QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
QD Stores receives a mix of feedback, with a significant portion of reviews highlighting excellent customer service, particularly from staff members like Bella, who are praised for their helpfulness and responsiveness. Many customers appreciate the quick delivery of their orders and the quality of products when they arrive intact.
However, a substantial number of reviews express frustration with the company's return policy, citing difficulties in obtaining refunds and issues with damaged items. Consumers also report problems with misleading promotions and a lack of responsiveness from customer service channels, such as online chat. While some shoppers have had positive experiences, the overwhelming sentiment reflects dissatisfaction with service consistency and product quality.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.0 | 270 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 2.0 | 2 |
| Oct 24 | 3.4 | 5 |
| Nov 24 | 3.0 | 2 |
| Dec 24 | 4.0 | 2 |
| Jan 25 | 5.0 | 2 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 3.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | 3.0 | 2 |
| Jun 25 | 3.3 | 4 |
| Jul 25 | 3.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Having called customer service was advised to send an email with pictures which I did”
“That's the reason for the 1 star because there is no customer care, underhand business practices and now a company I...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Discount Stores.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.0 out of 5 (poor) | 100 out of 100 | 2.1 out of 5 (poor) | 2.1 out of 5 (poor) | 2.2 out of 5 (poor) | −15% | 270 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: QD Stores is #4 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.1).
270 reviews of QD Stores. Filter by what matters to you.
Ordered a bistro set was sent a large plastic storage box! Was given a refund same day but by that time the bistro set I wanted had sold out. Seem to be very sloppy in their dispatch department.
Purchased a charcoal grey gazebo ( as advertised ) but when it arrived the colour was matt black, not a hint of any other colour. Subsequently sent pictures to the customer care team who have stated that they don't sell black. Although they offered to pick up due to delays in getting back to us we had to live with it.
DON’T USE this retailer. The goods I ordered have not been delivered 2 weeks after the date they were due. QD have blamed ParcelForce for not collecting but they have told me that QD have still only advised them they will be receiving it. Every time I call QD they disconnect me before I can get through to an agent, I’ve asked for a refund but they don’t respond. This was a birthday gift which is now too late but fear I have lost the £80.00 paid.
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Rude unhelpful staff. Goods not received they had the cheek to blame parcel force for not collecting. Let battle commence for refund. Please avoid at all cost
I have purchased two bamboo plants from Qualiy Discount store which was delivered in a terrible condition. The plants looked dead, leaves have gone yellow and dry. The plants didn't reflect on the picture I have seen on the website. Each 5ml pot containing of two to three bamboo stems costing £29.99 each in total £65 including delivery. I am extremely disappointed with the purchase. I had to order further bamboo plant from Palm centre in Richmond. It was delivered within 3 days after placing the order and was delivered by person. The plant came in 10 ml pot,great condition, with plenty healthy leafs costing only 29.99. I would highly recommend the Palm Centre in Richmond. I
Delivery service two weeks late after not replying to several emails. Customer services not very helpful and abrupt. Will not be using QD again
I purchased a garden set from QD. There was an issue with the pricing on the receipt. I contacted Head Office, and spoke to Laura. She asked me to email a copy of the receipt to her and replied almost immediately, refunding the sum in question and adding a £20 voucher for goodwill. Excellent service and thank you Laura. My faith in the service industry is restored thanks to you.
Very disappointed with QD Stores. Ordered a dining table and chairs, arrived a day late only to find no legs were in the box with the dining table. Despite constant emails and telephone calls which are only answered when you press 1 for placing orders, very few replies and no delivery date for legs. I have now contacted head office requesting delivery of the legs, or a replacement table within 7 days if not I would like to cancel and have the chair and tabletop collected and order cancelled.
If I could give it zero stars I would I am a disabled customer with hidden disabilities these disabilities are not always visible so I wear a sunflower lanyard and card I am also accompanied by a carer I visited the angila square store in Norwich on Monday 1st March the store was not looking it’s best and was in a run down state but that did not stop me from getting the items I needed but once I had reached the till with my carer he was told that only one person was allowed at the till and that he had to move away he did stand back but could see I was struggling and moved back to the till to help and support me again extremely rudely he was told to move I explained he was my carer and even though my disability card and laynard was visible I held it up for the two staff members behind the till to see but the woman at the till next to me continued to tell my carer to move both members of staff were extremely rude and were not interested in the fact that I was and could prove I was a disabled customer and I needed my carers help my carer did not move and stayed with me until I had paid and left the store while the staff still continued to speak rudely to my carer and myself to the point my carer got a bit annoyed and stated to the two members of staff that he was staying with me and if they didn’t like it they could sue him. I have never felt so embarrassed in my life I noticed on my way out that there is indeed a notice on the wall behind the tills stating only one person at the till at a time unless you are accompanied by a child or a carer maybe QD stores should educate there staff on their own policies and stop disabled people from having to go through this shame on you QD Stores
I'd give a 0 if I could. I ordered a Daewoo kettle and toaster off them. Order arrived fine. Less than six months later, the kettle breaks. No reason, just shoddy electrics. Contacted QD Stores 3 times via email, and repeatedly on social media with no response. DO NOT TRUST THIS STORE WITH YOUR MONEY. It is highly likely they are selling returned / defective goods as new.
Got to say something about the Aylesbury branch. Six months ago, the store was a nightmare. The queuing system was awful, the shop was a mess and very little social distancing going on. Today however... Clear markers on the floor, everyone wearing masks, sanitising station by the door, the queuing area is a marvel and till staff wearing masks and gloves. Till staff cleaning the counters between serving customers too. Top notch, well done. One gripe. The till spit guard screens are too small. Other than that, like I said, top notch, well done QD Aylesbury.
Oppressive atmosphere and untidy at Anglia Square store. There were trip hazards such as hangers and buckets in the aisles yet staff were just standing around. Some were rudely addressing customers whose masks had accidentally slipped down their noses millimetres! Some products were far from good value such as old Xbox games very overpriced. Lots of tat. Overall very dispiriting - no wonder online shopping is so appealing.
Very rude employee in Norwich Anglia sq. I'll avoid in future.
Not too sure about some of the bad reviews here. I had a bit of problem with being able to track my order so emailed customer services. I would honestly have to say that my problem was dealt with very professionally and efficiently by an absolutely fantastic customer services representative. My issues were dealt with and quickly resolved and the communication was exemplary. I don’t feel it’s right to name the particular customer services representative but if anyone from QD management reads this you should be very proud of this particular employee.
I emailed this company five weeks ago to explain they have delivered the wrong item( a cheaper one) and they didn’t have the manners to reply, it’s safe to say this company is less than useless which is a shame because the product wasn’t bad
Firstly I am a genuine customer and was surprised to see such bad reviews. I have made several orders from here online as I came across the website by chance and am nowhere near any of the stores, my first order went without a hitch...the second order was delivered by DHL and was apparently used as a football I Emailed customer service and was replied to the same day by a lovely helpful lady called Kim (thanks Kim) She sorted out my issue straight away and I was very happy with the customer service. Due to a slight mixup (we are all human) I needed to contact them again and this time was dealt with by an equally lovely lady called Rachel (thank you too) the issue has been resolved to my satisfaction and whoever recruited those two members did a great job, so often there is a couldn't care less attitude and I found both customer service agents provided excellent service and attitude! I can't speak for anyone else but I am very happy with the service I received and would use the website again.
Worst customer service ever!!Avoid!You will never receive your purchase or your money back!Waiting more than 2 weeks for delivery which costs 12,95£!No support at all!They dont even have customer service in-store!I fell robed no money and no products!
QD Stores is an online and in-store retail platform that offers a wide range of products catering to various consumer needs. Specializing in home essentials, garden supplies, furniture, pet products, toys, and DIY items, the company aims to provide quality merchandise at affordable prices. Customers can benefit from fantastic deals across all departments, making it an ideal destination for those seeking value on everyday items as well as seasonal must-haves. The target market for QD Stores includes budget-conscious shoppers looking for reliable products without compromising on quality. With a commitment to providing exceptional value, QD Stores appeals to families and individuals alike who prioritize affordability in their purchasing decisions. Customers can explore their offerings online at qdstores.co.uk or visit local stores for in-person shopping experiences.
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