QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
AVOID!!!! I received broken/damaged goods after waiting 2 weeks for my delivery which involved emails about my order to even get it dispatched!! Goods were broken and after several emails i have still not recieved a reply. I will wait a few more days then escalate a complaint further. They clearly have one of THE worst customer service. Don't waste your time with this company.
Product misrepresented on website, it clearly stated that no assembly was required which influenced my decision to buy. It arrived damaged and in seven different pieces with no screws, bolts etc.
Order Never arrived and still waiting for refund 10 days after requesting. QD Stores and Cherry Lane Garden centres are part of the same company. Unfortuantely i purchase the same item from both companies. Firstly from Cherry Lane Garden centre. first order was placed at the beginning of May. DX delivery services showed it had been despatched but then the consignment disappeared. After raising an incident ticket there was no response. I had to chase several times until i requested a refund because they had no idea if the order had even been dispatched. I then made the mistake of ordering from QD Stores the same product.. Then the same thing happened.. 10 days after requesting a refund i am still waiting. Over the 2 and half months i have not received one phone call or e-mail from either company. Terrible customer service and unprofessional set up. Avoid.. save your time and buy from elsewhere. They would make a great episode for Watchdog!
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I ordered a pop up gazebo as I had been looking for a certain size one and found just the right one on this site. It came in about a week well packaged , the gazebo had its own bag. I’m glad I didn’t read the reviews before I purchased this item as I would have been put off. I am very happy.
Wardrobe arrived without door hinges, so no use. Fobbed off with preset messages about being overworked. Finally bought some myself. 2 months later, despite my sending several messages.NOTHING !!! So I am £15 down.....
AVOID,AVOID,AVOID. Unfortunately i could leave no stars. This company are a joking. Don't bother ringing them, you can't get hold of anyone, phone just cuts off. After numerous emails they eventually answered stating my items had been sent on the 26th June by parcel force, they gave me tracking numbers, when I checked with parcel force the numbers don't exist. Have now raised this with paypal who are looking into it. It is now 9th July and I still haven't received anything. Have send further emails but again nothing.
They say that one bad apple spoils the whole barrel, unfortunately this is the case with the Halstead, Essex branch. Rude and disrespectful sour faced female shop assistant. I wrote to the customer care email address and two weeks’ later wrote again asking when they were likely to reply. Still no reply so I can only presume that rudeness is condoned by these people. It’s a real shame as the other members of staff are delightful and the Sudbury branch is perfect as is the Beccles branch. I certainly wont be shopping there again.
Avoid this company like the plague !! Dreadful non existent service , never got my shed I was informed I wasn't getting it after waiting a month ,then they would not give me my money back so I did it through my credit card company . Customer service use stalling tactics the more you contact them the further back in the Q you go !!!? They blamed covid19 but don't mind taking extra orders , extra money then not returning it ! Complete liars Look at the other reviews heed the warnings !
Do not order online from this company they’ve had my money for 16 days, I waited over 2 weeks for delivery then received the wrong item. No one will speak to you on the phone you have to email which takes 4-10 working days to get a reply. Absolutely awful customer service, wouldn’t use them again EVER!
Why didn't I read these reviews before ordering What a joke I ordered bench on 9/6 advised delivery 17/6 get e naul from DX courier on 15/6 to say delivering that day Courier turned up with two bench ends no middle seating ends were unwrapped and damaged refused delivery Contacted QD immediately by phone told someone would call me No call rang again told it was direct from manufacturer and gave me Zest Life phone number I have spoke to consumer rights who said to go back to QD my contracts with them I have rang 5 or 6 times just get told it will be escalated When I rang Friday spoke to a woman Charley how she has a job in customer service is beyond belief she was so rude basically said it will get sorted when it gets sorted So First thing Monday I will be ringing trading standards Just want a bench or my money back What a way to run a business
Placed 2 more orders with QD to empty shelves, arrived in top condition on time. They must be back on track. Keep it going ! Thanx Merci Spasibo Danke
Well what a shambles . After three weeks I have eventually recieved the Messina set . 4 to 7 days in your dreams ! I had to involve PayPal as that's the 9nly way to get any joy. The table arrived however the chairs went to Belfast . I live south tyneside England lol . Not sure if that was the company or Parcrl Force both useless so hard to say . Had everything gone well I would have wanted to give 4 stars as the set us very nice but how its survived from Norfolk to Belfast and back here I will never know as the box was in such a bad state. Sort yourselves out as you sell some canny stuff
The worse company I have ever dealt with regarding online shopping. The customer service is disgusting regarding replying back to your emails with no urgency. I waited so long to receive my goods but when it did eventually arrive it was smashed. The day it arrive I made sure I contacted 3 people from the company which was not easy via phone to let them know the DOA goods. Sent 2 more emails with pictures & not even a response back. It just so amazing how quickly they can take your money but to get a responsive email back is incredibly hard. So fed up of how many companies think they can get away with with customer dissatisfaction. I now trying to get a refund from this company now. If you have never bought from this company please take my advice & stay well clear because you will be very disappointed & I am putting it mildly.
Goods arrived damaged, emailed QD with photos as per their procedures, heard nothing contacted customer services who said they would make this a priority, over a month gone still no response. We since sent a further email which QD responded within minutes and have now received a full refund.
I was nervous with ordering from these due to the really bad reviews (including from their sister company cherry lane) but they were the only supplier we’re a could find a reasonably priced pergola cover. I took the chance and ordered it, and delivery was stated 4 to 7 days. I got an email straight away confirming my order and that it was being processed, this was a Sunday night. On the Monday I got a follow email stating order was being processed Monday afternoon another email stating item had been dispatched, along with a tracking number. Unfortunately the tracking number didn’t work, even the following day, of which I contacted them and asked it to be checked, unfortunate like other people I got no reply except for the automated email and to this day I still not heard anything back from them. To my surprise the good Saturday arrived on Wednesday which is three days from ordering which I thought was really good. The product seems to be fine only just setting it up now but for the price of paid more than happy with it and fingers crossed it does last a while, I might even order a spare one just in case seeing as the price is pretty good and the delivery was fine
I ordered a garden arbour using an advert from our local garden centre, Cherry Lane at Tickhill so was sure my order was with them only to discover when emailed to pick a delivery date that the item was being manufactured elsewhere and then supplied via QD Stores. I wasn't aware when placing the order that QD stores were involved in any way. There was quite a long lead time for delivery after the order had already been placed - delivery was booked for 21st June when order and payment date 21st April. I received an emailed invoice from QD stores about a week prior to delivery date which I thought may be spam as ive already mentioned I had no idea of any involvement witb QD stores. I did a web search on QD Stores and realised my invoice must have been regarding my order as lots of people mentioning garden furniture deliveries. I was horrified to see loads of really bad reviews about them and telling people not to use them. Anyway today is 21st June and my arbour has arrived following lots of informative delivery communication prior to delivery from Shire buildings (the manufacturers) and being able to track the wagon all the way here today. I cannot complain about delivery communication or item being late. The arbour is not as great as it looks on the advert, quite roughly made with imperfections (i know it's wood), screws heads sticking out and has a very slight wobble now its put together. My husband us going to fit an extra stabilising strut to sort the wobble. The Arbour was painted on the advert but arrived without paintwork. To be honest I don't remember whether the advert stated whether it would be painted or not and i'm sure once rubbed down and painted it will look lovely.
Still not recieved item over 6weeks ago. Theres no point in contacting them because you cant . The only route now is legal action against them shame really some kind of update from them could have avoided this but I would advise anyone to follow same route...
Damaged item received. Sent email with photos as instructed, then hit with a wall of silence. Appreciate there are difficult circumstances with covid-19 etc, but customer service is severely lacking, and customers are left feeling ignored. They can not even tell you when they will respond.
If I could give it less Stars I would! Paid quite a bit for a Big Wendy house and was given a sheet of MDF, a banister and a roll of roof felt they just threw in my garden over two weeks ago! Emailed them no reply, phoned a few times no answer! Luckily paid through PayPal so hopefully will be able to get some of my money back! I feel absolutely robbed and I saved up to give my kids something nice and Iv been left with nothing! I will be reporting them to trading standards once Iv finished with my dispute they haven’t even got the decency to reply to that! Absolutely disgusting taking people’s money if you have no plans on actually giving them there goods!
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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