card in order to get 10% voucher to use on furniture. Registered online, sent me an email, I then pressed to confirm, it now says problem with my email address (despite successfully sending me an email). I can access my account using the email address but no 10% off voucher. Seems like a scam and they wont be getting the £500+ order for furniture.
I ordered some very large plastic crates for moving but was concerned that they wouldn’t arrive in time for me to pack. I emailed QD stores and although I only received an automated reply, the boxes were delivered early, well packaged and by a lovely guy from DPD. Brilliant service. Thank you.
I used QC stores for the first time to order 4 bottles of washing detergent on May 10th 2021, with my wife reading the reviews on this company, after i had placed my order, i thought i had made a big mistake, NOT SO, probably one of the best online company's i have ever used. Great communication from the outset, prompt delivery at the time and date stated, product exactly as i ordered, i will definitely use QC stores in the future, well done to all concerned.
So we ordered garden furniture it meant to arrive on 3rd of May, but nothing so far, can't get in touch with customer service or anyone else. I am running out of options what to do about this, very unhappy customer. 17.05.2021 i did send you an email just now.
I have been trying to chase up customer support for a few weeks now , I even called in. I had ordered 2 planters got sent only the one. Reading other comments I now feel I have been scammed. Update: I have now been refunded for the planter after I got a response here. It should not have come to this. Very poor experience will avoid.
I purchased some Hi-gloss yacht varnish and required the safety data sheets which the supplier should supply by law. I have twice contacted the customer services of QD and the makers of the varnish but I have had no response. 'By law (see REACH, Chemical classification) suppliers of chemicals must provide an up to date safety data sheet if a substance is dangerous for supply' - extract from HSE website.
Order a patio furniture set and received a link for tracking. The link was invalid but on the QD website it said up to 72 hours. I've waited that time. The link is still invalid. They won't answer emails, the phone is an automated message and the haven't responded to my tweets. And now the delivery company say they don't have any record of my order - despite the QD discount page saying my order is complete. Left feeling like I've been scammed!
Went to buy mini greenhouse sold out except 1 in window on display was told couldn't have that 1 was told other branches may have one average round trip of 40 miles not very helpful on all accounts kings Lynn norfolk
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
This profile hasn't been claimed by the business owner.